The ease with which everything happened. From initial contact, Kenny was on site within a day. He give me all the information I required and recommended an installer who was on site to check the requi... See more
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Kenny was an absolute gentleman, making sure I got connected with the relevant person to get my Gas sorted. Not only did he go out of his way to make sure I got set up but he also checked in afterwar... See more
Company replied
Kenny our advisor made everything so simple from when we first spoke until we had everything installed. Would definitely highly recommend him and Calor to anyone need a gas instillation
Company replied
We are basically stuck at them, because 25 years ago developer signed "contract" with calor gas... 2 weeks ago they send another price increase, but they are already THE MOST EXPENSIVE COMPANY. N... See more
Company details
Written by the company
We are a leading supplier and distributor of Liquefied Petroleum Gas (LPG) in Ireland, allowing customers who are located off the natural gas grid use LPG gas. For more than eight decades, Calor has dedicated itself to meeting the energy requirements of both homes and businesses. We deliver the warmth, comfort, and reliability of LPG to your doorstep.
Contact info
Dublin 12, Ireland
- 014505000
- bulksupport@calorgas.ie
- calorgas.ie
4.3
Excellent
729 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 month
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I purchased a gas heater but it can be…
I purchased a gas heater but it can be very difficult at times to start. I hope it is only a temporary problem.
January 5, 2021
Reply from Calor Ireland
Thank you for your feedback Richard, it is very important to us. We are sorry to hear that you are experiencing difficulties when lighting your heater. The control buttons can sometimes be stiff due to the heater being new but will loosen up with repeated use. If you are still having issues with it please do not hesitate to contact our Customer Service Team via the "contact us" tab at the bottom of our website.
Very efficient
Very efficient. Quick delivery and delighted with our Manhattan gas fire.
Thank you!!!
January 5, 2021
Reply from Calor Ireland
Thank you for your feedback Ms Cullen. Customer satisfaction is paramount and we are pleased that you are happy with your gas fire and the service we provided.
Reply from Calor Ireland
Thank you for your feedback Marie. Customer satisfaction and providing a good quality service to all our customers is very important to us.
Customer service could be greatly improved
We ordered a product with promise of " next day delivery " , we did understand they'd be potential delays as it was leading up to Christmas and after wasting several days' sitting in, waiting on a product that never arrived, all the while, sending enquiries as to arrival, with little or no reply, we finally discovered their courier service had lost the product & we were not informed of this situation. Only after a furious email was sent, they dispatched another delivery of the product which finally arrived, TWO weeks' later.
They DID give us a money off voucher along with an apology which barely made up for the inconvenience.
January 4, 2021
Reply from Calor Ireland
Thank you for your feedback Aisling, we are sorry to hear that you had issues with your delivery. We can see that you contacted our Customer Service Team and requested an estimated arrival date on the day your order was placed. The reply given was "The order is leaving tomorrow and all being well should be with you on Thursday" this was not a promise or guarantee for next day delivery as unfortunately with COVID restrictions and the Christmas period we are unable to guarantee next day delivery due to all courier services experiencing delays. The postal service you opted for on your order was the free standard delivery which can normally take anything up to 3-4 working days in normal circumstances, the next day delivery option was not selected. We can see that there was an issue with the courier and your parcel was misplaced which delayed your delivery and unfortunately was out of our control. Our Customer Service Advisor kept in regular contact with you informing you that we were chasing the delivery up with the courier. We sent a replacement order out 2 days after the 3-4 working day delivery period had lapsed as the courier could not locate your parcel. We apologise for all the inconvenience and upset this caused you.
Took my order for a regulator
Took my order for a regulator , didn't have it in stock, told me you would issue a credit note.
I had to to contact you twice before it was finally issued.
January 4, 2021
Reply from Calor Ireland
Thank you for your feedback Brian, it is very important to us. We are sorry to hear that your refund took longer than expected and for any inconvenience this caused you.
I bought the Provence heater (and its…
I bought the Provence heater (and its excellent) for myself at a local retailer and then subsequently bought a Kingavon online for my daughter. She received a voucher for a discount on her gas bottle but I didn't. Please advise.
