ORDER - CLP-30068003 This is the most frustrating experience I've ever had with an online store. I made an order 2 days ago, when I placed my order I realized I put the wrong size and immediately co... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I took a chance on these cord trousers for my husband, who is quite particular about his clothing choices, and I couldn't be happier with the result. The fit is absolutely perfect, and the white colou... See more
Company replied
Love Calliope one of the few high Street retailers with still Italian made production and actually Made in Italy. Prices are unbeatable, great choice, I buy clothes for myself, my son and my mum... See more
Company replied
The online shopping is experience is good. The app is user-friendly. Some products can't be viewed well because models are sitting or doing complicated poses... The package arrived after 4 days, I... See more
Company replied
3.7
Average
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely Disappointing And Anti Customer
We ordered a jacket and once we picked Google pay the payment immediately went through without any additional confirmation as such we could not properly choose and address or a size as seemingly all the fields were wiped when we picked this payment method.
We got in touch with the customer support team shortly afterward over email and only received a reply three days later and they completely disregarded our request to change the size saying it's not possible since the order has already been placed.
The order is not even processed or sent yet so it makes little to no sense to not be able to change the item size.
We then asked them to cancel the order so that we can order the correct size and they also rejected this request saying the order was already placed. Again this makes little to no sense we sent them emails regarding the matter the very same day shortly after the order was placed after we realized there was a mistake
Completely unreasonable and very customer unfriendly.
They told us to wait for the order to arrive and file a return from the physical store or online.
Following their policy it can take up to 25 days to just receive the product then it could take up to 5 business days to receive our refund and an additional 25 to receive the replacement ?
This was our first order from them and we are incredibly disappointed by the teams unwillingness to help.
I also have to mention that in their T&C it's stated that as soon as the order is confirmed which happened immediately in our case giving us virtually no time to react it can no longer be edited or canceled ?
This literally means that the item will be delivered in the store with them knowing full well its wrong.
The replies from the customer support were robotic and just referred us to their policy.
Nothing more to say than this whole thing was incredibly frustrating and again extremely customer unfriendly.
October 30, 2026
Unprompted review
Reply from Calliope
Dear Martin,
thank you for ordering online.
We would like to give you a better assistance.
Could you please contact us by filling the form at the link below?
https://support.calliope.style/hc/it/requests/new
Awaiting yours,
Calliope Team
Ridiculous company, strictly avoid !!!
ORDER - CLP-30068003
This is the most frustrating experience I've ever had with an online store. I made an order 2 days ago, when I placed my order I realized I put the wrong size and immediately contacted customer support. Today, after 2 days I receive their reply telling me that I CANNOT CHANGE THE SIZE AND I NEED TO WAIT UNTIL THE ITEM ARRIVES IN THE STORE AND THEN RETURN IT AND THEN I WILL GET MY MONEY ??? Do you understand how ridiculous this sounds??? It literally says in their policy that if you make a mistake you need to contact support and they will fix it for you WHICH I DID IMMEDIATELY AFTER MAKING THE ORDER !!! Now I have to wait up to 25 working days until the item I dont even want arrives then return it and wait until they receive it and eventually get my money back WHICH MIGHT TAKE MORE THAN A MONTH!!! This is the most absurd and ridiculous store I've ever experienced shopping from. I am never ever stepping into this store or shop with you ever again!!! THIS COMPANY IS RAN BY SCAMMERS AND CUSTOMER SUPPORT DOES ABSOLUTELY NOTHING!!!
November 2, 2026
Unprompted review
Reply from Calliope
Dear customer,
thank you for ordering online and your feedback.
The customer service has already given you assistance. As he said, we can't cancel or modify the order once completed.
We will take care of your suggestions to improve our online service.
For further information, please write to us again.
Kind regards,
Calliope Team
Easy to order online and pick up at the…
Easy to order online and pick up at the shop.
October 13, 2026
Reply from Calliope
Gentile Jeniffer ,
grazie per la valutazione.
Siamo lieti di sapere che l'esperienza di acquisto online sia stata positiva.
Ti aspettiamo al prossimo shopping,
Team Calliope
Reply from Calliope
Gentile Darina ,
grazie per la valutazione.
Siamo lieti di sapere che l'esperienza di acquisto online sia stata positiva.
Ti aspettiamo al prossimo shopping,
Team Calliope
Very happy with my shoes really stylish…
Very happy with my shoes really stylish great value and the time delivery quite good thank you very much
October 5, 2026
Reply from Calliope
Gentile Effy ,
grazie per la valutazione.
Siamo lieti di sapere che l'esperienza di acquisto online sia stata positiva.
Ti aspettiamo al prossimo shopping,
Team Calliope
perfect jacket
October 2, 2026
Reply from Calliope
Gentile Dobrina ,
grazie per la valutazione.
Siamo lieti di sapere che l'esperienza di acquisto online sia stata positiva.
Ti aspettiamo al prossimo shopping,
Team Calliope
Sono molto contento
September 29, 2026
Reply from Calliope
Gentile REYNALDO ,
grazie per la valutazione.
Siamo lieti di sapere che l'esperienza di acquisto online sia stata positiva.
Ti aspettiamo al prossimo shopping,
Team Calliope
Excellent service!
Excellent service! Good prices. Fast delivery from Italy to France.
