The handlebars are gorgeous and have the right height, which makes dirt jumping so much easier than my previous smaller handlebars. I looked at a lot of different models and priced a lot of different... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Reliable quick shipping and great prices. Cambria has had what I've needed with great prices many times, it's become a retailer I look for specifically knowing I can count on the service and price.
Company replied
The online ordering was straight forward. Product selection contained plenty of options. Shipping was timely. I had one mix up, one chainring was incorrect, but that was operator error, I ordered the... See more
Company replied
Everyone I've interacted with at CBO has been super helpful. My last visit was to get help getting a replacement crankset that I broke (from a bike I didn't even purchase from CBO). They managed the... See more
Company replied
Company details
- #9 of 49 best companies in Bicycle Store
Written by the company
At Cambria Bike we are passionate about sports, cycling and healthy living. We pride ourselves on the quality of the products we sell, speed of delivery and first-class customer service. Our mission is to “Sell the world’s coolest bikes from the best place on Earth”.
Contact info
Commerce Way 1645, 93446, Paso Robles, United Kingdom
- Sales@cambriabike.com
- cambriabike.com
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You honored my RMA quickly.
April 27, 2026
Reply from Cambria Bike
Hi Jeff, thank you so much for the feedback! We know that dealing with returns or warranty claims can be a hassle, so our team works incredibly hard to process RMAs as quickly and seamlessly as possible. Our goal is to take the stress out of the situation and get you back to focusing on your ride. We truly appreciate the support, the 5-star rating, and we look forward to helping you out with your future gear needs!
Excellent customer service
May 5, 2026
Reply from Cambria Bike
Hi Pengfei, thank you so much for the wonderful feedback! Providing excellent customer service is the absolute core of what we do, and our team loves nothing more than ensuring our riders are completely taken care of. We truly appreciate you taking the time to share your experience and leave a 5-star rating. See you back at the shop next time you need gear!
Reply from Cambria Bike
Hi Casey, thank you for the excellent feedback! Delivering top-tier gear with fast shipping and highly competitive pricing is exactly what we aim for with every order. We know how important it is to save a little cash and get your parts without the wait, so it's wonderful to know we checked both boxes for you. We appreciate the support and the 5-star rating!
The delivery was on time
The delivery was on time. Product was good and the price is good
May 5, 2026
Reply from Cambria Bike
Hi Neil, thank you so much for the feedback! We are thrilled to hear that your order arrived right on time and that you are happy with both the quality and the pricing. Delivering a high-value, reliable experience from click to delivery is exactly what we aim for, so it's wonderful to know we hit the mark. We appreciate the support and the 5-star rating!
All around good
Fairly fast shipping and everything I've needed has been well packaged. The site is pretty straight forward and easy to navigate
May 5, 2026
Reply from Cambria Bike
Hi Steven, thank you so much for the detailed feedback! We work hard to make sure the entire experience is seamless—from the moment you browse our site to the second your gear arrives safely at your door. Knowing that you find the website easy to navigate and that our team's packaging met your standards is awesome to hear. We truly appreciate the support and the 5-star rating
Reply from Cambria Bike
Hi Alex, thank you so much for the incredible feedback! We are absolutely thrilled to hear that you are loving your new Cervélo. They are world-class machines, and our team takes an immense amount of pride in building them up perfectly so they are ready to fly right out of the box. We truly appreciate you trusting our shop with such a major upgrade, and we look forward to helping you keep it running flawlessly. Enjoy every single mile on that stunning ride!
Finding chainrings for my old mountain bike
Finding chainrings for my old mountain bike has been a challenge, but with cambria I was able to find the correct part !
May 4, 2026
Reply from Cambria Bike
Hi RKallas, thank you so much for the feedback! Sourcing the correct chainrings for an older mountain bike can feel like a real needle-in-a-haystack search with how quickly standards change, so we are absolutely thrilled that we had the exact part you needed to keep your rig on the trail. We take a lot of pride in keeping a deep, diverse inventory of components to support builds of all generations. We truly appreciate the support, the 5-star rating, and we look forward to helping you with your future vintage projects!
