Cala Homes Reviews 4,194

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making the home-buying process smooth and enjoyable. Many people highlight the excellent customer service, noting quick responses, personalized support, and a willingness to go above and beyond. The quality of the builds is frequently described as excellent, with consumers appreciating the attention to detail and high standards. However, some customers were dissatisfied with the lack of support and poor leadership, describing it as out of touch and ineffective. A few other people also felt that the company's communication was poor, leading to frustration and feeling ignored. There were also occasional mentions of issues with legal processes causing delays and concerns about the quality of installations in some homes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism, knowledge, and... See more

Customer service

Customers generally report positive experiences with customer service, highlighting helpful, efficient, and... See more

Quality

Consumers find quality to be positive, with many praising the high standard of work, attention to detail, and... See more

Location

People report ambiguous experiences with location. Customers mention visiting various developments like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased a Wisteria style home. We part exchanged our property which worked very well & removed the stress of possible chains breaking down. The Sales team Liz & Charlie at Oakwood Park were b... See more

Company replied

Rated 5 out of 5 stars

Chris Denny and Martin Hales were sent by Cala Homes to fix a few cracks and other issues with our walls, and they were absolutely fantastic. They were polite, professional, and treated our home with... See more

Company replied

Rated 5 out of 5 stars

We had a visit from Chris Denny who did a painting job and although further work needs to be done, the wall looks already spotless. He completed the work with no disruption whilst I was working from... See more

Company replied

Rated 5 out of 5 stars

Buying a house can be incredibly stressful, but Vickie and Emma at Cala in Killearn have made the experience genuinely easy and enjoyable. They’re both exceptionally kind, knowledgeable, and credible,... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

Written by the company

Cala Homes builds a range of houses and apartments in sought-after areas in Scotland, the Midlands and the South East of England. All Cala customers are independently surveyed by the Home Builders Federation after they move into their new home.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Cala homes at Aurs Meadows, Barrhead

Rossana at Aurs Meadows, Barrhead, has been exceptionally professional, courteous and helpful at every stage of our home buying journey. Jenny has kindly taken time to assist with the choices relating to the interior of the property, Last but not least, Lizzie has helped me out on a number of occasions with various queries. I highly commend all three of these ladies!

March 1, 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello,

Thank you for leaving your review. It's lovely to hear about your great experience with Rossana, Jenny and Lizzie.

Wishing you all the best in your new home.

Many Thanks,
Cala

Rated 5 out of 5 stars

Very helpful

Very helpful, friendly and professional. No surprise that this is our second Cala home purchase.

February 27, 2026
Cala Homes logo

Reply from Cala Homes

Hello Mark,

Thank you for leaving your review. It's lovely to hear about your great experience with our team.

Wishing you all the best in your new home.

Many Thanks,
Cala

Rated 5 out of 5 stars

Cala Homes in the South..

Just moved in to a new home in Lancing and after spotting minor issues they were reported and solved quickly by Mark Wilkins and his team.
5 stars for Cala in the south, matching the good reputation that they have in Scotland.

February 27, 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello Ricardo,

Thank you for leaving your review. It's lovely to hear about your great experience with Mark and the team.

Wishing you all the best in your new home.

Many Thanks,
Cala

Rated 5 out of 5 stars

Jeff Crawford from Cala customer care

Jeff Crawford from customer care helped us out big time by removing scaffolding to allow access for the British Gas engineer. Wouldn't have happened otherwise.
Just a pity the scaffolding was still there in the first place.

February 26, 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello,

Thank you for leaving your review. It's lovely to hear about your great experience with Jeff.

Many Thanks,
Cala

Rated 5 out of 5 stars

Cala Home Aurs Medows Barrhead Glasgow

Our experience with Cala Homes has been extremely positive. From the outset, the company has demonstrated a high level of professionalism and efficiency throughout the purchase of our new home at Auras Meadows.

The part-exchange process was handled smoothly and transparently, which gave us great confidence and peace of mind. The team has been consistently welcoming, responsive, and supportive whenever we have reached out with questions or requests. Their clear communication and customer-focused approach have made what can often be a stressful process feel straightforward and well managed.

