AS I opened my parcel I noticed there was a label on the shirt with a price tag of € 89,95 but I paid € 119,95 as advertised. I asked for explanation but got no answer . I won 't buy anything bec aus... See more
Company replied
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See what reviewers are saying
Not happy wit the online service. I ordered three articles: one of them (a shirt) was apparently used although the label was untouched. I would need to invest extra time for replacing the item since i... See more
Company replied
Cool 👍 ,I liked the clothing I bought from your online shop , it's absolutely a vote from me because what I ordered it's what I received....not forgetting to mession about the shipment quite faster t... See more
Company replied
I ordered clothing on Tuesday night and got the shippment on Thursday. That would not be extraordinary if not the fact that its an Italian shop and I ordered it to Poland :) The clothing is of great q... See more
Company replied
Company details
Written by the company
Rinascimento è un brand che realizza un total look per la donna femminile, glamour e up-to-date. Innovazione continua, stile italiano, proposte Made in Italy. Abiti eleganti, vestiti da cerimonia, completi formali e capispalla sartoriali pensati e realizzati per una donna contemporanea e glam allo stesso tempo. -------------------------------------------------------------------------------- Rinascimento is an Italian brand. Its Collections offer a glamourous, feminine and up-to-date women's total look. Innovation in the research and sophisticated style, designed and produced in Italy Elegant dresses, ideal for ceremonies, formal suits and tailored outerwear, conceived for a contemporary woman.
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3.8
Great
4K reviews
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very dissapointed
AS I opened my parcel I noticed there was a label on the shirt with a price tag of € 89,95 but I paid € 119,95 as advertised. I asked for explanation but got no answer . I won 't buy anything bec ause I feel the company is not being honest
March 26, 2026
Reply from Rinascimento
Dear Client,
we are sorry that your shopping experience was not the best.
Every country has a different price list. Depending on the tax system of your country and exportation costs, the price changes in every state. The correct price is the one on the website. As written in the "Shipping" section: the same product shown in different Countries may have different prices.
Thank you for your review.
Team Rinascimento
Reply from Rinascimento
Gentile Zuzana ,
siamo felici che la tua esperienza di acquisto nel nostro Shop Online sia stata positiva e che il nostro servizio abbia soddisfatto le tue aspettative.
Ti ringraziamo per la valutazione e ti aspettiamo per un prossimo acquisto online!
Team Rinascimento
I do NOT recommend
Very serious issue – no order, no refund, no communication
I am extremely disappointed with this company. It has been over three weeks since I placed my order and I still have not received my parcel.
I have contacted them several times via WhatsApp and email, but I have received absolutely no response. There has been no update, no explanation, and no refund.
This level of customer service is completely unacceptable. Customers deserve communication and respect.
If this issue is not resolved immediately with either delivery confirmation or a full refund, I will be forced to take further action.
January 19, 2026
Unprompted review
Reply from Rinascimento
Dear Mikaela,
Thank you for shopping with Rinascimento.
We are sorry that your online shopping experience did not meet our usual standards.
If you still need assistance, please do not hesitate to contact us by filling out the form at this link:
https://support.rinascimento.com/hc/it/requests/new (https://support.rinascimento.com/hc/it/requests/new)
We remain at your disposal,
Rinascimento Team
Tha order came in great conditions but…
Tha order came in great conditions but very very late.
December 12, 2025
Reply from Rinascimento
Dear Loredana,
thank you for your online order.
We are sorry for making you waiting.
We a receive a lots of orders during the Black Friday and we were in late with the shippings.
If you need more assistance, don't hesitate to conact us.
Kind regards,
Rinascimento Team
I am extremely disappointed with…
I am extremely disappointed with Rinascimento’s online shop. I have contacted customer service multiple times regarding a return, and not a single message has been answered. Complete silence.
On top of that, there is no clear or functional way to return the items. Without any response or guidance, returning products is practically impossible. This is unacceptable for an online store that claims to be professional and customer-oriented.
This experience feels careless and disrespectful towards customers. I will definitely not order from Rinascimento again and cannot recommend this shop to anyone.
November 29, 2025
Unprompted review
Reply from Rinascimento
Dear Mrs Richter,
we are very sorry to read a negative review.
We know that our Customer Care has already managed your request; if not, we kindly ask you to contact us again using the following form https://support.rinascimento.com/hc/en-gb/articles/10637647064849-Customer-Care
Team Rinascimento
I want to return my order
I want to return my order, but website does not let me create a return.
I have sent 10 emails, left contact request on website, called, whatsappt… vustomer service just does not reply. Never experienced this with a webshop before.
December 11, 2025
Unprompted review
Reply from Rinascimento
Dear Mrs Rabeling,
we are very sorry to read a negative review.
We know that our Customer Care has already managed your request; if not, we kindly ask you to contact us again using the following form https://support.rinascimento.com/hc/en-gb/articles/10637647064849-Customer-Care
Team Rinascimento
NO REFUND, NO UPDATES
It's been almost 3 weeks since I sent back the parcel, and there has been no confirmation email or any update from their side, only radio silence, despite several emails that I sent to inquire about this matter.
August 18, 2025
Unprompted review
Reply from Rinascimento
Dear Mrs Backovic,
we are very sorry to read a negative review.
We know that our Customer Care has already managed your request; if not, we kindly ask you to contact us again using the following form https://support.rinascimento.com/hc/en-gb/articles/10637647064849-Customer-Care
Team Rinascimento
The return procedures are terrible
The return procedures are terrible, you get no return confirmation by mail and no return label available online. Then no reply whatsoever on several mails since beginning of June.