Got the right part at a good price
April 27, 2026
Reply from Cambria Bike
Hi Peter, thank you for the great feedback! Finding the exact part you need at a fair price is what we always aim to deliver, so we're thrilled to hear we hit the mark for you. We appreciate you taking the time to share your experience and leave a 5-star rating. Happy riding!
Reply from Cambria Bike
Hi Denese, thank you for the feedback! We’re so glad to hear your order was accurate and arrived right on time. We know how important it is to get the exact gear you need without any delays, so it's wonderful to know we hit the mark for you. We appreciate the support and the 5-star rating!
Reply from Cambria Bike
Hi Linda, thank you so much for the wonderful feedback! We are thrilled to hear that the sizing advice hit the mark and that you love your new shoes. Finding the perfect fit in cycling footwear can definitely be a challenge, so we take a lot of pride in helping riders get it right the first time. Glad to hear they arrived quickly, too—enjoy the new kicks on your next ride!
Everything that’s on sale is always too…
Everything that’s on sale is always too small or too large.
April 24, 2026
Reply from Cambria Bike
Hi Kristian, thank you for your feedback, and we completely understand the frustration. It’s the classic 'clearance paradox'—the most common sizes often sell out at retail price, leaving only the smallest and largest sizes behind on the sale rack. We are constantly working to improve our inventory forecasting so we have a better spread of sizes available during sales. If there’s a specific item or size you’re hunted down, please reach out to us at sales@cambriabike.com and we’d be happy to see if we can find a deal or an alternative for you."
Fast assembly, fast shipping, great bike protection
Great communication from the company on my new Santa Cruz downhill bike. Assembly was fast and so was shipping. I also appreciate the way the bike was packaged and shipped. It was extremely secure with no scratches or damage even to the exterior of the box. The way the bike was wrapped and surrounded in bubble wrap was an improvement over other companies because it was very easy to unwrap the bike and remove from the box. I recommend your company for all mountain bike products, especially bike builds. Thank you.
April 30, 2026
Reply from Cambria Bike
Hi JT, thank you so much for the detailed review! We’re thrilled to hear your new Santa Cruz arrived in pristine condition. Our build team takes a lot of pride in our custom packaging process to ensure that even the longest travel downhill bikes are completely secure and a breeze to unwrap. We appreciate the shout-out for our assembly and shipping speed—now get that rig out on the trails! Happy riding from all of us.
super helpful support
Everyone I've interacted with at CBO has been super helpful. My last visit was to get help getting a replacement crankset that I broke (from a bike I didn't even purchase from CBO). They managed the replacement of the crankset with FSA for no charge (under warranty) and had the new one to me in a week. They're a great example of why we need to continue supporting our local bike shops!
April 24, 2026
Reply from Cambria Bike
Hi Dan! Thank you so much for the stellar review. Going to bat for riders with manufacturers like FSA is exactly what we love to do, regardless of where the bike was originally purchased. We're all part of the same cycling community, and our goal is simply to keep you rolling. We’re thrilled we could get that new crankset sorted out for you under warranty so quickly. Thanks for the shout-out, and we'll see you at the shop before your next big ride!
Reply from Cambria Bike
Hi Kurt, thank you for the feedback! We’re thrilled to hear you’re happy with the brand-name gear and the pricing. We work hard to curate the best quality products in the industry while keeping them accessible for every rider. Glad to hear the delivery time hit the mark, too! We appreciate the support and the 5-star rating.
Good Customer Service
Excellent communication regarding a very minor issue I had. Recieved prompt response via email, and my project turned out just fine without having to return or order additional parts. Will buy again.
April 29, 2026
Reply from Cambria Bike
Hi Benjamin, thank you so much for the feedback! We’re thrilled to hear that our team could help you resolve that minor issue quickly. Our goal is always to get you back to your project as efficiently as possible, so it’s great to know everything turned out just fine. We appreciate the support and look forward to helping you with your next build!
