Replacement bay window in an old farmhouse. Communication was good. Measurements spot on, especially as the walls they were inserting the window into were - not plumb straight. Staff and fit... See more
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Review summary
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What people talk about most
Reviews shaping this summary
After a prompt response to our enquiry the team from Holsworthy came out and measured throughly. Sam, Dan & Dave came to replace the conservatory roof glass, door and numerous window panes. In some... See more
Company replied
Really impressed with the service from Camel glass. Andrew was great during the survey — nothing was too much trouble, and he made sure everything was just right from the start. The two fitters were f... See more
Company replied
From making initial contact with Camel Glass Steve arranged to visit. He really helped in guiding me through the different options of doors. I initially wanted a bi-fold door, but in the end decided a... See more
Company replied
Company details
- Window Installation Service
- Aluminum Window Manufacturer
- Door Manufacturer
- Door Supplier
- Glass and Mirror Shop
Written by the company
Camel Glass & Joinery is a premier provider of bespoke glass and joinery solutions, serving customers across Cornwall and Devon. With over 40 years of industry experience, we specialize in creating custom glass installations, high-quality joinery, and innovative architectural glazing for both residential and commercial projects. Our team of skilled craftsmen and dedicated professionals ensures that every project is completed to the highest standards of quality and precision. At Camel Glass, we pride ourselves on our commitment to customer satisfaction. From initial consultation to final installation, we work closely with our clients to understand their unique needs and deliver solutions that exceed expectations. Our wide range of services includes the design and installation of windows, doors, conservatories, glass balustrades, splashbacks, and more. Choose Camel Glass & Joinery for exceptional craftsmanship, personalized service, and stunning results that transform your spaces. Visit us at Camel Glass today to learn more.
Contact info
Trenant Industrial Estate, Wadebridge, Cornwall, PL27 6HB, wadebridge, United Kingdom
- 01208814581
- mroy@camelglass.co.uk
- camelglass.co.uk
4.8
Excellent
176 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic company
Smooth process from ordering , measuring and then fitting. The company kept me informed all the way through, clear pricing and easy process. The fitters Jimmy and Glen did an amazing job on the day fitting all new double glazed units into our wooden windows. They did a great job and a thorough clean afterwards too which was very nice and much appreciated. I'm having some more units done and I hope Jimmy and Glen come out again. Thank you.
August 1, 2025
Unprompted review
Reply from Camel Glass & Joinery Ltd
Hi Judy,
Thank you so much for your lovely review! We're delighted to hear that the process was smooth from start to finish and that you felt well-informed throughout. We'll be sure to pass your kind words on to Jimmy and Glen — they’ll be thrilled to hear how much you appreciated their work and attention to detail. We look forward to helping with the next phase of your project and will do our best to have Jimmy and Glen back out to you.
Thanks again for choosing Camel Glass!
Best regards,
The Camel Glass Team
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Replacing glass
Martin, mark and Chris have done a great job. Replaced all that needed to be replaced and looks great. Thanks
July 30, 2025
Unprompted review
Reply from Camel Glass & Joinery Ltd
Hi Stephen,
Thank you so much for the great review! We're delighted to hear that Martin, Mark, and Chris did a fantastic job. It's always our goal at Camel Glass to deliver top-quality service, and we're glad you're happy with the results. If you need anything in the future, don’t hesitate to get in touch.
Best regards,
The Camel Glass Team
Great Maintenance Support from Martin
Martin popped by today to look at my bifolds. No messing but very polite and friendly, he got down to business and temporarily fixed my bifolds so they are useable and safe. He has promised to get back to me with a quote to address all the issues and bring them back to full service. I could not ask for more - top man!
July 29, 2025
Unprompted review
Reply from Camel Glass & Joinery Ltd
Hi John,
Thank you for your fantastic review! We're so pleased to hear that Martin was able to help make your bifolds safe and usable during his visit. He's a real asset to the team, and we’re glad his no-fuss, professional approach made a positive impression.
