Caenstone Mortgage Advisors Reviews 

141
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Tom went above and beyond to help us with two mortgages. He gave honest and helpful advice and took time to explain our options. Tom and the team were easily contactable and went to great lengths to c... See more

Rated 5 out of 5 stars

I'd had a bad experience with another mortgage brokers and a friend recommended I speak with Kyle at Caenstone. I'm so glad I did. From our first meeting Kyle took me through the options avai... See more

Company replied

Rated 5 out of 5 stars

Had superb service from Tom Knee who arranged our mortgage. Tom could not have been more helpful, was excellent at communicating and keeping us up to date as things progressed and gave us such clear o... See more

Company replied

Rated 5 out of 5 stars

I don’t often write reviews but this was one I had to write. Tom Knee at Caenstone has been absolutely fantastic throughout our move, giving great mortgage advice, with outrageously fast turnarounds.... See more

Company replied

Company details

  1. Mortgage Broker

Information provided by various external sources

Trusted advisors offering a personalised service from first time buyers to portfolio landlords.


Contact info

4.9

Excellent

TrustScore 5 out of 5

141 reviews

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4.9

All reviews

(141)

1 review in the last 12 months

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Rated 5 out of 5 stars

Recommend to anyone- they made our…

Recommend to anyone- they made our remortgage and process a breeze. The Team at Caenstone were everything you could want when getting a new mortgage- highly professional, on the ball, courteous - they also found us a great deal which saved us loads on our previous mortgage and easily covered their service fee. The only part of the house buying/remortgaging process that has seemed easy because of them. Thanks guys!

October 14, 2020
Unprompted review
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Reply from Caenstone Mortgage Advisors

Barney, Thanks for taking the time to leave a fantastic review!

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Rated 5 out of 5 stars

Brilliant support from Caenstone…

Brilliant support from Caenstone throughout our house purchase. Martyn is a really friendly and competent professional with a listening ear. He has been super helpful as we were undergoing some difficult negotiations. Would highly recommend his services.

October 14, 2020
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Reply from Caenstone Mortgage Advisors

Geraud, Great 5* review and happy we could help with your purchase!

Rated 5 out of 5 stars

Martyn is an excellent mortgage advisor.

Martyn is an excellent mortgage advisor. He knows his work very well. He is always willing to help and answers all questions promptly. He helped me to navigate through various mortgage options to select the best deal. I am very happy with his work. He provided very good support throughout the mortgage process.

October 12, 2020
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Reply from Caenstone Mortgage Advisors

Javed, thanks for the 5* review! Happy we could help.

Rated 5 out of 5 stars

Superstar Tom

Tom at Caenstone was an exceptional mortgage broker, he went above and beyond to ensure we got the best first mortgage possible, especially during a turbulent time.

Everything was so simple and explained excellently by Tom. We would and have recommended him to anyone!

Thanks again for all your help Tom.

October 12, 2020
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Reply from Caenstone Mortgage Advisors

Harvey, Thanks for the 5* review!

Rated 5 out of 5 stars

Caenstone was recommended to us by our…

Caenstone was recommended to us by our very close friend as we were struggling to find a good mortgage broker. We would highly recommend them for their services, we bought our house in April 2020 through them.
They helped us navigate our way on the property market while the whole world was under the lockdown. We were very apprehensive about buying and just having them as our sounding board made a huge difference. Martyn is a genuine, super knowledgeable, helpful and efficient person. We could trust him for a sensible and honest advise and it was priceless to find someone that trustworthy !
We found a good friend , good advisor and amazing mortgage deal all in one place and we are very grateful for their services.
Thank you again,
Neha & Ravi

October 12, 2020
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Reply from Caenstone Mortgage Advisors

Neha, Fantastic 5* review! Thanks for taking the time to leave.

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Rated 5 out of 5 stars

Caenstone

Tom From Caenstone was a massive help to me when getting my mortgage. Working offshore and being paid in foreign currencies massively limits which banks are willing to work with you but Caenstone we able to secure me a mortgage fast and efficiently.

Tom is very easy to talk to explained the process clearly and managed to secure me a really good rate on my mortgage, I can't recommend Tom and Caenstone enough I will definitely be using them again in the future.

If you work abroad and are paid in a foreign currency Caenstone should be you first port of call when looking for a mortgage.

Highly recommend their services.

October 2, 2020
Unprompted review
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Reply from Caenstone Mortgage Advisors

Lewis, Thanks for taking your time to leave a great 5* review!

Rated 5 out of 5 stars

Thanks a lot to Kyle for helping me…

Thanks a lot to Kyle for helping me apply the mortgage. He's really helpful. I would recommend him to all my friends.

September 30, 2020
Unprompted review
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Reply from Caenstone Mortgage Advisors

Shuyang, Thanks for the 5* review!

Rated 5 out of 5 stars

Excellent service all round

Tom was extremely helpful in getting us our mortgage. He kept us well informed at all times and answered all our questions so quickly. We had some struggles getting a mortgage but it felt like he was really dedicated to finding one for us and like he put in an immense amount of effort to secure one in the end. We would recommend him to anyone!

September 24, 2020
Unprompted review
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Reply from Caenstone Mortgage Advisors

Alice, Thanks for the great 5* review!

Rated 5 out of 5 stars

Highly recommended without a doubt!