Reply from Cambria Bike
Hi there, thank you for the feedback! We’re thrilled to hear that the item description helped you find exactly what you needed and that your order arrived at lightning speed. We know that when you're ready to ride, you don't want to be waiting on gear. We appreciate the support and the 5-star rating!
Very easy shopping and quick delivery
Very easy shopping and quick delivery. The products are always as expected.
April 30, 2026
Reply from Cambria Bike
Hi Val, thank you so much for the feedback! We’re thrilled to hear that your shopping experience was easy and that your gear arrived quickly. Hearing that our products are consistently what you expect is the best compliment we can get. We appreciate the continued support and look forward to helping you with your next order!
DO NOT BUY FROM THIS BUSINESS!
Do not buy from this business! They will try to steal from you.
Ordered a simple part. They shipped me something different. Not a big deal! A qwick email to them asking to return it, i was directed towards there website to submit a ticket, fine. Did that, they said i can return it, but would need to pay the shipping to return the incorrect item, which clearly wasnt what i ordered.
This continued for multiple emails. The last being from a Jeff, s. Told me that i was indeed sent, what i ordered, even after sending him pictures of what i ordered (from there website) and also a picture of what i was sent.
Clearly a misunderstanding that should have been handled professionally. Unfortunately it was not. And i was told i would need to purchase the shipping, to send back the item i did not order.
I was instead, offered a "discounted shipping label" since i was a first time customer.
As a business person myself, this is unacceptable.
There website seemed professional and i didnt think twice about ordering the part i was looking for. I was wrong.
After the emails back and forth without a fair resolution, i went online and began searching there reviews.
I wasnt at all surprised to see many other similar experiences with this business. Transactions with other unsatisfied customers whom only received criticizing responses indicating the customers were wrong, and that cambria bike, did all they could.
I hope my review will save some customers the headach of being taken advantage of by this business.
UPDATE:
Thank you for the kind response. Its appreciated!
Unfortunately thats not the response that was given when the same review was listed with google.
Here is that response: "Cambria Bicycle Outfitter (Owner' a day ago
We are a very legitimate retailer who has been in business for 40 vears. This customer bought an item which we have sold to customers over 150 times with zero previous disputes over the accuracy of our listing or their satisfaction with the item. We took this customer's initial complaint very seriously and took new photos and measurements to ensure that the listing was correct and the customer had received the item he was sold The customer has been fully refunded and can keep the item"
And, the customer, was actually not, refunded. He went to his financial institution and filed a complaint, which resulted in a refund.
Again, i hope this helps some future consumer's not get taken advantage of by this business.
May 12, 2026
Unprompted review
Reply from Cambria Bike
Isaac, we hear you loud and clear and we are incredibly sorry for the frustration. This is not how we intend to do business. It appears our team made a mistake in identifying the part and compounded it by not providing a prepaid label for our error. We are currently overhauling our support training to ensure 'Jeff' and the rest of the team handle these situations with the fairness you deserve. We will be reaching out to you directly to provide a full resolution at no cost to you.
Excellent experience
The online ordering was straight forward. Product selection contained plenty of options. Shipping was timely.
I had one mix up, one chainring was incorrect, but that was operator error, I ordered the wrong ring, which I have yet to mail back, but I don’t expect and issues returning it.
April 21, 2026
Reply from Cambria Bike
Hi Zach, thank you for the fantastic feedback! We’re glad to hear the ordering process and our selection of gear hit the mark for you. Don’t worry about the mix-up with the chainring—we know how tricky compatibility can be! When you're ready to send it back, our team will make the return process as smooth as possible for you. We appreciate the support and look forward to helping you get that drivetrain dialed in!
Reply from Cambria Bike
Hi Kyle, thank you for the feedback! We know that a great price and fast shipping are important, but having a solid return policy is what gives riders the confidence to shop with us. We’re glad we could hit all the marks for you. We appreciate the support and look forward to helping you with your next project!
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