My parcel was lost in transit so the company did its best to remedy the situation as quickly as possible. Very good customer service. They gave me a great offer of a full refund plus a £30 voucher o... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
At first my order went missing by their courier and unfortunately weren’t receiving clear updates from Caintè. However after some frustration Sebastian reached out and explained the situation, he was... See more
Sarah was fantastic and rectified my issues quickly and efficiently. After initially being declined an exchange for a faulty product I raised my concern and Sarah took over and helped me to achieve a... See more
Company replied
10/10 service, a special shoutout to Lisa who handled my specific case. I’d ordered a lace necklace for my birthday and accidentally broke it while trying to shorten it (removing the extender chain)... See more
Company replied
Company details
Written by the company
Premium watches & jewelry. Copenhagen based.
Contact info
Hindegade 6, 1303, København K, Denmark
- info@cainte.com
- cainte.com
3.8
Great
4K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a great experience with Annika.
I had a great experience with Annika handling my replacement order. She's been so nice and helpful.
February 26, 2026
Unprompted review
Reply from CAINTÈ
Hei Carla,
Thank you so much for the 5 lovely stars. We truly appreciate you taking the time to share your experience.
We’re so pleased to hear that Annika provided such kind and helpful support while handling your replacement order. Making the process smooth and reassuring is very important to us, and it’s wonderful to know she delivered that for you.
We’ll be sure to pass along your kind words to Annika. Thank you again for your trust and support.
Have a lovely weekend.
Warm regards,
Sarah Stefanie
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High quality and great customer service
Products are really high quality and customer service is amazing. Reps responded within the hour over the weekend and Cecilia was extremely friendly and accommodating. Would recommend to anyone looking for a thoughtful gift!
February 23, 2026
Unprompted review
Reply from CAINTÈ
Hei Max,
Thank you so much for the 5 wonderful stars. We truly appreciate your support.
We’re thrilled to hear that you’re happy with the quality of our products and that our customer service made such a positive impression. Responding quickly and being available when it matters, even over the weekend, is something we really prioritize.
Cecilie will be especially happy to read your kind words. We’ll be sure to share your feedback with her and the team.
Thank you again for your recommendation and for taking the time to share your experience. It means a lot to us.
Have a lovely weekend.
Warm regards,
Sarah Stefanie
Annika from Cainte was so helpful
Annika from Cainte was so helpful. Support was been absolutely fantastic. I felt genuinely supported and cared for, and this type of service definitely sets them apart.
February 26, 2026
Unprompted review
Reply from CAINTÈ
Hei Martin,
Thank you so much for the 5 amazing stars. We truly appreciate it.
We’re absolutely delighted to hear that Annika was able to support you in such a meaningful way. Providing genuine care and attentive service is incredibly important to us, so it means a lot to know you felt supported throughout your experience.
Your kind words will definitely be shared with Annika and the rest of the team. Feedback like yours inspires us to continue delivering the level of service that sets us apart.
Have a lovely weekend.
Warm regards,
Sarah Stefanie
Thank you again for taking the time to share your experience. We’re always here whenever you need us.
Sarah
Sarah, through Instagram chat was very helpful and really quick to respond and sort through my issue. Instagram chat was a much better process, for me, to do your returns than email. Thanks again Sarah 😊
February 25, 2026
Unprompted review
Reply from CAINTÈ
Hei Laura,
Thank you so much for your lovely review and for the four stars.
We’re very happy to hear that Sarah was able to assist you quickly and efficiently through Instagram, and that the process felt easier for you there. We always aim to make returns as smooth as possible, so it’s great to know that channel worked well for you.
We truly appreciate you taking the time to share your experience, and we’re always here if you need anything in the future.
Have a lovely day.
Warm regards,
Annika
A fantastic company
First and foremost, I want to applaud the quick service. With my second order, the wrong item was delivered. I sent an email to report this, and I received a response quickly, and everything was immediately corrected by the friendly lady, Lisa. I will definitely place more orders in the future. A fantastic company.
February 21, 2026
Unprompted review
Reply from CAINTÈ
Hei Ronny,
Thank you so much for the five stars and for your wonderful review.
We truly appreciate your kind words and are so pleased to hear that the situation was resolved quickly and smoothly. Mistakes can happen, but it means a lot to know that Lisa was able to assist you promptly and in a friendly manner.
We’re very grateful for your trust and your continued support. We look forward to welcoming you back for your next order.
Have a lovely day.
Warm regards,
Sarah Stefanie
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Great customer service by Cecile from Cainte
I would like to give positive feedback for Cecile from Cainte, who assisted me with the return of an item that had been sent to me by mistake. She handled the situation professionally, efficiently, and very quickly. Her support made the process smooth and hassle-free. Thank you!
February 25, 2026
Unprompted review
Reply from CAINTÈ
Hej Dorota,
Thank you so much for the five amazing stars and for sharing such kind feedback.
We’re delighted to hear that Cecile was able to assist you quickly and professionally, and that she made the return process smooth and hassle free. We’re very proud to have her on our team.
