Easy to use website, product received within week of order. Used size guide which gave me Medium, front mask fits fine but ear loops little too big so occasionally slips.. Have noticed improvemen... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have always found Cambridge masks to be very good and prompt service. However I find that people, including a family member, find it harder to get XL masks. If they are lucky enough to get one then... See more
Company replied
The company, price, shipping, etc. are all great but the masks are terrible. They're too large for the indicated sizes and VERY hard to breathe in. The inhalation resistance is far too high to be us... See more
Company replied
The mask did help with my hayfever last weekend. However, it doesn’t fit as well as I had hoped. The ear loops are quite long and it doesn’t fit over the nose as well as I expected.
Company details
Written by the company
Cambridge Mask™ is a fashion friendly pollution solution developed using military grade technology. The range of fun and friendly patterns come in sizes and styles to suit the whole family. The PRO masks last for 3-6 months, making them a highly cost effective longer-term solution. The BASIC masks perfectly fit for the warm environment.
Contact info
Unit 179, 23 King Street, CB1 1AH, Cambridge, United Kingdom
- +44 (0) 1223 968 898
- info@cambridgemask.com
- cambridgemask.com
4.3
Excellent
4K reviews
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful and comfortable
I love the variety of colourful and plain ,designs and the comfort of these masks. The downside is that the stick-on nose piece doesn't stay on past the first day of wearing it, and after a while the internal wire can get uncomfortable. But these are still my go-to masks.
April 2, 2025
Unprompted review
Reply from Cambridge Mask Co.
Hi Emma,
Thank you for sharing your feedback!
We’re delighted you love our range of designs and find the masks comfortable. We’re sorry to hear about your experience with the stick-on nose piece and internal wire — your comments are very helpful, and we’ll be sure to pass them along to our product team for review.
We truly appreciate your continued trust in us as your go-to masks.
Kind regards,
The Cambridge Mask Co Team
Advertisement
Great mask
Been super happy using the Cambridge mask and recommend to everyone. Managed to not catch a cold this winter because of it.
February 6, 2025
Unprompted review
Reply from Cambridge Mask Co.
Hi YK,
We’re glad to hear you’ve been happy with your Cambridge Mask — and even more thrilled it helped you stay cold-free this winter.
Thank you for recommending us to others; it means the world to our team. Stay healthy and breathe clean.
Best regards,
Cambridge Mask Co. team
I'm just joining the giveaway from the…
I'm just joining the giveaway from the link?
April 2, 2025
Unprompted review
belgrade friend in need
Great mask, very suitable for Belgrade last 4 years:)
April 2, 2025
Unprompted review
Reply from Cambridge Mask Co.
Hi Natasa,
Thank you so much for your 5-star review. We’re delighted to hear your mask has been a reliable companion in Belgrade over the last four years.
We appreciate your support and trust in our products.
Kind regards,
Cambridge Mask Co. team
These masks give me confidence when I…
These masks give me confidence when I need to wear a mask. I wish the nose padding was built into the mask rather than being adhesive. The ear loops could also do with being a bit thinner. Generally though they are good quality, and well worth buying when there is a deal on.
April 2, 2025
Unprompted review
Reply from Cambridge Mask Co.
Hi Laura,
Thank you for taking the time to share your feedback and for your kind words about our masks. We’re glad to hear they give you confidence when you need them most.
We appreciate your suggestions regarding the nose padding and ear loops — we’ll pass these on to our product development team as we’re always looking for ways to improve.
Thank you again for your support, and we’re pleased to know you’ve found our masks to be of good quality and great value during our deals.
Kind regards,
Cambridge Mask Co. team
Advertisement
Reply from Cambridge Mask Co.
Hi Lydia,
Thank you for your wonderful 5-star review.
We’re glad to hear you’re happy with our materials and service. Your support means a lot to us.
Best regards,
Cambridge Mask Co. team
Great masks Easy to use and feel safe
April 2, 2025
Unprompted review
Reply from Cambridge Mask Co.
Hi Maria,
Thank you for your review.
