The mask did help with my hayfever last weekend. However, it doesn’t fit as well as I had hoped. The ear loops are quite long and it doesn’t fit over the nose as well as I expected.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wear hearing aids and I wear glasses so there's no room for the ear loops. I used the extension head band but it didn't hold the mask as tight as I would have liked. It did the job but I was not nee... See more
Very pleased I suffer with chest problems. This is the only mask I have been able to use. That I can use with wearing glasses, as all others are useless for people who wear glasses.
As a long COVID sufferer getting that virus or indeed any other is a no-go for me. I put my trust in the Cambridge Mask Company’s products. These face masks will never let you down. I recently spent s... See more
Company replied
Company details
Written by the company
Cambridge Mask™ is a fashion friendly pollution solution developed using military grade technology. The range of fun and friendly patterns come in sizes and styles to suit the whole family. The PRO masks last for 3-6 months, making them a highly cost effective longer-term solution. The BASIC masks perfectly fit for the warm environment.
Contact info
Unit 179, 23 King Street, CB1 1AH, Cambridge, United Kingdom
- +44 (0) 1223 968 898
- info@cambridgemask.com
- cambridgemask.com
4.0
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly and helpful customer…
Very friendly and helpful customer service. The masks are terrific and have proven to be a real benefit with my health conditions. So happy i’ve found this company!
July 28, 2026
Reply from Cambridge Mask Co.
Hi Carly,
We’re absolutely delighted to hear that you’ve had such a positive experience with our customer service and that you’re happy with your masks.
It’s especially lovely to know that you’ve found Cambridge Mask and that our masks have been a real benefit for you. Your kind words mean a great deal to our team, and we’re so grateful for your support.
Warm regards,
The Cambridge Mask Team
Advertisement
I ordered 2 masks and they both came in…
I ordered 2 masks and they both came in with issues. The little cords to draw up slack at the bottom of the mask were deteriorated. The company sent two replacements and they also are defective. The company just asked to send more replacements and I just requested a refund. Buyer Beware!
August 14, 2026
Unprompted review
Reply from Cambridge Mask Co.
Dear Ed,
Thank you for taking the time to share your review.
We’re sorry for the experience you’ve had with your masks and the replacement masks.
Your satisfaction is very important to us, and we’re sorry we weren’t able to resolve this in the way you had hoped. As requested, we have now processed a full refund to your original payment method.
We genuinely appreciate your feedback and will ensure your concerns are shared with our team so we can continue working to improve the quality and reliability of our products.
Best regards,
Cambridge Mask Co Team.
Poor quality
I tecieved a replacement mask as the first one was defective and the second one the elastic for the face adjustment came apart as it was all in pieces due to old and deterioration. Can not recommend this company.
July 27, 2026
Unprompted review
Reply from Cambridge Mask Co.
Dear Kathleen,
We’re very sorry again for the issues you’ve experienced with your masks. We completely understand your concerns, especially after receiving a replacement that developed a similar problem.
A member of our team has replied to your email with alternative replacement options from a different production batch, specifically to help avoid the same issue happening again. We’re currently waiting for your confirmation on which option you’d prefer.
Please check your inbox and reply to our email when you have a moment. We’ll be happy to arrange your preferred replacement and work with you to get this resolved.
Best regards,
Cambridge Mask Co Team
I use Cambridge Masks frequently as…
I use Cambridge Masks frequently as find them high Quality and the service brilliant.
August 3, 2026
Reply from Cambridge Mask Co.
Hi Judith,
Thank you so much for your lovely review.
We’re really pleased to hear that you continue to enjoy the quality of our masks and have had such a positive experience with our service. Knowing that you regularly choose Cambridge Mask means a lot to us.
Thank you for your continued support. We appreciate it.
Best regards,
The Cambridge Mask Team
Very good customer service
Very good customer service. The quality of the mask is great as well as the packaging. Like how it comes with an additional strap.
July 31, 2026
Reply from Cambridge Mask Co.
Hi Zarina,
Thank you for your wonderful review.
We’re so pleased to hear that you’re enjoying the quality of your mask and packaging, and that our customer service has been helpful. It’s great to know the extra strap is a useful addition too!
We appreciate you choosing Cambridge Mask and taking the time to share your experience.
Warm regards,
The Cambridge Mask Team
Advertisement
Reply from Cambridge Mask Co.
Dear Monika,
Thank you for taking the time to share your review.
We’d like to clarify that our BOGOF Summer Sale is an automatic promotion, meaning customers need to add 2 or more eligible masks to their cart for the discount to apply automatically at checkout.
