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Your Second Number in an app. A real phone number you can use on any device. No SIM cards, no extra phones. Free video calls and chat included. For personal or business use. https://call.com/about/
France
3.2
19 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Call.com Telecom Ltd
Dear Wahid Ahmad Samady,
Thank you so much for your wonderful review! We’re delighted to hear that you’re satisfied with our service. We truly appreciate you taking the time to share your experience. Your feedback means a lot to our team!
I had a great experience with Call.com. My Vyke account transfer was completed smoothly, and the OTP issue was resolved quickly. The support team was very helpful and responsive. Highly recommended!
Reply from Call.com Telecom Ltd
Dear Mohammad Arshad,
Thank you for your valuable feedback and for sharing your experience!
It’s great to hear that your account transfer went smoothly and the OTP issue was handled quickly. Your feedback means a lot to us, and we’re grateful for your recommendation!
overall best service. I'm using this service for 3 years. Also have good customer support.
Reply from Call.com Telecom Ltd
Dear Harith Gallage,
Thank you so much for your kind words and for taking the time to share your experience with us!
We truly appreciate your trust and loyalty over the past 3 years—it means a lot to our team. We're glad to hear that you've consistently had a great experience and that our customer support has been helpful along the way.
Thanks again for your support and for leaving this review—we’re always here for you!
Reply from Call.com Telecom Ltd
Dear Adrien Mampuya,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you had a great experience with our team support.
Your feedback motivates our entire team to keep raising the bar and delivering the best possible service.
If you ever need anything in the future, we’ll be more than happy to assist you.
Thanks again for taking the time to share your experience!
Renewed my number for an year. After a few days went to login and was unable. Contacted support they claimed a refund request was made. Lost both my number and money.
Reply from Call.com Telecom Ltd
Hi Math Tank,
We’re really sorry to hear about your experience, and we completely understand how frustrating this situation can be. After reviewing your conversation with our Customer Service Team, we see that a refund for the U.S. number renewal was processed through Google Play, which led to the number being removed from your account.
To help clarify, the team also shared screenshots from the Google Play Dashboard confirming the refund date. We also wanted to mention that a Customer Service Representative reached out to you by email four days ago with an option to restore the number.
Reply from Call.com Telecom Ltd
Dear Zakaria Barmaki,
Thanks so much for the great review and 5-star rating! We’re really glad to hear you had a fast and smooth experience. It really means a lot to us that you took the time to share your feedback—your support is greatly appreciated.
it says "fetch credit product error" when I try to add credit on any device. Now I'm stuck.
Reply from Call.com Telecom Ltd
Hi Mike. Did you try to reach us at support@call.com? We are very responsive and take immediate action on any issues reported to us
I have tried multiple times to renew my account, but it has not been successful. Previously, it was working perfectly fine before the merged of VYKE. I even recommended your service to some of my friends.
Unfortunately, my main number expired and I lost access to it. This number is registered on multiple platforms, so it is very important for me to recover and renew it.
I have tried contacting support several times, but I have not received any response to my queries.
Please assist me in resolving this issue as soon as possible.
Reply from Call.com Telecom Ltd
Hi. Without your name or any reference, it is not possible to help you. Could you update your review with at least your name? An email to support@call.com is usually responded to within hours
This is a trash app, use only if you want to waste your hard earned money.
Reply from Call.com Telecom Ltd
We appreciate any constructive feedback. So if you have something to say, feel free to express any details. If you you are a real user with a problem, we are more than happy to listen to you. Write to us at support@call.com
My Experience With Call.com has been horrible.. I cant Recommend to any User especially Africans. They stereotype a lot, rude customer support. Bought a number then tried to renew countless times until the number expired, only to find out they required KYc. After Uploading the KYC document, they claimed it was altered.. An Original Document altered! later on claimed they could not verify since its not clear. Very Anyhow People.... Bycot at all Cost. You will end up Loosing Clients and contacts!
Reply from Call.com Telecom Ltd
Dear Raymond. Our support staff take care to handle all users politely. You were asked to complete KYC due to incomplete payment information(not complete address). The image you uploaded was not recognizable. I suggest you reach out to support@call.com in order to resolve this.
The service is really good and the app works perfectly. I'm able to have a second number without having to buy a mobile plan. I use it to make calls and send SMS without any issue. 100% would recommend!