We’re delighted to hear you find our masks easy to use and that they help you feel safe. Your support means a great deal to us.
Kind regards,
Cambridge Mask Co. team
Shambles and sneaky 20% discount trick
Went to buy 3 masks, thought I would take up 20% offer so gave my details, read T&Cs to ensure discount code could be applied on sale items.
Got to check out and surprise surprise, code not valid on face masks on sale!!! To add insult to injury they charge £5 for delivery!!! £5 for three light weight masks, joke.
Now they have my personal details, I get no discount and I'm.left writing this post at 12.33am midnight!
I cancelled cart, went to another site and bought similar for 1/3 of price and no P&P fee!!!
Shocking and greedy company.
January 10, 2025
Unprompted review
Reply from Cambridge Mask Co.
Hi Aliur Rahman,
Thank you for your feedback.
We are sorry to read you were upset by our pricing. While our terms and conditions do state that promotions cannot be combined with sale items, we regret any confusion or inconvenience this caused.
Our £5 shipping fee ensures secure and reliable delivery and covers the staff time for pick and pack, storage costs, packaging materials and postage fee. If you spend £30 or more, delivery is free within the UK.
We attempted to reach out via Trustpilot but were unable to connect with you. If there’s anything we can do to resolve this, or if you would prefer for us to delete your personal details from our database, please contact us directly at info@cambridgemask.com and we'll make sure to action your request within 24 hours.
Best regards,
Cambridge Mask Co.
It saves you very well from dust
I use it for work in dusty warehouse and it works well. Keep in mind that in order to maintain its filtering qualities you have to wash it by hand in WARM not HOT water and massage it gently in baking soda .
June 14, 2024
Reply from Cambridge Mask Co.
Hi Wojciech,
Thank you for the review and for sharing your experience using our mask in a dusty warehouse. We’re glad to hear it’s working well for you.
We also appreciate you highlighting the proper washing method — that’s a great reminder to help maintain the mask’s filtration quality.
Kind regards,
Cambridge Mask Co. team
Advertisement
BETTER THAN THE OTHER COMPANIES’ Masks
Great so far , but I ordered the wrong size.🙃
(I tried several masks from various companies, because I am sensitive to airborne toxins,)
And , I found out that CAMBRIDGE MASKS are the BEST !!! 💯
Better than all the other companies’ masks !!! And Better Looking !!!
😷
I am going to use the size chart and measure my face and reorder more !!!
And , Recommend them to my family and friends !!!
October 1, 2024
Unprompted review
Reply from Cambridge Mask Co.
Hi Patricia,
Thank you so much for your amazing 5-star review! We’re thrilled to hear that Cambridge Masks have worked best for you and that you love the look as well.
We’re glad you’ll be using the size chart to get the perfect fit next time, and we truly appreciate your plans to recommend us to your family and friends — that means a lot to us.
Best wishes,
Cambridge Mask Co. team
Cambridge Mask Co. Best value for money and safest design.
At the beginning of lockdown I did a lot of research into the safest and most affordable facemask. I came across the Cambridge Mask Co. After reading about their filtration design I was sold. I have medical conditions that could put me in danger if I were to catch COVID. To this date I have not contracted COVID despite being in an environment where I was definitely exposed to it. My kid caught it and being a single mum I obviously was in direct contact with the virus. I wore my mask at all times in the house and maintained a strict hygiene protocol to avoid spreading the virus on surfaces etc. Everyone I know has contracted COVID at some point even up to a month ago. I just wear my mask and make sure I wash my hands and change my clothes as soon as I get in from being out. I am almost certain that by wearing the mask I have avoided catching all viruses common and exotic. It’s true that my immune system is probably needing to be retrained but for the time being I’m playing it safe so I will continue to buy these masks for myself and my kid and we will continue to wear them everywhere in public. The prices of these masks are relatively inexpensive considering what they do and the quality is top notch. Customer services are also extremely helpful and pleasant and always willing to help. What more could you ask for?
July 25, 2024
Unprompted review
Reply from Cambridge Mask Co.
Hi MsPacman,
Thank you so much for your incredible 5-star review and for sharing your story with us.