January 3, 2021
Reply from Calor Ireland
Thank you for your feedback Michael, it is very important to us. We offer a voucher for heaters purchased on our online shop but unfortunately we have no control of what outside retailers offer as part of their sale.
I ordered a Calor Living Flame portable…
I ordered a Calor Living Flame portable gas heater on 23rd December and it arrived at my home on the morning of 24th December. I thought that was good service.
January 2, 2021
Reply from Calor Ireland
Thank you for your feedback Elizabeth, it is very important to us. We aim to provide all our customers with a top quality service which includes the dispatch and delivery process.
Fantastic service
Fantastic service.
Order turned around and delivered in 24 hours.
Support team were extremely helpful coordinating delivery.
Love the unit. Looks beautiful works really well.
Impressed with Calor. Two thumbs up.
January 1, 2021
Reply from Calor Ireland
Thank you for your feedback Paul. Customer satisfaction and providing a good quality service to all our customers is very important to us.
Excellent fire delivery so quick…
Excellent fire delivery so quick totally satisfied
December 31, 2020
Reply from Calor Ireland
Thank you for your feedback Tom. Customer satisfaction and providing a good quality service to all our customers is very important to us.
Reply from Calor Ireland
Thank you for your feedback Paul, it is very important to us to provide a good quality service to all our customers.
Very prompt service for delivery of gas…
Very prompt service for delivery of gas heater. Good product with good customer service
December 30, 2020
Reply from Calor Ireland
Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is very important to us.
Excellent servis
December 30, 2020
Reply from Calor Ireland
Thank you for your feedback Beata. Customer satisfaction and providing a good quality service to all our customers is very important to us.
Absolutely amazing service
Absolutely amazing service, ordered on Sunday night, delivered on Tuesday, had a cracked button and was replaced within 2 days, customer service was excellent highly recommend calor gas company for their quick and efficient service plus my heater is fab
December 30, 2020
Reply from Calor Ireland
Thank you for your feedback and your recommendation Anne, it is very important to us to ensure our customers receive top quality products and an excellent service.
Excellent service
Excellent service, received the delivery within 2 days from order.
December 29, 2020
Reply from Calor Ireland
Thank you for your feedback Cormac, it is very important to us. We aim to provide all our customers with a top quality service which includes the dispatch and delivery process.
I received my order within three days…
I received my order within three days and I did not exoect that and it is excellent I love it.
Thank you so much
December 29, 2020
Reply from Calor Ireland
Thank you for your feedback Nabila, it is very important to us. We aim to provide all our customers with a top quality service which includes the dispatch and delivery process.
Very quick even with the pandemic going…
Very quick even with the pandemic going on,very pleased with competitive prices. Looking forward to doing more business with Calor gas.
December 29, 2020
Reply from Calor Ireland
Thank you for your feedback Alec. We aim to provide all our customers with a good quality service and products at competitive prices. We are glad that you are happy with the service we provided as customer satisfaction is paramount to us.
My gas ring wasn't working well when I…
My gas ring wasn't working well when I got it but with the help of one of your team named Alan, he told me what to do and now my ring is working perfectly.
December 28, 2020
Reply from Calor Ireland
Thank you for your feedback Veronica. We are pleased that you are happy with our service and our after sales via our Customer Service Team.
BUtane gas refills-plastic top cracked in transit!
Product itself works perfectly as a gas refill canister and delivery time was fine. Canister top comes with various sized nozzles which is handy if needed. but the plastic top of one of the gas canisters was cracked/ broken, probably happened during transportation as all the bits of it were in the packaging. Lucky I purchased 2 canisters so I can use top for other one when needed.
December 28, 2020
Reply from Calor Ireland
Thank you for your feedback James. Customer satisfaction and providing a good quality service to all our customers is very important to us. We are sorry to hear one of the items you received was damaged but glad you can work round it. We will pass this onto our courier.
The heater was delivered the next day…
The heater was delivered the next day and works great.
December 28, 2020
Reply from Calor Ireland
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top quality service which includes the dispatch and delivery process.
Reply from Calor Ireland
Thank you for your feedback Paddy. We aim to provide all our customers with a good quality service throughout the ordering, dispatch, delivery and after sales process.
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