Customer service was excellent, respectful, prompt and very easy to communicate with. This Thera pillow is well made & light weight, easy to store w included bag. I have pretty severe neck issu... See more
Company replied
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Review summary
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Reviews shaping this summary
I bought this as a replacement for the rice bags I heat in my microwave. I’m disappointed on two counts 1) when I charge it it runs for one session and then the power is shot and I need to recharge (h... See more
Company replied
I had an issue, operator error🤣but i thought my product quit working. I was going through a very rough couple of days and sent multiple emails. Ugh. Mahriel was fantastic with patience and valu... See more
Company replied
I love this product. I have had immediate relief of tension pressure stiffness in my neck. At first I wasn’t aware I had to fully charge for four full hours so I wrote to customer service. A ticket w... See more
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Company details
- #113 of 142 best companies in Health and Beauty Shop
Written by the company
CALLIXE is dedicated to enhancing the well-being of every individual by providing natural solutions to chronic pain. Our products offer immediate posture improvement, back & neck pain relief, and natural joint pain relaxation. Our goal is to support your journey to a healthy, pain-free life.
Contact info
330 N Brand Blvd, STE 700, 91203, Glendale, United States
- +1 (856) 245-2186
- support@callixe.com
- callixe.com
3.7
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wish it was bigger to cover more of my…
Wish it was bigger to cover more of my neck and upper back.
February 14, 2026
Unprompted review
Reply from CALLIXE
Dear Bev,
Thank you for your feedback.
We understand wanting a larger surface area to cover more of the neck and upper back. Positioning it slightly lower or adjusting your seating angle can sometimes help extend the coverage. We’ll also be sure to share your suggestion with our product team as we continue improving future designs.
If you ever need assistance, feel free to reach us at support@callixe.com.
Best,
CALLIXE Team
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My neck is giving meVery Comfortable a lot of trouble…
My neck is giving me a lot of trouble as I have arthritis and bone spurs. I do notice using this device helps but it is very loud and keeps my husband awake so I cannot keep it on, but the pillow is comfy!
February 15, 2026
Unprompted review
Reply from CALLIXE
Dear Linda,
Thank you for your feedback.
We’re glad to hear the device is helping with your neck discomfort and that you find the pillow comfortable. We understand that noise can be a concern, especially when using it near bedtime. Using it earlier in the evening or adjusting the surface it’s placed on can sometimes help minimize sound.
If you ever have questions or need assistance, please feel free to reach us at support@callixe.com.
Best,
CALLIXE Team
Very happy with this Thera Pillow
I'm completely satisfied with this product because it really helps my neck pain with better sleep! Thank you CALLIXE!
February 8, 2026
Unprompted review
Reply from CALLIXE
Dear JC,
Thank you for your review.
We’re so glad to hear the product is helping with your neck pain and improving your sleep. That’s exactly what we hope to provide. We appreciate your support.
If you ever need anything, feel free to reach us at support@callixe.com
Best,
CALLIXE Team
Callixe Thera Pillow
I have the Callixe Thera Pillow. It's a great product. It went above and beyond the experience I thought I was going to have. I have chronic neck pain. I have 2 herniated discs in my neck that pinch a nerve that goes to my right arm. This product has managed to ease the pain and help with the pinched nerve the more I use it. My only issue was with the shipping and how long it took for me to receive it.
February 8, 2026
Unprompted review
Reply from CALLIXE
Dear Dania,
Thank you for your review.
We’re so glad to hear the Thera Pillow has exceeded your expectations and is helping ease your neck pain. That means a lot to us.
We’re sorry the shipping took longer than expected and appreciate your patience with the delivery.
If you ever need anything, feel free to reach us at support@callixe.com
Best,
CALLIXE Team
Mhariel assisted me with a replacement…
Mhariel assisted me with a replacement pillow so quickly and so efficiently. My husband loves his Callixe pillow and relies on it to ease his neck pain. Thank you Mhariel for outstanding customer service.
February 2, 2026
Unprompted review
Reply from CALLIXE
Dear C Wine,
Thank you for your review.
We’re so glad we could assist you quickly with the replacement and that your husband is loving his Callixe pillow. It’s wonderful to hear he relies on it to help ease his neck pain.