We’re truly glad to hear that our masks have helped you feel protected, especially given your medical concerns and the challenging situations you’ve described.
It’s wonderful to know our design, quality, and customer service have met your expectations — and that you trust us to keep both you and your child safe. Your loyalty and kind words mean the world to us.
Kind regards,
Cambridge Mask Co. team
A Mask For Everyone In The Family
My family of 6 (2, 13, 15, 17 and mom and dad) have been using Cambridge Pro’s since 2020 - the breathability and 95%+ protection from pathogens to bad air quality have been something that gives me peace, especially in ballet and gym environments.
They are comfortable and one of the only masks that fit our petite 2 year old.
November 2, 2024
Unprompted review
Reply from Cambridge Mask Co.
Hi Airielle,
Thank you for your wonderful review and for trusting Cambridge Masks to protect your whole family since 2020. We’re so glad to hear they provide comfort, breathability, and peace of mind — especially in active environments like ballet and the gym.
It’s great to know our masks work well for everyone, even your petite 2-year-old. Your support means so much to us.
Kind regards,
Cambridge Mask Co. team
Better than the best
I've been using Cambridge masks since the beginning of covid and I cannot speak highly enough of their sizing comfort their ability to avoid fogging because of the mask and my ability to match masks to my wardrobe. If you have found it difficult to find masks that work just right for you I highly recommend checking out Cambridge masks
October 31, 2024
Unprompted review
Reply from Cambridge Mask Co.
Hi Charlie,
Thank you for your fantastic review and for being with us since the beginning of COVID. We’re so pleased to hear you’ve found the right fit, comfort, and style in our masks — and that they help you avoid the dreaded fogging.
It’s wonderful to know you can match them to your wardrobe and that you’d recommend us to others. Your support means a great deal to us.
Best wishes,
Cambridge Mask Co. team
Advertisement
Fabulous design for a perfect fit
Fabulous design for a perfect fit! Long lasting and durable. I wear mine for the many medical appointments, and I feel safe. I recommend these to my friends.
November 3, 2023
Unprompted review
Reply from Cambridge Mask Co.
Hi Jenny,
Thank you for your lovely review.
We’re delighted to hear you find the design a perfect fit and that our masks help you feel safe during your medical appointments.
It means a lot to know you find them long-lasting and durable, and that you recommend them to your friends. We appreciate your support.
Kind regards,
Cambridge Mask Co. team
Been using Cambridge Masks for 3 years and they DO work!
I've been using Cambridge Masks for about three years now. I am the sole carer of an extremely vulnerable person, so I keep myself safe when I'm out and about by wearing my trusty mask in order to protect them. My Cambridge Mask helps me to feel fairly confident that I'm germ-free when I enter their home. In fact, I have managed to avoid all colds and covid during that time, so not only have I stayed healthy but the person I care for has too. And it's all thanks to my Cambridge Mask!
There are always lots of designs to choose from, and very often there are special offers. But the important thing is they really do work, and for that reason they are well worth the money.
November 1, 2024
Unprompted review
Reply from Cambridge Mask Co.
Hi Jackie,
Thank you for your heartfelt review and for trusting Cambridge Masks over the past three years.
We’re glad to hear they’ve helped you protect both yourself and the person you care for — it’s wonderful to know you’ve avoided colds and COVID during that time.
We’re delighted you enjoy the variety of designs and our special offers, but most of all, we’re grateful that our masks give you confidence and peace of mind. Your support truly means the world to us.
Kind regards,
Cambridge Mask Co. team
I love Cambridge masks
I love Cambridge masks. Bought 3 (so far), and religiously wear them. I'm chronically ill, "vulnerable group" for pandemic, and don't go out much because of pots and fatigue, but when I do need to be among people or have guests - I love having good quality and proper size and fit (I have small face) option to be protected.
I was also using masks for late night walks on empty streets when the air is polluted during winter, it makes such a difference!
Customer service was also great, I'm not from UK and I had some questions about importing things that could be considered medical, and because of holidays and delays in communication-new, better discounts were going on, and when asked, they were kind to adjust it, so I got latest offer.
