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Cake Box Reviews 56,587

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TrustScore 4.5 out of 5

4.5

Cake Shop
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Review summary

Created with AI, based on recent reviews

Considering 18,971 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, highlighting the delicious taste, excellent quality, and freshness of the cakes. Many people appreciate the ease of the ordering process and the promptness of collection, often noting that orders are ready as requested. The staff consistently receives positive feedback for being friendly, helpful, and providing exceptional service, making the overall experience pleasant for consumers. However, some customers also noted issues with the taste, describing certain cakes as flavourless or too sweet. A few other people also felt that the staff could be unhelpful or rude, and some experienced problems with incorrect orders or delays in collection.

What people talk about most

Product

Clients share positive opinions on product. Many reviewers praise the cakes for being delicious, fresh,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the cakes as delicious,... See more

Order

Customers had positive experiences with order. Many reviewers found the online ordering process easy and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the friendly, helpful, and... See more

Staff

People report positive experiences with staff. Many customers praise the staff for being friendly, helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently bought a cake from here, and I’m honestly blown away! Being in a different country, I didn’t expect to find something this delicious. The sponge was incredibly soft and fresh, the fla... See more

Rated 5 out of 5 stars

I wanted a special birthday cake for my wife, as opposed to getting an expensive but average tasting one from one of the big supermarkets. Cake box certainly delivered on that front. Delicious, and s... See more

Rated 5 out of 5 stars

I've ordered from the Fishponds branch of Cake Box twice now, and the staff have been absolutely incredible both times. The cakes have turned out perfectly, including a printed cake - and their servic... See more

Rated 5 out of 5 stars

Ordered the cake a couple of hours before collecting and done a fab job with name. Nice chocolate oreo cake. Ordered additional oreo cupcakes which were perfectly in its own little individual plastic... See more

Company details

  1. Cake Shop
  2. Bakery
  3. Cupcake Shop
  4. Online Food Ordering Service
  5. Take Away Service
  6. Wedding Bakery

About Cake Box

Written by the company

Cake Box began its journey in 2008 with one small store. We now have 230+ stores with many more to come.

It is a great honour to be a part of our customers’ most important celebrations and we pride ourselves in delivering delicious, personalised cakes on demand.




 

Have any questions? Check out our FAQ! Can’t find the answer you’re looking for? Contact us at info@cakebox.com or use our Store Locator to find the details of your local Cake Box store.
 

 

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

57K reviews

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Rated 2 out of 5 stars

The base of the cake was burnt

May 3, 2026
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Reply from Cake Box

Thank you for your feedback Clare, and we are very sorry to hear about your experience.
We always strive to provide the best quality products, and it’s disappointing to learn that the cake did not meet expectations on this occasion. Your feedback has been shared with the store team for review and improvement.
For any issues related to taste or quality, we kindly recommend contacting the store directly and returning the cake within 24 hours of collection or delivery. This allows the team to properly assess the concern and provide a suitable resolution.
We sincerely apologise for the inconvenience caused and hope to serve you better in the future.

Kind regards,
Cake Box Customer Support

Rated 3 out of 5 stars

Good service but too sweet

Good service and quick turnaround but cupcakes were sickly sweet. Not enjoyable to eat.

April 22, 2026
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Reply from Cake Box

Dear Helen,

Thank you for taking the time to share your feedback with us.

We’re pleased to hear that you were happy with the service and quick turnaround. However, we’re sorry to learn that the cupcakes did not meet your expectations in terms of taste and were overly sweet.

We understand how important it is for our products to be enjoyable, and we regret that this was not the case on this occasion. Your feedback has been noted and will be shared with the relevant team for review.

We truly appreciate your comments, as they help us improve both our products and overall customer experience.

Warm regards,
Cake Box Customer Support

Rated 5 out of 5 stars

Absolutely gorgeous

Absolutely gorgeous! From the easy ordering process to the collection and consumption. Definitely rate Cake Box. Have ordered 3 cakes from them so far and every one of them have been delicious! Thank you.

April 26, 2026
Rated 3 out of 5 stars

I’ve told to write a name on the cake…

I’ve told to write a name on the cake m, but cake came with empty without name

May 2, 2026
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Reply from Cake Box

Dear Sumanth,
Thank you for taking the time to share your feedback.
We are very sorry to hear that the personalised name was missing from your cake. We understand how disappointing this must have been, especially on a birthday, even though you were happy with the quality.
This is not the level of service we aim to provide, and your comments will be shared with the relevant store team for review.
We sincerely apologise for the inconvenience caused.
Kind regards,
Cake Box Customer Support

Rated 5 out of 5 stars

It's always easy to order online

It's always easy to order online. I tried the biscoff flavour this time and I can't believe I hadn't tried it before it was absolutely delicious. Staff are always friendly no matter when I go to the shop.

April 25, 2026

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