Your thoughtful words truly mean a lot to us. Thank you again for your support and for choosing CAINTÈ.
Have a lovely day.
Warm regards,
Sarah Stefanie
Annika was timely and helpful with my…
Annika was timely and helpful with my queries and offered adequate solutions
February 24, 2026
Unprompted review
Reply from CAINTÈ
Hej Isaac,
Thank you so much for the five stars and for taking the time to share your experience.
We’re very happy to hear that Annika was able to assist you in a timely and helpful manner, and that the solutions provided met your expectations. We’re proud to have her as part of our team.
Your feedback truly means a lot to us. Thank you again for your support.
Have a lovely day.
Warm regards,
Sarah Stefanie
Customer service is amazing
Customer service is amazing. I had a good experience with the support team particularly, Sarah. She explained everything thoroughly, and was friendly and professional. Highly recommended!
February 23, 2026
Unprompted review
Reply from CAINTÈ
Hei David,
Thank you so much for the five beautiful stars and for taking the time to leave such a wonderful review.
We’re truly happy to hear that you had a great experience with our customer service, and especially that Sarah was able to assist you in a friendly and professional way.
Your recommendation means a lot to all of us at CAINTÈ. Thank you again for your support, and we hope to serve you again soon.
Have a lovely day.
Warm regards,
Annika
I have like a super bad experience with… FedEx
I have like a super bad experience with FedEx but Anikka from Cainte she was always there to help me with my issues.
February 23, 2026
Unprompted review
Reply from CAINTÈ
Hej Paula,
Thank you so much for the 5 beautiful stars and the review.
We’re really sorry to hear about your experience with FedEx, that can definitely be frustrating. At the same time, we’re very happy to know that Annika was there to support you and help throughout the process.
Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience.
Have a lovely day.
Warm regards,
Sarah Stefanie
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sent incorrect ring size, but customer service fixed the issue!
I went to order a ring in size 54, but despite adding that one to the cart, the website glitched and changed the ring size to 60! I only noticed when I tried on the ring and it was too big. I ended up discovering the issue since I was sure I didn't click 60 and found the issue. After I emailed info@ (with a screen recording of the website issue), customer service was nice enough to promptly send me the correct size which arrived a few days later.
February 16, 2026
Unprompted review
Reply from CAINTÈ
Hej AF,
Thank you so much for the amazing 5 stars.
We’re truly sorry for the mix up with the ring size, but we’re very happy to hear that our team was able to resolve it quickly for you.
Thank you as well for taking the time to send a screen recording and explain the issue so clearly, that was incredibly helpful.
It means a lot that you shared your experience, and we’re so glad the correct size reached you shortly after.
Have a lovely day.
Warm regards,
Sarah Stefanie
Thank you again for your trust and support.
Really responsive!
Quality of jewelry was really nice and customer service was really responsive, polite, and accommodating. Annika was super nice and helpful!
February 18, 2026
Unprompted review
Reply from CAINTÈ
Hej Vivian,
Thank you so much for the beautiful 5 stars.
We’re thrilled to hear that you’re happy with the quality of the jewelry and that you had such a positive experience with our customer service. I’ll be sure to pass your kind words on to Annika, she’ll be so happy to hear this.
Thank you again for taking the time to share your experience with us.
Have a lovely day.
Warm regards,
Sarah Stefanie
Customer service really good
There was a mistake with my order and I reached out to caintè customer service Annika was really helpful and got to the bottom of my problem!
Thank you
February 17, 2026
Unprompted review
Reply from CAINTÈ
Hei Grace,
Thank you so much for the 5 stars, it truly means a lot to us.
We’re very happy to hear that Annika was able to help and resolve the issue with your order. I will make sure she sees your kind words.
Thank you again for taking the time to share your experience.
Have a lovely day.
Warm regards,
Sarah Stefanie
Customer service team so helpful
I had purchased some items for myself and my partner for valentines in a sale, and had incorrectly ordered the wrong ring size for myself! I emailed with the customer service team and was so impressed by how quickly they responded and were so kind in helping me organise the correct size! Would definitely recommend my partner loves his new ring and necklace and I’m excited to receive the correct size of my ring x
February 20, 2026
Unprompted review
Reply from CAINTÈ
Hei Camryn,
Thank you so much for the 5 beautiful stars and for such a lovely review.
We’re truly happy we could help you get the correct ring size sorted quickly, and it means a lot to hear how positive your experience was. We’re also so glad your partner loves his new ring and necklace, what a perfect Valentine’s gift.
Thank you again for your recommendation, and we hope you love your ring once the correct size arrives.
Have a lovely weekend.
Warm regards,
Sarah Stefanie
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Good experience customer service is amazing
Good experience customer service is really fast and well
February 19, 2026
Unprompted review
Reply from CAINTÈ
Hei Manreet,
Thank you so much for the 5 beautiful stars and for sharing your experience.
We’re so pleased to hear that you had a good experience and that our customer service felt fast and helpful. That’s exactly what we strive for.
We truly appreciate your support and hope to welcome you back again soon.
Have a lovely weekend.
