CAINTÈ Reviews 3,700

I had to return item, very prompt response, very easy to organise, super helpful staff, replacement item was despatched before return was received. Would definitely purchase with this company again.😊

The title says it all. I am really pleased with Cainte. Own a bunch of jewelry from them aswell as a watch.

The support is always really responsive and understanding. Especially in regard to their Lifetime Jewelry Warranty.

All in all very satisfied!

My go to shop for jewelry. Amazing support. Quick respectful and helpful

Annika was amazing. The customer service and the quality of product is unmatched. I have only the best to say about this brand and their team. They have a loyal customer in me forever

Worst company I have ever dealt with. I ordered ORDER #117217 on the 16th of NOVEMBER and still today the 6th of December have I received it. Spoke with Annika on the 1st of December who told me she was resending the shipment as a priority. I received a shipment which was most certainly not what I ordered and have had ZERO communication from anyone regarding this order. I have spent a lot of money foolishly with this company as they have no customer service or anyone to contact to help out. STAY AWAY!!!

Watch is amazing. Just like the photos. I made a mistake about not adding my free gift and they handled the situation perfectly.

I wanted to exchange a product and it was a nice experience, and it was personal so I would buy from this store again.

The support is reactive and happy to offer you solutions whenever you meet an issue with your order. The lifetime guarantee is also appreciable. It is the first time I see this for a jewellery brand.

I purchased a Claude automatic watch and had it shipped internationally. The delivery was impressively fast, and the watch looked just as stunning in person as it did online. It arrived in an elegant box with a stylish dust bag.

After placing my order, I realized I had forgotten to add a free gift. I contacted customer service and received a response within just a few hours from Annika, who was very helpful. She even let me choose a complimentary item from their jewelry collection—such amazing service. The jewerly was sent to my adress for free.

Overall, I’m very satisfied with my experience and can confidently recommend this company to others.

Had a small problem with one of my items - I reached out to customer service and they responded quickly and solved the issue promptly. Specifically Annika showed me great customer service and I am pleased with the response.
Aside from this, their jewelry is really gorgeous and I would recommend purchasing from them.

Very pleased with my purchase, really good quality.
Very friendly support

Customer support works very fast, and Annika helped me a lot to quickly exchange the ring for another size 😊

Very kind and fast responses. 5/5

Jewelry is absolutely stunning, one product arrived faulty and I was offered immediate replacement on the company’s cost. Very fast and efficient customer support, will definitely purchase again!🩷

Just search the product with google lens and you will find the identical thing on Alibaba for under 1 Euro. Its a complete rip off - DEFINITELY NOT RECOMMENDED

Annika was brilliant at solving my issue. Super helpful and made everything really easy. She listened and sorted out the problem at hand quickly!

The chain feels flimsy and cheap.

My bracelet broke. Took about 2 emails with all the details to get my item back without any issue. Any doubts? Trust me, they honestly do a great job

I had an issue with my ring after a small piece broke off, and Sebastian handled the situation exceptionally well. He was quick to respond, clearly explained my options, and made sure the problem was resolved smoothly. Outstanding service and support, highly appreciated!!

I was critical with this company at the beginning, and I should have stayed that way. Misleading advertising and delayed shipping. Sebastian was very helpful and understanding and offered a compensation item, which I was very thankful for. HOWEVER, the Gala Ring broke in less than a month of use. I emailed them and they said the guarantee woould cover it and the team would be in touch. Haven't had any news from them since the 6th of January, not even when I emailed again and asked for an update. So, in short, poor quality and poor service, better to avoid.