Cafelat UK Limited Reviews 328

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its exceptional quality and robust design, often highlighting its ability to produce outstanding espresso. Many consumers appreciate the efficiency of the ordering process, noting quick processing and immediate shipping. The delivery service is frequently commended for its speed and careful packaging, ensuring items arrive in perfect condition. People also value the excellent customer service and the overall positive purchasing experience. However, some customers also noted occasional issues with delivery, such as having to pay additional fees at local delivery offices or not receiving their order. A few other people also felt that tracking shipments could be challenging after third-party handoffs.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the exceptional quality,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the speed of shipping, with many... See more

Quality

People report positive experiences with quality, highlighting the exceptional build and design of products.... See more

Order

Users describe positive interactions with order. Many customers praise the seamless and hassle-free online... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent service,... See more

Based on these reviews

Rated 5 out of 5 stars

Cafelat offered provided a benchmark retail experience for others to aspire too. Excellent, but not over the top, communications. Clear charges. Excellent value. Perfect packaging and light night fast... See more

Rated 5 out of 5 stars

The King is Dead! Long Live the Robot! ​I honestly can't believe I'm saying this, but the non-electrical Cafelat Robot has dethroned my two-year-old Rancilio Silvia V6! This is a simple, beautiful t... See more

Rated 5 out of 5 stars

I had purchased the standard Cafelat Robot with the intention of upgrading at a later date with the BooKoo pressure gauge. Panicked when I realised I needed the pressure pipe to feed the pressure g... See more

Rated 5 out of 5 stars

The Cafelat Robot is an extraordinary machine, and super robust. After five years I needed to replace the silicon ring, and a spare was conveniently included in the box. I also needed to replace a sma... See more


Company details

  1. Coffee Machine Supplier
  2. Coffee Vending Machine
  3. Countertop Store
  4. Home Goods Store
  5. Household Goods Wholesaler
  6. Store

Written by the company

The Official Online Store of Cafelat in UK. We buy directly from Cafelat and carry the entire range of their products. Cafelat formed in 2008 by Paul Pratt from the UK. We supply a high-end accessories for barista and launched the awarded Cafelat Robot - Manual Espresso Maker.


Contact info

4.8

Excellent

TrustScore 5 out of 5

328 reviews

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Rated 2 out of 5 stars

I have had a big problem that the…

Dear Sir;

have had a big problem that the pressure gauge couldn’t go up to 2. Today, I found that the tamper’s diameter was 57mm, the basket close to59. It’s a “wash out”, not “extraction “anymore.
I would like to know how you’re going to fix the problem. I was disappointed.

Best regards

April 7, 2026
Cafelat UK Limited logo

Reply from Cafelat UK Limited

Thank you for your feedback.

It is not uncommon for first-time users to experience low pressure when using the Cafelat Robot. In most cases, this is related to the coffee grind rather than the machine itself. If the grind size is too coarse, the water will pass through too quickly, resulting in low or no pressure on the gauge and a “wash-out” rather than proper extraction.

While testing your Robot with just water, the pressure gauge reach around 8 bars of pressure. You can also check the pressure gauge using the basket plug included in the package.

As outlined in the user booklet, online instructions, FAQs, and blog resources, achieving the correct grind size is essential for proper performance. We would strongly recommend reviewing these guidelines and adjusting the grinder settings accordingly.

The stainless steel tamper is designed specifically for the Robot. It won’t match the basket diameter exactly which is intentional. If it were a perfect fit, it would create suction and disturb the coffee bed, which actually makes it unusable. With hand-polished parts there’s always a tolerance, and in this case that slight clearance is necessary.

The Robot Professional basket, which has an internal diameter of just under or around 58mm (slightly wider towards the top rim), is also deeper than most. The manufacturer, Cafelat Limited, has tested various designs extensively, and the current tamper size is what works best in practice.

We hope this clarifies the situation and helps you achieve better results. If you require further assistance, please do not hesitate to email us directly.

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Rated 5 out of 5 stars

It's a work of art

Beautifully packaged with care and attention to detail and shipped very quickly. It's a wonderful little machine that makes beautiful espresso and looks fantastic on a counter top.

April 7, 2026
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Rated 1 out of 5 stars

It is a certainly overstated product

It is a certainly overstated product in terms of quality of espresso. Additionally, when there is a problem, they say that it is not included in warranty.

April 7, 2026
Cafelat UK Limited logo

Reply from Cafelat UK Limited

Thank you for your feedback. We’re sorry to hear about your experience.

After reviewing the photos you shared with us previously, the issue appears to be caused by the tube/metal sleeve being pinched during coffee extraction. This can happen if the arms are pressed while the tube is not in the correct upward position during extraction. We do highlight this in both the user guide and warning label, as well as in our support materials, to help prevent this type of damage.

As outlined in our warranty policy, the warranty of the tube and metal sleeves are not covered.

We understand this is frustrating, and we’re always happy to help customers get the best possible results from their setup. If you’d like further assistance, please feel free to email us directly.

Rated 5 out of 5 stars

Great

Great. I love this type of company, Quality of products and attention to detail is so reassuring, a very rare thing generally with corporate Greed and poor products not made to last being the order of today. Thanks indeed to cafelat...

March 9, 2026
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Rated 5 out of 5 stars

Amazing

Amazing comms, packing and FANTASTIC product! The product was shipped really quickly! Am so happy

March 10, 2026
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Rated 5 out of 5 stars

A Great Robot

I picked the Cafelat Robot because I am totally blind and I wanted to have control of every aspect of making an espresso.

I am new to espresso, having preferred filter coffee, but I decided to buy an espresso lever machine to avoid menus and touch screens.

I have been using the Robot for about two weeks now to pull one shot of espresso every day with mixed results, but it has been exciting trying to find a consistent espresso.

I have enjoyed most of the espresso that I have made bar my first due to incorrect grinding.

Using the robot enables me to try a number of approaches to making an espresso and if some turn out to be over or under extracted, then it is entirely my fault. I can honestly say that having used the Cafalat Robot for a short time has been an enjoyable experience for me. I am someone who simply wishes to have a decent espresso without too much hassle and without falling into the coffee cauldron!

The Robot has given me that control and opportunity to make espresso which so far has appealed to both my partner and I.

Thanks to Paul Pratt for making this uncomplicated yet brilliantly engineered machine.

January 2, 2026

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