Overall, our experience buying a new home in Barrhead, near Glasgow, has been excellent so far, and we truly appreciate the dedication and professionalism shown by the Cala Homes staff.

February 27, 2026
Unprompted review
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Reply from Cala Homes

Hello Nishant,

Thank you for leaving your review. It's lovely to hear about your great experience with our team at Aurs Meadows.

Wishing you all the best in your new home.

Many Thanks,
Cala

Rated 5 out of 5 stars

Cedar Brae - Jackton

Laurence, Neil and Sarah at Cedar Brae have been amazing. They have been so professional and kind throughout our journey. They have gone above and beyond to make our dream home a reality. Cala as a builder is wonderful, with everything included as standard and amazing quality. Can't thank them enough :)

February 27, 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello Sophie,

Thank you for leaving your review. It's lovely to hear about your great experience with our team at Cedar Brae.

Wishing you all the best in your new home.

Many Thanks,
Cala

Rated 5 out of 5 stars

Neil was really helpful when looking to…

Neil was really helpful when looking to spec up our house his expertise was very much appreciated and we are looking
Forward to live in our dream house In a few months - thank you

February 27, 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello Paulina,

Thank you for leaving your review. It's lovely to hear about your great experience with Neil.

Wishing you all the best in your new home.

Many Thanks,
Cala

Rated 5 out of 5 stars

Joanne and Caroline were very empathic…

Joanne and Caroline were very empathic when we were trying to sell our home and initially reserved the first flat. They were very encouraging and extremely helpful.
They were both genuinely pleased for us when we sold our house after a long time and when we were finally able to reserve our flat.
They were both very knowledgeable and gave us all the information we required. They made the process of buying straightforward.
A great Company to buy property from. We are very happy with our experience.

February 19, 2026
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Reply from Cala Homes

Hello Robert,

Thank you for leaving your review. It's lovely to hear about your great experience with Joanne and Caroline.

Wishing you all the best in your new home.

Many Thanks,
Cala

Rated 5 out of 5 stars

George fisher the painter and decorator…

George fisher the painter and decorator came today and was so cheerful and lovely

He did at great job touching up the window ledges and had a wee gab and laugh while he was here which made my day too

Thanks so much for going above and beyond George

February 26, 2026
Unprompted review
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Reply from Cala Homes

Hello Gail,

Thank you for leaving your review. It's lovely to hear about your great experience with George.

Wishing you all the best in your new home.

Many Thanks,
Cala

Rated 5 out of 5 stars

First enquiry and Reservation experience

Ellis has been comforting and honest through our experience so far. Any questions and finer details we need to know about, he has responded right away to give us the right guidance and support in a professional and personable way. Can’t thank him enough so far.

Peter and Imogen

February 26, 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello Peter,

Thank you for leaving your review. It's lovely to hear about your great experience with Ellis.

Wishing you all the best in your new home.

Many Thanks,
Cala

Rated 5 out of 5 stars

Wonderful communication and support…

Wonderful communication and support from the sales team at Queensferry Heights.
Updates,paperwork ,information all of a high standard.
Every question answered in a highly professional manner and always with the clients needs met immediately.Thanks to the team for a first class experience.

February 24, 2026
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Reply from Cala Homes

Hello Ann,

Thank you for leaving your review. It's lovely to hear about your great experience with our team at Queensferry Heights.

Wishing you all the best in your new home.

Many Thanks,
Cala

Rated 5 out of 5 stars

Paintwork Snagging …

Alan Park completed the paintwork snagging in my apartment. Alan was very professional and the work was first class nothing was any bother with minimum disruption.

February 24, 2026
Unprompted review
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Reply from Cala Homes

Hello Sally,

Thank you for leaving your review. It's lovely to hear about your great experience with Alan.

Wishing you all the best in your new home.