We'll be in touch soon with the full quote as promised. If you need anything in the meantime, don’t hesitate to get in touch.
Excellent service
Martin attended our property and corrected two french doors. Not only was Martin polite, super friendly and knowledgable but he did everything in an hour. Would not hesitate to contact Camel again if further problems arise.
July 15, 2025
Unprompted review
Reply from Camel Glass & Joinery Ltd
Hi Lisa,
Thank you so much for your wonderful review! We're delighted to hear Martin was able to assist you so efficiently and that his friendly and knowledgeable service made such a great impression. We'll be sure to pass along your kind words to him.
It means a lot to know you'd feel confident reaching out to us again—please don't hesitate to do so if there's ever anything else we can help with.
Professional Installation
I don’t usually write reviews, but my experience with Camel far exceeded my expectations. We recently had a large slimline patio door installed, and the entire process, from start to finish, was exceptional. From the initial visit to the showroom, where they recommended options that not only enhanced the appearance of my door and the view from my property but also saved me money by simplifying the design.
This exceptional service continued throughout the installation process. The surveyor who came to take the final measurements was thorough, and the installers were fantastic. Despite the fact that access to my property was quite challenging, they made the entire process look effortless.
The installation team was clean, tidy, and even took the time to demonstrate how to use the door and provided advice on how to maintain it to keep it in top condition. I absolutely love my new door and will be recommending Camel to anyone who asks.
Thank you so much! 🙂
January 17, 2025
Unprompted review
Reply from Camel Glass & Joinery Ltd
Dear Hayley,
Thank you so much for taking the time to share such a thoughtful and detailed review—especially as someone who doesn’t usually write them! We're absolutely delighted to hear that your experience with Camel Glass exceeded expectations.
It’s fantastic to know that our showroom team could help you find the perfect solution that enhanced both your view and your budget. We're also proud of our surveyors and installation team, and your kind words about their professionalism and attention to detail truly mean a lot. We understand how important it is to get every part of the process right, especially when access can be a challenge, so we're thrilled to hear that everything went smoothly for you.
Enjoy your beautiful new slimline patio door, and thank you again for recommending us—it really does make all the difference.
Warm regards,
The Camel Glass Team
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Had great service from Camel ….
Had great service from Camel ….. new front door and surround supplied and fitted by very professional and competent fitters. They also removed old door and surround. Nothing for us to clear away. Very pleased with result. We would definitely recommend Camel Glass.
August 18, 2024
Unprompted review
Reply from Camel Glass & Joinery Ltd
Dear Mr. Williams,
Thank you for taking the time to leave such a positive review! We're so pleased to hear that you're happy with your new front door and surround, and that our fitters delivered the professional service we pride ourselves on.
It's great to know the installation was smooth and hassle-free for you, with everything cleared away and left tidy. Your recommendation means a lot to us—thank you for choosing Camel Glass!
Best regards,
The Camel Glass Team
Excellent service beautiful door…
Excellent service beautiful door installed,the workmen arrived and literally took our old front door out without causing any damage to the surrounding within about 2 hours, very friendly polite workers would highly recommend. Karen,
April 19, 2025
Unprompted review
Reply from Camel Glass & Joinery Ltd
Dear Karen,
Thank you so much for your kind words and wonderful review! We're thrilled that you're so pleased with your new front door and the service you received from our team.
It’s great to hear the installation was quick and clean, with no disruption to your home—and that our fitters made such a friendly and polite impression. Your recommendation means a lot to us!
Thank you again for choosing Camel Glass.
Warm regards,
The Camel Glass Team
A first class experience throughout
A first class experience throughout. The sales staff were helpful and knowledgeable, the product is superb and the fitters were a delight, very polite and clearly knew exactly what they were doing!