We appreciate your kind words about the service, and we’ll be sure to share them with Mhariel. If you ever need anything, feel free to reach us at support@callixe.com
Best,
CALLIXE Team
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My Callixe was delivered in a timely…
My Callixe was delivered in a timely manner and updates were emailed to me along the way. I am getting use to the neck massager and think I will like it. I am using it before bed and in the morning.
February 14, 2026
Unprompted review
Reply from CALLIXE
Dear Pamela,
Thank you for your review.
We’re glad to hear your Callixe arrived on time and that you received updates along the way. It’s completely normal to take a little time getting used to the neck massager, and using it in the morning and before bed is a great routine.
If you ever have any questions, feel free to reach us at support@callixe.com
Best,
CALLIXE Team
Love this message pillow!
The company initially told me the delivery would be delayed but the pillow arrived earlier than expected and I was provided updates along the way. Have had the pillow for only a couple days but LOVE IT! I highly recommended!
February 14, 2026
Unprompted review
Reply from CALLIXE
Dear Janet,
Thank you for your review.
We’re glad the pillow arrived sooner than expected and that the updates along the way were helpful. It’s wonderful to hear you’re already loving it after just a couple of days. We truly appreciate your recommendation.
If you ever need anything, feel free to reach us at support@callixe.com
Best,
CALLIXE Team
Good quality product seems to be…
Good quality product seems to be working well
February 14, 2026
Unprompted review
Reply from CALLIXE
Dear Edmund,
Thank you for your review.
We’re glad to hear you’re happy with the quality and that it’s working well for you.
If you ever need anything, feel free to reach us at support@callixe.com
Best,
CALLIXE Team
Excellent for my neck injury.
Excellent for my neck injury.. just wished the vibrations or massage sessions were a little more harder to feel it through the pillow
February 14, 2026
Unprompted review
Reply from CALLIXE
Dear Hot Rod,
Thank you for your review.
We’re glad to hear it’s been helpful for your neck injury. We understand wanting a stronger vibration or massage feel. Slight positioning adjustments or applying a bit more natural pressure while leaning back can sometimes help you feel the intensity more clearly.
We appreciate you sharing your feedback, and we’ll pass this along to our product team as well. If you ever need assistance, feel free to reach us at support@callixe.com
Best,
CALLIXE Team
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2 out of 3 functions are good, the other is painful
It got here fast, but I really dislike the "stretching" function. It feels like somebody is shoving a brick into the back of my neck! Hate it. No way to skip it. Not sure if I can do both heat and massage at the same time and skip that horrible part. I end up yanking it out from behind me when that starts because it is SO painful.
February 14, 2026
Unprompted review
Reply from CALLIXE
Dear Becca,
Thank you for your feedback.
We’re glad it arrived quickly, though we’re sorry to hear the stretching mode feels too intense for you. The traction setting is designed to be a firmer sensation, but it isn’t required to use the device. You can select the manual mode to use massage or heat on their own without running the traction function.
Positioning can also make a big difference in intensity, so a slight adjustment may help make the experience more comfortable. If you’d like guidance, we’re happy to help. Please reach us at support@callixe.com
Best,
CALLIXE Team
Fast delivery
February 5, 2026
Unprompted review
Reply from CALLIXE
Dear Philipp,
Thank you for your feedback.
We are glad you received your order earlier than expected. We hope it will provide the relief and comfort you deserve.
Best,
CALLIXE Team
I think it would be beneficial to have…
I think it would be beneficial to have better directions for use ie: how does one know that it is fully charged? (I just waited until the red light stopped flashing). What color is associated with what mode? Is it possible to change the battery? Does it harm the battery to keep it plugged in all the time.
February 14, 2026
Unprompted review
Reply from CALLIXE
Dear Martha,
Thank you for your feedback.
We appreciate your thoughtful questions. When fully charged, the indicator light will stop flashing and remain solid. The color indicators are as follows: blue for massage, red for heat, and green for traction. The battery is built in and not designed to be replaced. While the unit can be plugged in to use, we recommend unplugging it once fully charged to help preserve long term battery performance.