We’ve also reached out to you by email to discuss your order and the matter further. We hope to get this clarified and resolved for you soon.
Best regards,
Cambridge Mask Co Team
Terrible shipping time for an “express”…
Terrible shipping time (21 days) for an “express” shipping option, and this was the most expensive shipping fee (AED 104) I’ve ever paid, for a package that doesn’t even weigh 100 grams.
July 28, 2026
Reply from Cambridge Mask Co.
Dear Saif,
Thank you for taking the time to share your feedback. We're sorry your order has taken longer than expected to arrive.
We've investigated your shipment with our team and expect it to arrive next week. As discussed with you via email, if it hasn't been delivered by August 12th, we'll refund your shipping fee.
We sincerely apologise for the delay and appreciate your patience while we continue to monitor your shipment.
Kind regards,
Cambridge Mask Co Team
Comfortable mask, fitted well.
I used the mask for the first time yesterday whilst playing Petanque as it is so dry and dusty at the moment . The mask is comfortable, fits the face well (L) and I could breath normally and felt safe I wasn't breathing in gritty dust. Worth the money and arrived within a week.
July 28, 2026
Advertisement
These are quality masks
These are quality masks l will be buying more. Normally l buy xxl masks, l purchased xl and they cover my face perfectly. The ear straps are a little long but is fine as l will use the headstrap. First ever comfortable musk l have found. I wear daily at work. It took 20 days to arrive to Australia.
July 2, 2026
Cambridge Masks are the gold standard…
Cambridge Masks are the gold standard of vented masks - both these and their non-vented ones have protected both us and our immuno-compromised family members for many years now.
July 2, 2026
Every order I placed has arrived and…
Every order I placed has arrived and was the exact thing I ordered. The quality of the masks is excellent and they really help with the pollution when out and about in town.
July 1, 2026
Very expensive delivery cost for a very…
Very expensive delivery cost for a very light product. Also, I dont know why when we increase from 4 mask to 5, we have to pay over 20 dollars more!
July 2, 2026
Reply from Cambridge Mask Co.
Hi Shirin,
Thank you for taking the time to share your feedback, and we're sorry for the confusion regarding your shipping information.
We've since confirmed by email that your order was dispatched via express shipping, with an estimated delivery time of 14–21 working days (subject to customs), and we've provided your tracking details.
Our shipping costs are calculated based on the destination, shipping method, and parcel size/weight, which is why the cost can increase when additional items are added.
We appreciate your feedback and hope your order reaches you very soon. If you have any further questions, we're always happy to help.
Best regards,
Cambridge Mask Co Team
Advertisement
Excellent service and quality products.
July 2, 2026
Very happy customer
I'm an adult (some would disagree,lol),approx 8 1/2 stone and the small was a perfect fit. I feel my head is on the small size as always find it difficult finding an adult size hat to fit.
Great quality.
July 3, 2026
I paid 40 € for mask and delivery,and…
I paid 40 € for mask and delivery,and had to pay 16€ more for Nederland Customs, waiting for 2 week and still not here
June 24, 2026
Reply from Cambridge Mask Co.
Dear Mihail,
Thank you for taking the time to leave your review. We're very sorry to hear about your experience and understand how frustrating it is to encounter unexpected customs charges and a longer delivery time than what you might have anticipated.
We've contacted you directly via email with an update on your shipment, explained the current delivery status, and provided more information regarding the customs fees. As a gesture of goodwill, we've also offered a contribution towards these charges.
Please do check your inbox (and your spam/junk folder if necessary), as we'd really like the opportunity to resolve this for you and ensure your order reaches you as soon as possible.
Kind regards,
Cambridge Mask Co Team
Advertisement
I was reccomended by AI
I was reccomended by AI, my friendly computer, service was quick, came on time , mask is good,but it does make you sweat inside the mask.
June 1, 2026
Good quality masks
Good quality masks. They work well.
They even block out the choking ott aftershave that people seem to 'bathe' in. Haha
June 1, 2026
You’ve sent us 2 out of 4 masks which…
You’ve sent us 2 out of 4 masks which were expired (expiry date jun 2025)
May 26, 2026
Reply from Cambridge Mask Co.
Dear Dennis,
Thank you for taking the time to share your review. We're pleased to hear that our email explanation was helpful and clarified the information regarding the date shown on your masks.
If you have any further questions or need any additional assistance, please don't hesitate to get in touch—we're always happy to help.
Kind regards,
Cambridge Mask Co Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.