Cambrian Savings and Loans Reviews 

734
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful, polite, and understanding staff, who are always ready to assist with any questions or concerns. The service is frequently described as excellent, with many appreciating the straightforward and efficient process for loans and financial management. Reviewers also highlight the ease of use of their online services and the quick transfer of funds, ensuring a hassle-free experience. However, some people were dissatisfied with the loan application process, feeling that their individual circumstances were not considered and that they were refused support without meaningful alternatives.

What people talk about most

Service

Reviewers mention positive feedback about service, with many describing it as brilliant, fast, and helpful... See more

Staff

Users describe positive interactions with staff, consistently highlighting their politeness, helpfulness, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting polite, helpful, and... See more

User experience

Consumers find the user experience to be positive, with many describing the application process as easy and... See more

Payment

People report positive experiences with payment, noting the simplicity of uploading documents and the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Applied for a loan. The application was easy enough. The outcome of my application was known to me in a matter of hours. A couple of days and the money was transferred into my bank account. Really ha... See more

Company replied

Rated 5 out of 5 stars

I have been a Member for a long time. I have always found the Staff to be Helpful, Polite, Understanding, Patient, Reassuring, Friendly but Professional. I feel happy knowing my money is safe.

Company replied

Rated 5 out of 5 stars

Louise Power, was extremely professional, when she helped me consolidate all my debts. It was very simple to upload all documents needed, then within hours, my debts were paid off, and I was back in... See more

Company replied

Rated 5 out of 5 stars

I have no problem with using Cambrian savings and loans it's so easy. They are brilliant on the phone if you have any questions or concerns and the website is really easy to use as well. They are my g... See more

Company replied


Company details

  1. Credit Union
  2. Alternative Financial Service
  3. Bank
  4. Car Finance and Loan Company
  5. Loan Agency
  6. Non-Bank Financial Service

Written by the company

Cambrian Credit Union is the member-centric financial choice you need, built on a 25-year history of trust and ethical service, guaranteeing your financial well-being comes first. Our services give you control with accessible loans up to £15,000 and a comprehensive range of savings accounts, including regular savings accounts, dedicated junior accounts for young savers, and special Christmas Prize Draw accounts. Crucially, we offer the popular Moneyworks Wales payroll deduction scheme—a stress-free way to save or repay loans directly from your salary before you can spend it. Everything we do is guided by our values, vision, and mission: our vision is to be the best credit union for you, our core values ensure we are ethical, honest, and reliable, and our mission is to deliver accessible financial solutions. Our member eligibility is broad and straightforward, welcoming anyone who lives or works in Wales. Join us today for a better banking experience!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

734 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(734)

57 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very quick and easy process

Very quick and easy process. And very friendly when helping you.

June 4, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

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Rated 5 out of 5 stars

Ed was very polite and understanding…

Ed was very polite and understanding during the home call and the loan was processed super fast 5 star rating

June 4, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Very helpful

Very helpful, quick

May 23, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

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Rated 5 out of 5 stars

Fantastic really helpful

Fantastic really helpful, Edwin amazing communication via email, as couldn’t get to phone as in work. Very helpful indeed thankyou

May 23, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Very good service

I cannot praise the staff at Cambrian enough. They have been extremely helpful and easy to talk to with regards to my loan application.
Thank you.

May 22, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Very helpful friendly staff

Very helpful friendly staff.
Quick service.

May 21, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Amazing service

Amazing service . Simple , thorough and effective . The most important thing for me is trust and privacy all of which Cambrian Credit union score 5 stars 🌟. BIG thank you to Louise for her professionalism and promotion responses to all my emails .

May 20, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

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Rated 5 out of 5 stars

Excellent Ethical Banking

Friendly and personal service, fast and efficient.
Would definitely recommend using the Credit Union instead of your high street bank

May 17, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 1 out of 5 stars

No help at all both me and me wife…

No help at all both me and me wife applied and no joy as needed money to buy car but declined us due to affordability which is strange as car finance passed no problem after the time it takes to apply and all hassle I wouldn’t bother again you get left waiting for them to say no very disappointing

May 13, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Hi Darren,

Thank you for your recent review.

We assess loans on ability and willingness to repay and as we are regulated by the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA), we must ensure that we complete several checks when we assess a loan therefore, although anyone can apply for a loan, not everyone is guaranteed a loan.

I am afraid we cannot comment on individual cases online but if you are unhappy about the decision made, please contact our office direct on 0333 2000 601, email info@cambriancu.com or find one of our branches at https://www.cambriancu.com/contact-us and they can discuss your application with you.

Regards
Cambrian Savings & Loans team

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Rated 5 out of 5 stars

Loan application

Applying was quick and easy, communications were great during the application.
Funds transferred in the same day.
Thanks to all.

April 25, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Absolutely brilliant team of people…

Absolutely brilliant team of people here always happy to help id recommend this team to anyone

April 25, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

10 stars

Polite, respectful, explained everything,fast process would give more stars if possible x

April 24, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Very helpful

April 18, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

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Rated 5 out of 5 stars

The correspondence was brilliant

The correspondence was brilliant
The service was fast

April 18, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Louise was a great help

Louise was a great help and very patient ! Excellent service , Thankyou !

April 18, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Ed was a great help

Ed was a great help. Fast and efficient

April 17, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

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