If you ever need clarification or assistance, please feel free to reach us at support@callixe.com
Best,
CALLIXE Team
Quality product w/Excellent customer service!
I’m always Leary of purchasing from a game commercial… but I decided to take my chances since I have been desperately searching for relief from the pain in my neck. It took a little bit to arrive but I was updated with emails along the way so that was good. When the product arrived you could tell immediately that it was of high quality and very well made. Everything was as described. I did have some questions and emailed customer service whose response was engaging, personal and very timely! Highly recommend this company, Mhariel was so helpful!
February 8, 2026
Unprompted review
Reply from CALLIXE
Dear Kim,
Thank you for your review.
We completely understand being cautious about online purchases, and we’re so glad you decided to give us a try. It’s great to hear you felt informed throughout shipping and that the product met your expectations in quality and design.
We also appreciate your kind words about our customer service. We’ll be sure to share your feedback with Mhariel. Your recommendation means a lot to us.
If you ever need anything, feel free to reach us at support@callixe.com
Best,
CALLIXE Team
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Relieved most of my neck strain in the…
Relieved most of my neck strain in the first week.
February 14, 2026
Unprompted review
Reply from CALLIXE
Dear Dennis,
Thank you for your review.
We’re so glad to hear you experienced relief from your neck strain within the first week.
If you ever need anything, feel free to reach us at support@callixe.com
Best,
CALLIXE Team
My new massage pillow
I love it and have been enjoying the massage every night since I got it.
February 14, 2026
Unprompted review
Reply from CALLIXE
Dear Lisa,
Thank you for your review.
We’re so glad to hear you’re loving it and enjoying your nightly massages. It’s great that it’s become part of your routine.
If you ever need anything, feel free to reach us at support@callixe.com
Best,
CALLIXE Team
I have suffered from upper cervical…
I have suffered from upper cervical pain for years, and this product has brought me so much relief! I am so happy I purchased one.
Thank you for this!
February 4, 2026
Unprompted review
Reply from CALLIXE
Dear MJ,
Thank you for your review.
We’re so glad to hear the pillow has brought you relief after dealing with upper cervical pain for so long. That’s exactly why we do what we do. We’re so happy you decided to give it a try.
If you ever need anything, feel free to reach us at support@callixe.com
Best,
CALLIXE Team
Happy so far
Only used a few times but has been helpful with realining the chronic arthritis in the upper neck. In particular the air compression mode which moves up spine and massages deeply.
February 12, 2026
Unprompted review
Reply from CALLIXE
Dear Colleen,
Thank you for your review.
We’re so glad to hear it’s already been helpful, especially with the upper neck discomfort. It’s great to know the air compression mode is providing that deeper, moving massage sensation along the spine.
We hope with continued use you experience even more relief. If you ever need anything, please reach us at support@callixe.com
Best,
CALLIXE Team
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It feels a little extreme for my neck
It feels a little extreme for my neck. I used it for a couple hours for a couple days in a row. It might be something I have to get used to.
February 11, 2026
Unprompted review
Reply from CALLIXE
Dear Heidi,
Thank you for your review.
We appreciate your honest feedback. The device can feel intense at first, especially with longer sessions. We typically recommend starting with shorter sessions of about 15 to 20 minutes to allow your neck to gradually adjust.
We’re glad you’re giving it a try and hope it becomes more comfortable with consistent, moderate use. If you’d like any guidance on settings or positioning, please reach us at support@callixe.com.
Best,
CALLIXE Team
Great high quality product
Great high quality product, I'm happy with the pillow. I do wish that the battery lasted longer though.
February 10, 2026
Unprompted review
Reply from CALLIXE
Dear Curtis,
Thank you for your review.
We’re so glad to hear you’re happy with the quality of the pillow and that your order arrived quickly. That’s exactly the experience we aim to provide.
If you ever need anything, feel free to reach us at support@callixe.com.
Best,
CALLIXE Team
Reply from CALLIXE
Dear Samantha,
Thank you for your review.
We absolutely love hearing that you love everything about our pillows.
We hope it continues to bring you comfort every time you use it. If you ever need anything, please reach us at support@callixe.com
Best,
CALLIXE Team
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