Cala Homes Reviews 4,194

Had Scott Moxey over yesterday to fix up a spot where a switch had been removed. Really happy with the result, he did a great job blending it back in and left everything tidy. Nice guy and very easy to deal with.

Nick came round to sort out various snagging issues. Was a pleasure to have him around. The quality of his work was excellent and left the areas he worked in clean and tidy.

Martin Hales attended our property this morning to fix a fault in our kitchen. Martin has been a few times to fix various issues and we have always been really pleased. Martin has always been on time to jobs and very efficient

Martin Hales has visited us a couple of times and fixed several problems. Very knowledgeable and kind person. Highly recommend.

We had Martin Hales come over for a skirting job and he was brilliant. Happy with the services at Cala.

Laurence was very pleasant and helpful when we visited the Cala Cedar Brae, Jackton site. He is very experienced and knowledgeable and explained everything very clearly. He took the time to understand our position and we left with a clear idea of the options open to us for consideration.

David Hammersley made our relocation back to England from Canada much less stressful than it could have been. He has shown a genuine interest in us as people, which we truly appreciate.
He helped us clarify what we were really looking for in a property and guided us through the process with patience, insight and good humour. His calm, knowledgeable and worldly-wise approach shone through.
We’re very grateful for his support and wouldn’t hesitate to recommend him. Thank you, David.

Claire and Raju Bajaj

I had an issue with a leakage with the draining pipe in my kitchen sink. I emailed Cala house , customer services. address to Kerry Atkins. She responded in less than 12 hours. She addressed the issue straight away. With full and complete update of how she was handling this complaint. She allocated the job to a gentleman called Chris Denny who attended promptly and fixed the issue. Both Kerry and Chris have acted professionally, both equally polite.
I have met Chris in the past to fix another issue, he was very good on that occasion too, gentle, honest, polite and a good listener. I fully trust Chris and Kerry, they are both treat customers with great respect and kindest.
Wish both good luck in their job, they are both good asset for the company if Cala House.
Mr Goordin
9 Peregrine Spinney
BN15 9 XL

My wife, toddlers and I recently moved in to Weaver’s Brae, and can’t thank Ellis and Gillian enough for all of their help.
When we first enquired and had our first meeting we hadn’t even put our house on the market but Gillian explained the entire process to us and answered any and all questions we had (which was quite a few!) a week later, our house under offer and the property we wanted still available, we took the plunge.
While moving is never easy we were probably more aware of what was going on with our property than normal thanks to all of the help we received. Whether that’s answering questions about broadband provider on a random Thursday or the information giving meeting on a Sunday afternoon, Ellis and Gillian were more than helpful.
Since moving in the site team, especially Kyle, have been exceedingly professional and helpful in dealing with any snags or concerns we have.
All in we have had a brilliant experience moving with Cala.

Scott arrived early, attended to what he had to do without any fuss or drama, completed the scheduled task to a high standard without any disturbance or mess and he was pleasant and considerate to deal with.

Huge thank you to Jim Bruce and Natalie Anderson from Cala Customer Care who have gone above and beyond to help us resolve an issue with our lovely home in Saltcoats, Gullane. Jim has ensured a swift resolution will be reached and has been incredibly pro-active in delivering a positive outcome. Thank you to you both, your customer service has been exceptional.

Great welcome from the sales team who are supremely helpful , patient and keen to ensure that any questions or concerns are speedily dealt with. Communication has been excellent throughout.

Cowboys - no way near a 5 star company. The plumbing in my house is not fit for purpose, after logging my 5th plumbing issue in 12 months (this time a burst pipe which has lifted the floor in my kitchen and damaged my kitchen unit) I’m told that it’s my fault as it was caused by frost. I’ve had an independent plumber out who has compiled a report showing that the outside tap feed has been installed incorrectly - the report states that in the current configuration it will burst again next winter. With 1 years builder warranty outstanding they’re blanking me, very very poor. If anyone within Cala’s aftercare team is interested my incident ref is 2659651. Fortunately for me, I live directly opposite the show homes for the next phase in my development - I have a 25 foot banner on order which is going up to warn prospective customers, STAY AWAY FROM CALA!!!

We have received outstanding customer service from Sarah and Laurence @ Cala EK. They are both patient and very knowledgeable with all or queries answered promptly. Always friendly but extremely professional. A great source of support

Gardens with the drainage capacity of a clay pot, a double driveway that required a multi-point manoeuvres to get into, raw sewage leaching into communal areas, landscaping that is incomplete after 4 years. The topper is an experimental hybrid heating system that even their installers don’t understand and is expensive to maintain.

Their sales engine is 5 star though. If I knew then what I know now……….

Buying a house is an incredibly stressful experience and it has been made easier by Sarah and Laurence at Cedar Brae Jackton. They have both been so warm, friendly and incredibly helpful. You feel as though you can ask them anything and they take the time to go through everything in detail which gives a lot of reassurance in a stressful process. Couldn’t recommend them highly enough.

As a first time buyer, the prospect of buying a new home has been very daunting and overwhelming. At Cedar Brae, Jackton - Laurence and Sarah in the sales team have been amazing at helping with every aspect so far. We are only 1 month into the process but nothing has been too much and both have all the time in the world for my questions! Happy to continue to get their assistance until my house is built and ready. Thank you both once again for helping so much and being so kind.

Sarah was so helpful in talking my husband and I through all the options available to us. She was so friendly, welcoming and patient. We really appreciate the time taken to help us make the decision best for our family. Great information given and well presented.

I found my whole experience with Cala very negative. The sales staff at were standoffish and difficult to deal with.

I’m glad we are no longer buying from Cala as I don’t trust in the quality of their builds and am glad I no longer feel the dread of dealing with their staff.

Cala wasted three months of our time. They gave us two weeks to exchange contracts then told us our reservation was cancelled after false advertising of our boundary’s and PV panels.

We went to a local competitor and move in next week and the process was so smooth it’s almost embarrassing that Cala still have not sold the property we reserved with them 6 months later.

We feel so happy we did not continue with cala’s unorganised nightmare at Finchwood park the ridge.

Rude sales staff, poor communication, false advertising the list is endless. For your own good. Don’t trust these people.