Tom has surpassed our expectations yet again! He advised us, found and secured, the best re-mortgage rates for our properties. In the past, when our financial situation was more complicated, Tom helped us finding the 3 mortgages we needed - 2 for existing properties and an additional one to purchase our current home.
Earlier this year he got us the lowest interest rate we have ever seen for a five year fixed rate mortgage and as a result saved us a considerable amount of money in long term.
We have been extremely impressed with both experiences and haven't hesitated in recommending Tom and Caenstone to our family, friends and colleagues.
Thank you again, Tom, for all your help!
Best regards. M&N

September 23, 2020
Unprompted review
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Reply from Caenstone Mortgage Advisors

Mark & Novida - Great to hear how Tom has helped and thanks for leaving a 5* review!

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Rated 5 out of 5 stars

Highly recommended

Highly recommended, with particular thanks to Kyle Johnson for helping us over a period of months with a couple of housing transactions! We had previously used a different mortgage broker, with whom we had problems with general responsiveness, and Kyle and Caenstone were a breath of fresh air. I would note: (1) Kyle was able to advise us in a precise way on the more complex and detailed aspects of our transactions (2) he was highly responsive to our questions and comms (3) he was clearly dedicated in that I know he was sat on the phone for a number of hours to the Bank when there were any issues and (4) he removed the stress from the process for us and delivered on two mortgages for us. I could not recommend Kyle and Caenstone highly enough and would not hesitate to use them again in the future.

August 30, 2020
Unprompted review
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Reply from Caenstone Mortgage Advisors

Harry, thanks for a fantastic 5* review! Happy we could help.

Rated 5 out of 5 stars

My Pleasant experience with Caenstone

I met Tom via a friend whilst I was looking for a mortgage for my new property.
I found him extremely knowledgeable and very pleasant to work with. He was always available and would call back without any hesitation.
He talked me through all the options and helped me decide the best way forward in terms of plans and interest rates etc

Its been a pleasure working with him and the process was made a lot easier especially as I am a first time buyer.
Through him I have no doubt I got the best deal!

August 28, 2020
Unprompted review
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Reply from Caenstone Mortgage Advisors

Anu, Thanks for taking the time to leave a great review!

Rated 5 out of 5 stars

Couldn't ask for a better mortgage advisor…

Couldn't ask for a better mortgage advisor. Helped me throughout the process (both remortages and most recently a new mortgage). Always available, and a calming presence during what can be one of the most stressful times of your life. I highly recommend using Caenstone.

August 5, 2020
Unprompted review
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Reply from Caenstone Mortgage Advisors

David, thanks for taking the time to leave a 5* review.

Happy we could help!

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Rated 5 out of 5 stars

Clear, Transparent and Professional

Really valued service and a highly professional experience, my Mortgage advisor Tom Knee ensured we got the best deal and was very helpful with the complete process. All correspondence was clear and well informed, this is my second time using their service. Highly recommend Caenstone

August 3, 2020
Unprompted review
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Reply from Caenstone Mortgage Advisors

James, Thanks for the 5* review!

Rated 5 out of 5 stars

Outstanding service

Exceptional service from Tom Knee from start to finish. He made the process of us buying our first home so much easier, in terms of explaining different types of mortgages, keeping us very well informed throughout the process, and always being readily available to talk through any questions or concerns. Thank you so much - would recommend to anyone in a heartbeat.

July 27, 2020
Unprompted review
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Reply from Caenstone Mortgage Advisors

Peter, Thanks for taking the time to leave a great review!

Rated 5 out of 5 stars

Thank you. Helped when others couldn't!

Superb mortgage advice and first class support throughout the process of arranging our mortgage. Despite living overseas for the past 7 years and having difficulties with a lack of UK credit rating, Kyle was able to recommend and secure a mortgage that was perfect for us.

July 19, 2020
Unprompted review
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Reply from Caenstone Mortgage Advisors

Dave, Thanks for leaving a great 5* review!

Rated 5 out of 5 stars

Tom in Falmouth was brilliant

Tom in Falmouth was brilliant. Excellent and sound advice, and worked very hard to try and find a solution to our problem. I think he might have just about done it, but we were then pipped at the post by a cash buyer. Would not hesitate in using again, or recommending him to anyone.

July 17, 2020
Unprompted review
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Reply from Caenstone Mortgage Advisors

Thanks for the 5* review!

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Rated 5 out of 5 stars

Good honest advice and detailed…

Good honest advice and detailed explanation of what options were available to me with how each product works and what the benefits and downfalls of each one would be to me specifically. A very personal service that I would recommend highly.

July 13, 2020
Unprompted review
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Reply from Caenstone Mortgage Advisors

Thanks for taking the time to leave a 5* review!

Rated 5 out of 5 stars

Great service

I dealt with Tom Knee and received superb service. My case needed to move quickly and I received first-class service - great deal and all the paperwork finished in time. Couldn't be happier!

July 11, 2020
Unprompted review
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Reply from Caenstone Mortgage Advisors

Michael, Thanks for the 5* review!

Rated 5 out of 5 stars

Professional and personable advice

We've used Tom a few times. His advice is always spot on, and he's extremely conscientious about communications and updates. He also did all the heavy lifting for us when it came to administration, and made the process headache free.

We have no hesitation in recommending him, and will continue to use him in the future.

July 6, 2020
Unprompted review
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Reply from Caenstone Mortgage Advisors

Thanks for the review!

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