September 28, 2026
Reply from Calliope
Gentile Captain ,
grazie per la valutazione.
Siamo lieti di sapere che l'esperienza di acquisto online sia stata positiva.
Ti aspettiamo al prossimo shopping,
Team Calliope
Reply from Calliope
Gentile Leani ,
grazie per la valutazione.
Siamo lieti di sapere che l'esperienza di acquisto online sia stata positiva.
Ti aspettiamo al prossimo shopping,
Team Calliope
I really like the fast processing of my…
I really like the fast processing of my first order, the quality of clothes is amazing and the prices are really good. I will keep buying good job
September 22, 2026
Reply from Calliope
Gentile CATHERINE ,
grazie per la valutazione.
Siamo lieti di sapere che l'esperienza di acquisto online sia stata positiva.
Ti aspettiamo al prossimo shopping,
Team Calliope
Delivery is taking too long
Delivery is taking too long. Two weeks have already passed, and I still haven't received the item.
September 22, 2026
Reply from Calliope
Good morning,
Thank you for choosing our in-store pickup service.
Your order was handed over to the courier on September 28.
As indicated in the Shipping section of the calliope.style website, delivery to a store in Bulgaria is expected within 25 business days.
The package will arrive at the store shortly.
If you need any further information, please do not hesitate to contact us.
Best regards,
Calliope Team
I placed an order on September 17th
I placed an order on September 17th, which was not delivered until September 28th. Unfortunately, only one of the three items I ordered was actually included in the delivery.
Furthermore, I was charged for all three items on September 17th. Then, on September 24th, I was charged again for the single item I ultimately received, as well as for shipping.
This situation is completely unacceptable. I therefore demand an immediate refund of all amounts charged in relation to this order, including the duplicate charge, the charges for the two missing items, and the shipping fee.
Please confirm as soon as possible that the refund has been processed. If this matter is not resolved promptly, I will refer the case to the relevant consumer protection authorities. CLP-26677103
September 17, 2026
Unprompted review
Reply from Calliope
Dear Adrianna,
Thank you for placing your order online.
We are sorry that we were unable to ship all the items you requested. As indicated in the order fulfillment email, you were charged only for the items that were shipped.
The amount shown on September 17 was only a temporary pre-authorization (an amount temporarily held by your bank when the order was placed, but never collected by us). On September 24, we charged you only for the item that was actually shipped.
For further information, please do not hesitate to contact us by completing the form at the following link: https://support.calliope.style/hc/it/requests/new
We remain at your disposal,
Calliope Team
Great value for money—nothing to…
Great value for money—nothing to complain about at all. ❤️ Seriously.
September 14, 2026
Reply from Calliope
Gentile Khadija ,
grazie per la valutazione.
Siamo lieti di sapere che l'esperienza di acquisto online sia stata positiva.
Ti aspettiamo al prossimo shopping,
Team Calliope
I like the style and quality
I like the style and quality, a lot of natural fabrics and accuracy 👌
September 9, 2026
Reply from Calliope
Gentile IRYNA ,
grazie per la valutazione.
Siamo lieti di sapere che l'esperienza di acquisto online sia stata positiva.
Ti aspettiamo al prossimo shopping,
Team Calliope
Τop quality at good prices
I bought several clothes from the website and was very pleased with the quality, fit and discounts on their prices.
September 3, 2026
Reply from Calliope
Gentile DONALD ,
grazie per la valutazione.
Siamo lieti di sapere che l'esperienza di acquisto online sia stata positiva.
Ti aspettiamo al prossimo shopping,
Team Calliope
!!!!
Good quality ! But no possibility to return the articles even if it's calliope mistakes
September 3, 2026
Reply from Calliope
Dear Hamza,
Thank you for making your purchase online.
As our customer service team explained in its reply to your message of September 5, European sizes are displayed on the website, while the labels attached to the items show Italian sizes, as the warehouse is located in Italy.
The size sent is therefore correct. To request a return, simply follow the instructions available on this page:
https://www.calliope.style/fr-fr/pages/retours
Please do not hesitate to contact us if you need any further assistance.
Calliope Team
Reply from Calliope
Good morning,
Thank you for shopping with Calliope.
We’re sorry that your online shopping experience did not meet our usual standards.
If you still need assistance, please don’t hesitate to contact us by completing the form at this link: https://support.calliope.style/hc/it/requests/new
We remain at your disposal,
Calliope Team
Reply from Calliope
Gentile Kristy ,
grazie per la valutazione.
Siamo lieti di sapere che l'esperienza di acquisto online sia stata positiva.
Ti aspettiamo al prossimo shopping,
Team Calliope
Reply from Calliope
Gentile Abir ,
grazie per la valutazione.
Siamo lieti di sapere che l'esperienza di acquisto online sia stata positiva.
Ti aspettiamo al prossimo shopping,
Team Calliope
I made an order over a month ago
I made an order over a month ago, still hasn't arrived. The customer service is terrible and still haven't got an answer about my order. Unacceptable! Do not recommend.
August 4, 2026
Reply from Calliope
Dear Christina,
Thank you for placing your order online.
We apologize for the inconvenience.
Our customer service team has assisted you and issued a refund for your order.
If you need any further information, please let us know.
Kind regards,
Calliope Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.