Custom fees and taxes were costing too much, unfortunately, and that's the only reason I didn't buy more so far.
One thing I would like different, is that they offer more summer looking, light colors/patterns with white border.
December 31, 2023
Unprompted review
Reply from Cambridge Mask Co.
Hi Acke,
Thank you so much for your wonderful 5-star review and for sharing your experience with our masks.
We’re pleased to hear they’ve provided the protection, fit, and comfort you need — whether for being around people, hosting guests, or even enjoying winter walks in polluted air.
It’s great to know our customer service team could assist you with your questions and ensure you received the best available offer. We truly appreciate your feedback about lighter, summer-style designs with white borders, and we’ll pass this along to our product team for consideration.
Your support means a great deal to us, and we hope to continue keeping you protected whenever you need us.
Kind regards,
Cambridge Mask Co. team
I love these masks
I love these masks, they are so comfortable and have kept me cold and flu free even after many trips on crowded public transport - and they look great too!
October 31, 2024
Unprompted review
Reply from Cambridge Mask Co.
Hi Busy Bee,
Thank you for your lovely review.
We’re glad to hear our masks have kept you cold and flu free, even during busy trips on public transport — and that you find them comfortable and stylish too.
Your support means a lot to us.
Best wishes,
Cambridge Mask Co. team
Advertisement
Great masks!
I've loved every mask I've gotten from CMco. I get compliments on the designs, and I love the level of filtering!
June 23, 2024
Unprompted review
Reply from Cambridge Mask Co.
Hi there,
Thank you for your wonderful review.
We’re delighted to hear you’ve loved every mask you’ve received from us and that you’re getting compliments on the designs. It’s great to know you appreciate the high level of filtration, too.
Kind regards,
Cambridge Mask Co. team
I recommend them to everyone
I have been using these masks for about six years. First to keep out pollen, then wildfire smoke and the when masks became mandatory during the pandemic. They work well, make it possible for me to function with allergies and asthma, are reusable, clean up well and have beautiful designs. I have gotten compliments on my masks for years. I highly recommend them to others, especially those with asthma and allergies.
October 31, 2024
Unprompted review
Reply from Cambridge Mask Co.
Hi there,
Thank you for your kind words and for being such a loyal supporter over the past six years.
We’re pleased our masks have helped you manage pollen, wildfire smoke, and daily protection during the pandemic, while also adding a touch of style.
It means a lot to hear they’ve made a real difference for your allergies and asthma, and that you recommend them to others.
Kind regards,
Cambridge Mask Co. team
Cambridge Masks have been an absolute lifesaver
Cambridge Masks have been an absolute lifesaver for our family ever since COVID-19 entered our lives, especially with our twins being immunocompromised. From the moment we ordered and tried them on in 2020, we noticed how well they fit and how comfortable they are while providing that extra layer of security we need. The masks fit snugly without being uncomfortable, making them perfect for everyday use. They’re designed to filter out not only pollutants but also viruses and bacteria, which is a huge relief as we navigate public spaces and crowded areas. The fact that Cambridge Masks are reusable is an added bonus, offering both sustainability and cost-effectiveness. Overall, Cambridge Masks have truly given us peace of mind, knowing that our twins are protected and safer as they go about their day in class. This added sense of security is something every parent can appreciate, especially in challenging times like cold and flu season or upticks in COVID. We highly recommend Cambridge masks and have re-ordered new colors and stylish prints many times.
October 30, 2024
Unprompted review
Reply from Cambridge Mask Co.
Hi Peter,
Thank you so much for sharing your experience and for trusting Cambridge Mask Co. to help protect your family, especially your twins.
We’re truly honoured to know our masks have provided comfort, peace of mind, and reliable protection over the years. Hearing that they’ve been a “lifesaver” for you means the world to us.
We’re glad you’ve found them comfortable, effective, and sustainable, and it’s wonderful to know you enjoy our range of colors and prints too.
Wishing you and your family continued health and safety,
Cambridge Mask Co. team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.