Reply from Call.com Telecom Ltd
Thank you so much! We work hard to improve and expand the features to make users happy to stay with us
I’ve had a very disappointing experience with Calldotcom/Vyke. My number isn’t being renewed and my account balance is not being updated, even though I’ve already tried multiple international and local cards. Instead of actually resolving the issue, they keep sending the same automated response every time.
It’s extremely frustrating because there is no real customer support, no proper troubleshooting, and no willingness to fix the problem. I’ve been left without service and without any helpful guidance.
I hope they improve their customer support and actually assist users instead of relying on automated replies.
Reply from Call.com Telecom Ltd
Hi Ameer
You tried multiple times to use an address for the credit card transaction that we could not accept due to the regulations. In such cases, our response be the same each time. From our support system, I can see that this was resolved, and your number was in the end renewed. I hope this cleared things up for you. And if not, please email support@call.com
I have had the service for nearly 2 years, but now it has completely fallen on its face. No incoming calls or SMS messages on my French number, promised to be sorted out in 2 weeks, and now on day 17, still not sorted. Offered 2 months free on the number, but doesn't help, as all my French artisans will only call a French number. This means missed deliveries and appointments. Inconvenient doesn't describe it.
Reply from Call.com Telecom Ltd
Hi Ian. You are right to be upset. As you are aware, our previous number provider for French numbers was closed for lack of compliance, with no prior warning to us. We have since been approved for as a direct operator with the French authorities. Rerouting our old number ranges takes some time, and is a process we don’t control ourselves. But be assured we are pushing for a quick resolution. Your number will be functioning again once this is completed. Warm regards, Rolf Larsen (CEO)
This was fine but now the French number does not work. the company has emailed admitting that there is a problem with their French provider and my number could be down for a couple of weeks or maybe never! It's been down a week so far and has caused huge inconvenience to me!
Reply from Call.com Telecom Ltd
Hi Ashley. You are right to be upset. As you are aware, our previous number provider for French numbers was closed for lack of compliance, with no prior warning to us. We have since been approved for as a direct operator with the French authorities. Rerouting our old number ranges takes some time, and is a process we don’t control ourselves. But be assured we are pushing for a quick resolution. Your number will be functioning again once this is completed. Warm regards, Rolf Larsen (CEO)
Been using them for a while and love the experience. One of the best calling apps so far.
Reply from Call.com Telecom Ltd
Thank you so much! We continue to do our best to improve the app and our service
Great customer support. Ported my USA number from Skype, very happy so far!
Reply from Call.com Telecom Ltd
Thank you Matt. We aim for support to be very responsive to any inquiries. Happy to hear you like the app!
I just subscribed yesterday then also added the credit but no longer can’t call to anywhere.
Pls check it up thank you
Reply from Call.com Telecom Ltd
Hi. Please contact us at support@call.com and let us know who you are so we can look into your issue
This company describes itself as the ideal replacement for Skype, and I have to agree. Tech support answered several questions quickly before I signed up and the registration process for me was flawless. I got an account, paid for a number and SMS messaging, and it all just works. Messaging is reliable and calls, both in and out, are clear. The app, both on the iPad and Mac, work well with address book, voice-mail, chat logging, and very clear credit balance display. It will import Skype chat history once you export from Skype. Very good price for, so far, flawless service.
Reply from Call.com Telecom Ltd
Thank you Jeffrey.Our goal is to have happy users, and will continue to evolve the service to always improve
Positives. Probably the cheapest on the web and on paper, a viable alternative to skype. In/out call and sms, virtual international numbers. Responsive (albeit rude) C/S.
Negatives. An absurb on-boarding process. I could not for the life of me create an account. Every time you request an SMS (verification), there is a 60min timeout (WTF?) preventing you from trying again.
There's no explanation though. You literally have no idea why you can't log on. I tried 3 different numbers to try and acheive an account and was frustrated at every turn.
I used the 60min profitably however and opened an account with a provider that knows what they are doing. The final death knell? I got kicked of call.com for having 'multiple accounts'. Yeah, that's because your process was so flawed. Oh the irony.
Reply from Call.com Telecom Ltd
Please email support@call.com. I have not heard of the issue you are having, and will make sure your issue will be dealt with properly (Im the CEO)
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