Cambridge Spectacle Co. Reviews 34

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had a walk-in, free eye test with no wait. Ahmed the optometrist was friendly, professional, and carried out a thorough yet efficient exam. The dispensing optician was also fantastic, very welcoming... See more

Rated 5 out of 5 stars

What a great experience! Ahmed was very skilled and friendly during my eye test, calming any concerns and listened to everything I said. Sam was incredible - helping me pick my glasses, going... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing service , quick free eye tests with the most helpful Dr Ahmed, he is so thorough. Then in choosing the glasses it’s all laid out really spaciously and is user friendly, the whole... See more

Company replied

Rated 5 out of 5 stars

After looking around several opticians my teenage daughter finally found a pair of lovely trendy glasses here for a good price. The customer service was excellent. The glasses arrived on time despite... See more

Company replied

Company details

  1. Optician

Written by the company

Eyecare expertise meets style. Cambridge Spectacle Co offers vision tests and beautifully crafted eyewear at an affordable price point. Founded in 2021 by an Optician, the company has grown its online and offline presence to open stores across the UK. The company believes in providing unrivalled experiences through excellent customer interactions backed up by staff an professionals with optometric knowledge and focusses on aftercare by offering fitting of spectacles in stores. Customers are offered 30-day guarantees and hassle free returns. Free eye tests are available during promotions and examination are conducted using professionally registered GOC optometrists only. The company also commits profits to eye research adding a level of sustainability to purchases.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

34 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

The room was modern

The room was modern, clean, ladies where delightful , very professional.
Nothing was to much trouble, answered all my questions, put me at ease, even coffee was offered which I thought was a lovely touch.

August 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great Walk-In Experience – Highly Recommend!

I had a walk-in, free eye test with no wait. Ahmed the optometrist was friendly, professional, and carried out a thorough yet efficient exam. The dispensing optician was also fantastic, very welcoming, helped me choose the right frames, and sorted out the lenses based on my prescription. A smooth and pleasant experience from start to finish. Highly recommend!

July 27, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great service luxury ambiences with…

Great service and luxury ambiences with choice of designer style glasses without the designer price tag

February 14, 2025
Unprompted review
Cambridge Spectacle Co. logo

Reply from Cambridge Spectacle Co.

Hi Paul, thank you for leaving us such a lovely review. We're so glad you were happy with the service! Have a lovely weekend :)

Rated 5 out of 5 stars

First class service!

First class service, excellent choice of frames and good quality. Laura made choosing new frames super easy and fuss free!

February 4, 2025
Unprompted review
Cambridge Spectacle Co. logo

Reply from Cambridge Spectacle Co.

Hi Jane. Thank you very much for your kind words, we are amazed to know you had a great experience!

Rated 5 out of 5 stars

Kind and helpful staff ... amazing experience

I have visited the Cambridge Spectacle Co. shop in Cheltenham.

The staff working that store are very kind and extremely helpful.

I have decided to order two pairs of glasses, both with the anti blue-light coating. The order was ready for me to pick up within couple of days. Unfortunately, the coating applied was just too distracting to me (mainly due to geometry of the lens & how strong my glasses are). The shop has decided to replace my lenses with one that had no anti-blue coating, free of charge, when approached. I think that with other shops, you would have to pay extra to order new set of lenses, with I have found astonishing!

Overall: 100% recommend!

September 7, 2024
Unprompted review
Cambridge Spectacle Co. logo

Reply from Cambridge Spectacle Co.

Hey Szymon. Thank you very much for your kind review, we are pleased to know you had such a great experience! Please feel free to pop in to our store, should you need any assistance with your glasses :-)

Rated 5 out of 5 stars

Excellent experience!

I visited this store for the first time recently for a new pair of glasses and I had an excellent experience! Laura was really friendly and helpful in guiding me through the different options until I found the perfect fit for me! I will definitely come back and would certainly recommend Laura to anyone who is looking for professional advice.

December 13, 2024
Unprompted review
Cambridge Spectacle Co. logo

Reply from Cambridge Spectacle Co.

Hi Claudia, thanks for taking the time to leave such a kind review - it's greatly appreciated! We're so pleased you were happy with our service, it was our pleasure to look after you. Pop in anytime :)

Advertisement
Rated 5 out of 5 stars

Highly recommended

Fantastic staff, great service, and awesome looking store (plus their glasses are pretty great too).

Wouldn’t hesitate in recommending them to everyone!!

November 18, 2024
Unprompted review
Cambridge Spectacle Co. logo

Reply from Cambridge Spectacle Co.

Hi Jon! Thank you very much for your warm review! We hope to see you again soon!

Rated 5 out of 5 stars

What a lovely company to deal with

What a lovely company to deal with. The staff were so helpful to me and I had the full works eye test. A huge selection of lovely glasses to try on and I came out with 2 pairs and a full eye test for £250. Thank you

Linda. Cheltenham.