Warm regards,
Sarah Stefanie
I am extremely disappointed with this…
I am extremely disappointed with this purchase. My package has been stuck in Oslo for over 3 weeks, far beyond the expected 5-day delivery time, and the postal service now considers it lost. I contacted the sender, but I have not received any response. This lack of communication and failure to deliver the product is unacceptable. I do not recommend ordering from this seller.
February 19, 2026
Unprompted review
Reply from CAINTÈ
Hej Lars,
I’m truly sorry to hear about your experience and the delay with your package. Waiting several weeks is of course not acceptable, and I completely understand your frustration.
It appears that your shipment may have been affected by a carrier issue in Oslo. While the parcel is handled by the postal service once it leaves our warehouse, we always take responsibility for assisting our customers if something goes wrong in transit.
Unfortunately, I’m only able to see your first name here on Trustpilot, and I haven’t been able to locate your order based on that information alone. I have requested additional information so I can identify your order and investigate this immediately.
Please feel free to share your order number or the email address used when placing the order, and I will personally make sure this is resolved as quickly as possible.
Have a lovely weekend.
Warm regards,
Sarah Stefanie from CAINTÈ
Their support was quick, responsive & helpful
Their support was quick, responsive and helpful. Their product was great quality all around. 10/10 would recommend them.
February 19, 2026
Unprompted review
Reply from CAINTÈ
Hei Laura,
Thank you so much for the 5 stars and for taking the time to share your experience.
We’re delighted to hear that you found our support quick, responsive and helpful, and that you’re happy with the quality of our products. That truly means a lot to us.
Thank you for your recommendation and for choosing CAINTÈ.
Warm regards,
Sarah Stefanie from CAINTÈ
beautiful jewellery
beautiful jewellery, amazing costumer service - replies very quick and always offers a solution
February 19, 2026
Unprompted review
Reply from CAINTÈ
Hei Rainbow,
Thank you so much for the 5 stars and for your kind words.
We’re thrilled to hear that you love the jewellery and that you had a positive experience with our customer service. Providing quick replies and always finding a solution for our customers is very important to us.
We truly appreciate your support and hope to welcome you back again soon.
Warm regards,
Sarah Stefanie
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Annika Customer Care A++
Annika made getting help with my damaged piece a piece of cake. She was responsive and very helpful the whole way through!
February 16, 2026
Unprompted review
Reply from CAINTÈ
Hei Blake,
Thank you so much for the 5 beautiful stars and for your wonderful review.
We’re so happy to hear that Annika made the process easy for you and supported you every step of the way. I’ll be sure to share your kind words with her, she’ll truly appreciate it.
Thank you again for choosing CAINTÈ.
Have a lovely weekend.
Warm regards,
Sarah Stefanie
I'd give it zero if I could
I placed an order over two weeks ago for a gift and have had one of the most frustrating customer service experiences I’ve ever dealt with.
The tracking showed the parcel stuck in the same sorting centre since February 4th. Every time I contacted CAINTÈ, I received generic responses repeating that it was “in transit” and that it had been “escalated.” Nothing actually happened.
I eventually contacted DHL myself and was told the parcel is being returned to the sender, something CAINTÈ never informed me about.
On top of that, it is impossible to speak to a real human. Every response is AI automated, scripted, and completely disconnected from the actual issue. I’ve asked for proper assistance and clarity, but I’m clearly just speaking to bots.
No proactive communication, no transparency, no resolution.
If you value clear communication and reliable delivery, I would strongly reconsider ordering.
February 12, 2026
Unprompted review
Reply from CAINTÈ
Hei Martyna,
I’m truly sorry to read about your experience, and I completely understand how frustrating this situation must be, especially when the order was intended as a gift.
A parcel being stuck for that long, and then returned by the carrier without clear updates, is absolutely not the level of service we want to provide. We also understand your disappointment regarding the communication, and we take this feedback very seriously.
Please note that carriers do not always notify us immediately when a parcel is being returned to sender. In some cases, the tracking is the first place this update appears, which can unfortunately cause delays in communication. That said, we absolutely want to resolve this properly for you.
Unfortunately, I’m only able to see your name here on Trustpilot and cannot locate your order in our system based on this information alone. I have requested additional details such as your order number or the email address used at checkout, so I can identify your shipment and assist you right away.
As soon as I have that information, I will personally investigate the case and make sure we find a fast and appropriate solution for you.
Warm regards,
Sarah Stefanie
The customer support is amazing
The customer support is amazing! They helpt me a lot with replacing a ring that was broken and then helpt me again when the ring got lost in delivery. Very fast responding and very helpful!!
February 12, 2026
Unprompted review
Reply from CAINTÈ
Hei Puck Sofie,
Thank you so much for the wonderful 5-star review.
We’re truly grateful for your patience throughout the entire process. It means a lot to hear that you felt supported both with the replacement and during the delivery issue.
Providing fast and helpful assistance is something we genuinely care about, so your feedback really makes our day.
Thank you again for your trust and for choosing CAINTÈ.
Have a lovely weekend.
Warm regards,
Sarah Stefanie
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