Their customer service is really bad !!!
June 10, 2025
Unprompted review
Reply from Rinascimento
Dear Mrs Nadia,
we are very sorry to read a negative review.
We know that our Customer Care has already managed your request; if not, we kindly ask you to contact us again using the following form https://support.rinascimento.com/hc/en-gb/articles/10637647064849-Customer-Care
Team Rinascimento
Terrible return policy
Items were delivered quickly which is great, and are lovely as well. However, I want to return one of the items and do not get any response on where to ship my return to or whatsoever. Should receive an emailconfirmation, but I haven’t. Neither did I receive response on my request for customer support.
Disappointing.
June 14, 2025
Unprompted review
Reply from Rinascimento
Dear Mrs Bakker,
we are very sorry to read a negative review.
Our customer care has already provided the information about the return policy as written in our website in the link below
https://support.rinascimento.com/hc/en-gb/articles/4407942177809-Returns-and-Refunds
For any further information or assistance needed, please contact us within the following online form https://support.rinascimento.com/hc/en-gb/articles/10637647064849-Customer-Care
Team Rinascimento
Do not respond to return registration
I want to return my pants. I should receive an email with a label after registering for return. I did not receive this. They say if you do not receive this email you should urgently contact customer service. I have been traying to email for 5 days now but I have not received any response at all.
May 28, 2025
Unprompted review
Reply from Rinascimento
Dear Mrs Lemmens,
we are very sorry to read a negative review.
We know that our Customer Care has already managed your request; if not, we kindly ask you to contact us again using the following form https://support.rinascimento.com/hc/en-gb/articles/10637647064849-Customer-Care
Team Rinascimento
Despite following all return…
Despite following all return instructions and contacting customer service twice, I have received no response or return confirmation.
May 15, 2025
Reply from Rinascimento
Dear Mrs Druzovič,
we are very sorry to read a negative review.
Our customer care has already provided assistance for your claim and the the refund was issued.
Team Rinascimento
Still havent received feedback on my…
Still havent received feedback on my request to return some items - I schuld have received an email but did not although I requested various times. Extremely bad service!!
May 19, 2025
Reply from Rinascimento
Dear Mrs Schallauer-Radocha,
we are very sorry to read a negative review.
We know that our Customer has already managed your request.
For any further information or assistance needed, please do not hesitate to contact us again.
Team Rinascimento
Return of goods
A little week ago, I tried to return 3 articles. I am still waiting for your mail with the necessary return documents, returnlabel, etc….
May 19, 2025
Reply from Rinascimento
Dear Mrs Van den Abbeele,
we are very sorry to read a negative review.
We know that our Customer has already managed your request.
For any further information or assistance needed, please do not hesitate to contact us again.
Team Rinascimento
Not happy wit the online service.
Not happy wit the online service. I ordered three articles: one of them (a shirt) was apparently used although the label was untouched. I would need to invest extra time for replacing the item since it arrived without one of its buttons, also no extra button attached to the label, and it had a stain in the region where the button should have appeared.
May 19, 2025
Reply from Rinascimento
Dear,
thank you for the positive evaluation.
We would like to give you more assistance, please write to us using the form you will find at this link:
https://support.rinascimento.com/hc/it/articles/10637647064849-Servizio-Clienti
We are waiting,
Reply from Rinascimento
Dear Mrs Borg,,
we are very sorry to read a negative review.
We know that our Customer has already managed your request.
Thanks to this review we will do our best to improve the service.
Team Rinascimento
The clothes are great but it’s the…
The clothes are great but it’s the second time that I don’t receive my parcel and that there are issues with my account.
May 5, 2025
Reply from Rinascimento
Dear Mrs Nandra,
we are very sorry to read a negative review.
Our customer care has already provided assistance for your claim and the the refund was issued.
Team Rinascimento
Cheaper price on product
I recieved the jumpsuit. There was a label on with price 30€ lower then the price that i payed. Not done or do i get refund?
May 2, 2025
Reply from Rinascimento
Dear Mrs. Ottevaere,
Thank you for the review.
Every country has a different price list. Depending on the tax system of your country and exportation costs, the price changes in every state. The correct price is the one on the website. As written in the "Shipping" section: the same product shown in different Countries may have different prices.
We remain available for any questions and/or further requests for assistance.
Team Rinascimento
It was good but the article was not as…
It was good but the article was not as i expected
April 30, 2025
Reply from Rinascimento
Dear,
thank you for your evaluation.
We are sorry that the ordered item did not meet your expectations.
If you have any suggestions to give us please fill out the form at this link:
https://support.rinascimento.com/hc/it/requests/new
Your opinion is important to us!
We thank you for your evaluation and look forward to your next online purchase,
Rinascimento
I don't recieve any feedback to return…
I don't recieve any feedback to return an article from Belgium. I was a real fan of rinascimento but this is not ok.
April 29, 2025
Reply from Rinascimento
Dear Mrs Desmedt,
we are very sorry to read a negative review.
We know that our Customer has already managed your request and that the return has been sent correctly.
Team Rinascimento
Reply from Rinascimento
Dear Mrs Mahmoodzada,
we are very sorry to read a negative review.
We know that our Customer has already managed your request.
Thanks to this review we will do our best to improve the service.
Team Rinascimento
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