November 9, 2024
Unprompted review
Cambridge Spectacle Co. logo

Reply from Cambridge Spectacle Co.

Hi Linda, thank you for such a lovely review. We're so happy you are pleased with our service, it was a pleasure helping you pick your new glasses. Any problems, you know where we are! :)

Rated 5 out of 5 stars

Best opticians in town

Excellent service, really nice people. Highly recommend over other high street opticians.

November 12, 2024
Unprompted review
Cambridge Spectacle Co. logo

Reply from Cambridge Spectacle Co.

Hi Andrew, thanks for taking the time to leave such a warm review. We're so pleased you had a great experience with us! Please pop in if you need us for anything :)

Rated 5 out of 5 stars

Great, warm and friendly service

Popped into today and was greeted with warm smiles and wonderful service. Thank you to all of the team!

November 6, 2024
Unprompted review
Cambridge Spectacle Co. logo

Reply from Cambridge Spectacle Co.

Hi Chloe, thanks for leaving such a lovely review! We'd love to see you soon.

Advertisement
Rated 5 out of 5 stars

Great friendly service

Great friendly service. The staff couldn’t be more helpful. Great quality glasses that feel way more expensive than they cost!

October 21, 2024
Unprompted review
Cambridge Spectacle Co. logo

Reply from Cambridge Spectacle Co.

Hi Jonathan, thank you so much for this kind review! We're so glad you love your new glasses! Please do pop in should you need us.

Rated 5 out of 5 stars

Seamless and the staff were brilliant…

Seamless and the staff were brilliant with me as I’m a reluctant customer!

October 18, 2024
Unprompted review
Cambridge Spectacle Co. logo

Reply from Cambridge Spectacle Co.

Hey Brett! Thank you very much for your kind review! Please feel free to pop into our store at any time if you need any assistance with your new glasses!

Rated 5 out of 5 stars

Fantastic and friendly service all round!

The sight test was thorough, with each step explained. I was given information I’d never been given before and found the experience to be very useful. The test was also entirely free and I didn’t feel ‘sold to’ afterwards. There is a great selection of modern, fashionable frames to choose from - but not so many that you get choice paralysis! My glasses were reasonably priced, ready in 6 days and I was offered several payment options including the ability to pay in two instalments that worked for me. I couldn’t be happier and have recommended them to several friends already.

October 13, 2024
Unprompted review
Cambridge Spectacle Co. logo

Reply from Cambridge Spectacle Co.

Hi Bob! Thank you for taking the time to write such a lovely review. We're so happy you had a great experience with us and loved your glasses. Please pop into the store if you need anything from us! :)

Rated 5 out of 5 stars

Brilliant

Brilliant. Amazing customer service. I will definitely recommend to others. Made the process for getting new contact lenses and glasses super easy and efficient. Thank you ever so much.

October 19, 2024
Unprompted review
Cambridge Spectacle Co. logo

Reply from Cambridge Spectacle Co.

Hi Mandie, thank you for your warm review. It was a pleasure helping you find glasses and sorting the lenses for you. Thanks again! :)

Advertisement
Rated 5 out of 5 stars

Sam was great!

Sam was very attentive and knowledgeable! Helped me get exactly what I wanted and LOVE my new glasses, thankyou!

June 20, 2024
Unprompted review
Cambridge Spectacle Co. logo

Reply from Cambridge Spectacle Co.

Hi! We're so glad to hear you love your glasses and will be passing on your kind feedback to Sam. Thanks for choosing us! :)

Rated 5 out of 5 stars

What a great experience

What a great experience! Ahmed was very skilled and friendly during my eye test, calming any concerns and listened to everything I said.

Sam was incredible - helping me pick my glasses, going through lots of options both patiently and enthusiastically, making sure I felt confidence in the frames I chose. I ended up getting two pairs and I love them!

Such a great experience, I’ll be back!

Thank you to the team.

October 21, 2024
Unprompted review
Cambridge Spectacle Co. logo

Reply from Cambridge Spectacle Co.

Hey Anna, thank you for such a kind, warm review! The frames looked incredible on you, so we are so pleased you are happy with them. We'll pass on your lovely feedback to both Ahmed and Sam. Thanks again for choosing us, and hopefully we'll see you soon!

Rated 5 out of 5 stars

Excellent Customer Service

The shop was really easy to navigate and to find what I was looking for. Excellent customer service and genuinely a lovely experience as a customer. I would definitely go back!!

October 15, 2024
Unprompted review
Cambridge Spectacle Co. logo

Reply from Cambridge Spectacle Co.

Hey Sophia, we're so happy you had a great experience in the store and we loved meeting you! Should you need us for anything, please get in contact :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look