June 30, 2025
Unprompted review
Reply from Camel Glass & Joinery Ltd
Dear Steve and Jo,
Thank you so much for your fantastic 5-star review! We're absolutely delighted to hear that you had a first-class experience throughout your journey with Camel Glass. It’s great to know our sales team were helpful and knowledgeable, and that our fitters left such a positive impression—polite, professional, and skilled.
We’ll be sure to pass on your kind words to everyone involved. Feedback like yours really means a lot to the team.
Thanks again for choosing Camel Glass!
Warm regards,
The Camel Glass Team
New sliding door
From making initial contact with Camel Glass Steve arranged to visit. He really helped in guiding me through the different options of doors. I initially wanted a bi-fold door, but in the end decided a sliding door with small frames would suit better to take advantage of the view. The surveyor Darren explained the different options in how the areas around the door could be finished and the fitters were so polite, clean and tidy. I’m so happy I trusted in Steve and paid the extra for a sliding door. Really glad I chose Camel Glass and can’t recommend them enough.
June 10, 2025
Unprompted review
Reply from Camel Glass & Joinery Ltd
Thank you so much for your fantastic review! We're thrilled to hear that Steve, Darren, and the fitting team provided such a positive experience from start to finish. It's great to know the sliding door has made the most of your view and that you're happy with your choice. We really appreciate your trust in us and your kind recommendation – it means a lot to the whole Camel Glass team!
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replacement glass
Arrived on time to install replacement glass in a large picture window. Glen and James were professional and efficient . They left the area clean and tidy. Thank you
June 19, 2025
Unprompted review
Reply from Camel Glass & Joinery Ltd
Hi Angela,
Thank you for taking the time to leave us a 5-star review! We're so pleased to hear that Glen and James provided a professional and efficient service while replacing your picture window glass. It’s great to know everything was left clean and tidy too—that’s exactly the standard we aim for.
We really appreciate your feedback and look forward to helping you again in the future.
Best regards,
The Camel Glass Team
Can’t fault the experience of dealing…
Can’t fault the experience of dealing with Camel glass,Leigh and Tye who fitted our new door did a wonderful job job and were very friendly and efficient couldn’t speak highly enough.
June 19, 2025
Unprompted review
Reply from Camel Glass & Joinery Ltd
Hi Lawrence,
Thank you so much for your kind words and fantastic 5-star review! We're thrilled to hear that your experience with Camel Glass was faultless. Leigh and Tye will be especially pleased to know their friendly and efficient work made such a great impression. We really appreciate your recommendation and look forward to helping you again in the future!
Best regards,
The Camel Glass Team
Very skilful team.
Delighted to have been given an earlier installation date by Abbi.
Jimmy, Phil,& Graham were an excellent team, nothing too much trouble, polite, respectful and oh so skilful.
June 10, 2025
Unprompted review
Reply from Camel Glass & Joinery Ltd
Hi Wendy,
Thank you so much for your wonderful review! We're thrilled we could bring your installation forward — Abbi will be so pleased to hear your kind words. We're also delighted that Jimmy, Phil, and Graham made such a great impression. We'll be sure to pass on your compliments to them — they take real pride in their work, and your feedback means a lot.
Thanks again for choosing us!
We had great service from Camel Glass…
We had great service from Camel Glass from initial contact to job completion. Glen and Caine, the guys who came to install the replacement double glazed units were superb, hardworking & efficient and really nice friendly people. We are very happy that we chose Camel Glass and would definitely use them again, I highly recommend them.
June 3, 2025
Unprompted review
Reply from Camel Glass & Joinery Ltd
Hi there,
Thank you so much for your fantastic review! We're delighted to hear you had a great experience from start to finish. Glen and Caine will be thrilled to know their hard work and friendly approach made such a positive impact. It means a lot to us that you'd choose Camel Glass again and recommend us so highly.
Thanks once again for your kind words and support!