Many Thanks,
Cala

Rated 5 out of 5 stars

I recently moved into a Cala new build…

I recently moved into a Cala new build and today Andrew came to deal with the snag list . He’s a credit to Cala . Very professional, polite and informative. He cleaned the floors and carpet after finishing the jobs . Thanks again Andy .

February 25, 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello Helen,

Thank you for leaving your review. It's lovely to hear about your great experience with Andrew.

Wishing you all the best in your new home.

Many Thanks,
Cala

Rated 5 out of 5 stars

Replaced door

Andrew galloway came out to replace a door for us -- there on time and carried out the job with no fuss or mess -- very pleasant manner -- a credit to the company -- 10 out of 10 -- thanks also to neal young who assisted -- also very pleasant-- all in all a very positive experience

February 25, 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello Gordon,

Thank you for leaving your review. It's lovely to hear about your great experience with Andrew.

Many Thanks,
Cala

Rated 5 out of 5 stars

Visited Ballagan Woods Killearn to view…

Visited Ballagan Woods Killearn to view the new houses being built. We were met by Vickie, your on site representative who showed us around the show houses. We were very impressed by Vickie who was very knowledgeable with regard to all aspects of the build.
Elaine/Don

February 23, 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello Donald,

Thank you for leaving your review. It's lovely to hear about your great experience with our team at Ballagan Woods.

Many Thanks,
Cala

Rated 5 out of 5 stars

Every tradesman has been top notch

Recently had to deal with a leak which is never ideal. Every direct Cala tradesman has been fab. Most recent one was George Fisher for painting/decorating over the top of the repair. Fab representation of the brand. Real friendly and got the job done.

February 24, 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello David,

Thank you for leaving your review. It's lovely to hear about your great experience with George.

Many Thanks,
Cala

Rated 5 out of 5 stars

Friendly staff, very knowledgable.

I visited Ballagan Woods today with my husband to have a look at these beautiful houses. I was very impressed with Vickie who instantly welcomed us as we walked through the doors. She provided us with all the relevant information we required without coming across too pushy . She gave us time to look around the show houses ourselves which was nice yet popped in to ask if we had any questions . Great that she had local knowledge of the area .

February 23, 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello Lianne,

Thank you for leaving your review. It's lovely to hear about your great experience with our team at Ballagan Woods.

We'll make sure this is shared with Vickie.

Many Thanks,
Cala

Rated 5 out of 5 stars

Mark Wilkins - CALA Homes

Mark Wilkins has been absolutely brilliant in supporting our family since we part-exchanged on the New Monks Park estate. He has been very quick to sort out any issues and worked around my wife and our babies needs. A breeze to deal with and does a thorough job with everything.

February 23, 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello Will,

Thank you for leaving your review. It's lovely to hear about your great experience with Mark.

Wishing you all the best in your new home.

Many Thanks,
Cala

Rated 5 out of 5 stars

A lovely enjoyable visit to the…

A lovely enjoyable visit to the Ballagan Woods Development. Vickie was so helpful and took the time to show us all the various options available. We felt very relaxed with Vickie who was so knowledgeable about everything and is very easy to talk too. A real asset to Cala

February 23, 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello,

Thank you for leaving your review. It's lovely to hear about your experience with our team at Ballagan Woods.

Many Thanks,
Cala

Rated 5 out of 5 stars

Exceptional Service from Carol and Fraz

Carol and Fraz have truly gone above and beyond in helping us with our new home at Cornhill Village, Hamilton. From the very beginning, they provided us with all the information we could possibly need - and often even more than we could have thought to ask!
They are incredibly patient and supportive, especially with me asking lots of questions and needing to be sure before making decisions. Emails are answered quickly, calls are always picked up, and they both clearly know exactly what’s going on and keep us updated every step of the way.
What really stands out is their genuine desire to help and advise wherever they can. There’s never a “that’s not possible” - it’s always “let’s see what we can do.” Working with them has been a pleasure, and we honestly couldn’t recommend them highly enough.

February 23, 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello Daniela,

Thank you for leaving your review. It's lovely to hear about your great experience with Carol and Fraz.

Wishing you all the best in your new home.

Many Thanks,
Cala

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