Purchased a Wisteria style home. We part exchanged our property which worked very well & removed the stress of possible chains breaking down. The Sales team Liz & Charlie at Oakwood Park were b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Cala Homes builds a range of houses and apartments in sought-after areas in Scotland, the Midlands and the South East of England. All Cala customers are independently surveyed by the Home Builders Federation after they move into their new home.
Mid New Cultins 5, EH11 4DU, Edinburgh, United Kingdom
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rossana at Aurs Meadows, Barrhead, has been exceptionally professional, courteous and helpful at every stage of our home buying journey. Jenny has kindly taken time to assist with the choices relating to the interior of the property, Last but not least, Lizzie has helped me out on a number of occasions with various queries. I highly commend all three of these ladies!

Reply from Cala Homes
Very helpful, friendly and professional. No surprise that this is our second Cala home purchase.

Reply from Cala Homes
Just moved in to a new home in Lancing and after spotting minor issues they were reported and solved quickly by Mark Wilkins and his team.
5 stars for Cala in the south, matching the good reputation that they have in Scotland.

Reply from Cala Homes
Jeff Crawford from customer care helped us out big time by removing scaffolding to allow access for the British Gas engineer. Wouldn't have happened otherwise.
Just a pity the scaffolding was still there in the first place.

Reply from Cala Homes
Our experience with Cala Homes has been extremely positive. From the outset, the company has demonstrated a high level of professionalism and efficiency throughout the purchase of our new home at Auras Meadows.
The part-exchange process was handled smoothly and transparently, which gave us great confidence and peace of mind. The team has been consistently welcoming, responsive, and supportive whenever we have reached out with questions or requests. Their clear communication and customer-focused approach have made what can often be a stressful process feel straightforward and well managed.
Overall, our experience buying a new home in Barrhead, near Glasgow, has been excellent so far, and we truly appreciate the dedication and professionalism shown by the Cala Homes staff.

Reply from Cala Homes
Laurence, Neil and Sarah at Cedar Brae have been amazing. They have been so professional and kind throughout our journey. They have gone above and beyond to make our dream home a reality. Cala as a builder is wonderful, with everything included as standard and amazing quality. Can't thank them enough :)

Reply from Cala Homes
Neil was really helpful when looking to spec up our house his expertise was very much appreciated and we are looking
Forward to live in our dream house In a few months - thank you

Reply from Cala Homes
Joanne and Caroline were very empathic when we were trying to sell our home and initially reserved the first flat. They were very encouraging and extremely helpful.
They were both genuinely pleased for us when we sold our house after a long time and when we were finally able to reserve our flat.
They were both very knowledgeable and gave us all the information we required. They made the process of buying straightforward.
A great Company to buy property from. We are very happy with our experience.

Reply from Cala Homes
George fisher the painter and decorator came today and was so cheerful and lovely
He did at great job touching up the window ledges and had a wee gab and laugh while he was here which made my day too
Thanks so much for going above and beyond George

Reply from Cala Homes
Ellis has been comforting and honest through our experience so far. Any questions and finer details we need to know about, he has responded right away to give us the right guidance and support in a professional and personable way. Can’t thank him enough so far.
Peter and Imogen

Reply from Cala Homes
Wonderful communication and support from the sales team at Queensferry Heights.
Updates,paperwork ,information all of a high standard.
Every question answered in a highly professional manner and always with the clients needs met immediately.Thanks to the team for a first class experience.

Reply from Cala Homes
Alan Park completed the paintwork snagging in my apartment. Alan was very professional and the work was first class nothing was any bother with minimum disruption.

Reply from Cala Homes
I recently moved into a Cala new build and today Andrew came to deal with the snag list . He’s a credit to Cala . Very professional, polite and informative. He cleaned the floors and carpet after finishing the jobs . Thanks again Andy .

Reply from Cala Homes
Andrew galloway came out to replace a door for us -- there on time and carried out the job with no fuss or mess -- very pleasant manner -- a credit to the company -- 10 out of 10 -- thanks also to neal young who assisted -- also very pleasant-- all in all a very positive experience

Reply from Cala Homes
Visited Ballagan Woods Killearn to view the new houses being built. We were met by Vickie, your on site representative who showed us around the show houses. We were very impressed by Vickie who was very knowledgeable with regard to all aspects of the build.
Elaine/Don

Reply from Cala Homes
Recently had to deal with a leak which is never ideal. Every direct Cala tradesman has been fab. Most recent one was George Fisher for painting/decorating over the top of the repair. Fab representation of the brand. Real friendly and got the job done.

Reply from Cala Homes
I visited Ballagan Woods today with my husband to have a look at these beautiful houses. I was very impressed with Vickie who instantly welcomed us as we walked through the doors. She provided us with all the relevant information we required without coming across too pushy . She gave us time to look around the show houses ourselves which was nice yet popped in to ask if we had any questions . Great that she had local knowledge of the area .

Reply from Cala Homes
Mark Wilkins has been absolutely brilliant in supporting our family since we part-exchanged on the New Monks Park estate. He has been very quick to sort out any issues and worked around my wife and our babies needs. A breeze to deal with and does a thorough job with everything.

Reply from Cala Homes
A lovely enjoyable visit to the Ballagan Woods Development. Vickie was so helpful and took the time to show us all the various options available. We felt very relaxed with Vickie who was so knowledgeable about everything and is very easy to talk too. A real asset to Cala

Reply from Cala Homes
Carol and Fraz have truly gone above and beyond in helping us with our new home at Cornhill Village, Hamilton. From the very beginning, they provided us with all the information we could possibly need - and often even more than we could have thought to ask!
They are incredibly patient and supportive, especially with me asking lots of questions and needing to be sure before making decisions. Emails are answered quickly, calls are always picked up, and they both clearly know exactly what’s going on and keep us updated every step of the way.
What really stands out is their genuine desire to help and advise wherever they can. There’s never a “that’s not possible” - it’s always “let’s see what we can do.” Working with them has been a pleasure, and we honestly couldn’t recommend them highly enough.

Reply from Cala Homes
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.