Best wishes,
The Camel Glass Team
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Initially pleased with new patio doors…
Initially pleased with new patio doors and windows for our lovely apartment in Cornwall . However we have since discovered that the head of the key is too wide and unless it’s in an upright position catches on the closed door causing it to damage the paint. Unfortunately customer services at Redruth accept no responsibility and advised me to source a different key - very disappointed as it seems to me that this key and lock is not suitable.
May 30, 2025
Unprompted review
Reply from Camel Glass & Joinery Ltd
Dear Mrs. Hammond,
Thank you for taking the time to share your feedback. We’re pleased to hear that you were initially happy with your new patio doors and windows, and we’re sorry to learn of your concerns regarding the key and lock mechanism.
As explained by Cameron at our Redruth branch, it is standard operating procedure not to leave keys in the lock when the doors are closed. When left in place—particularly if not in the upright position—the wider head of the key can catch on the adjacent door and unfortunately damage the paintwork.
We understand this may not be ideal, and while the lock functions correctly, the design assumes the key is removed after use. As advised, the available solutions include sourcing a key with a smaller head, changing to an alternative Euro cylinder, or adjusting the door spacing—though the latter could introduce draughts and is not generally recommended.
We do appreciate your feedback and are happy to support you in finding the most suitable option. If you have any further questions or would like assistance, please don’t hesitate to contact the Redruth team directly.
Superb job well executed
From start to finish the Camel experience has been excellent. My thanks go to the office staff for their professional approach and communication and to Phill and Caine for a good neat job expertly done.
May 28, 2025
Unprompted review
Reply from Camel Glass & Joinery Ltd
Hi David,
Thank you for your fantastic review! We're so pleased to hear that your experience with Camel was excellent from start to finish. Your kind words about our office staff, and especially Phill and Caine, mean a great deal — we'll be sure to pass on your thanks to them. It's always great to know our team's professionalism and workmanship are appreciated.
Thanks again for choosing Camel Glass!
Best regards,
The Camel Glass Team
ray and sue
Brilliant service from Camel. Very professional and friendly service from Stuart John and Tye with no mess to clear up nothing was to much trouble. Would use Camel again without doubt.
May 28, 2025
Unprompted review
Reply from Camel Glass & Joinery Ltd
Thank you so much for your 5-star review! We're delighted to hear you had such a positive experience with Stuart, John, and Tye — we'll make sure they receive your kind feedback. It's great to know everything was handled professionally and with care. We really appreciate your support and would be more than happy to help again in the future!
Best regards,
The Camel Glass Team
Excellent Company
Excellent Company, contact with the office, kept us updated with progress.
Delivered and fitted on the day that was booked (today!)
Gavin, the fitter was helpful, curtious and professional and left the area clean and tidy.
Obviously it's just been fitted, however due to the professionalism of the Company I am sure any issues that may arise would get sorted promptly.
Super impressed with the experience and would definitely recommend.
May 21, 2025
Unprompted review
Reply from Camel Glass & Joinery Ltd
Hi Simon,
Thank you so much for your kind words and fantastic 5-star review! We're thrilled to hear that everything went smoothly—from our office team's communication to the fitting carried out by Gavin. We'll be sure to pass on your compliments to him; he'll really appreciate it.
It's great to know you felt well taken care of throughout, and your confidence in our aftercare means a lot. If you ever need anything, we're just a call away.
Thanks again for recommending us.
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Great team of guys
Great team of guys. Super helpful. Patio doors look amazing.
May 19, 2025
Unprompted review
Reply from Camel Glass & Joinery Ltd
Thank you so much for your kind words! We're thrilled to hear you're happy with your new patio doors and that our team could make the experience a positive one. It means a lot to us to know we delivered on both service and quality. We hope you love using them for years to come!
Excellent Work
Martin was very efficient replacing our double glazed units in the bathroom and the double doors in the lounge. He was friendly, quick, efficient and did an excellent job. I would highly recommend him and his work ethic.
March 5, 2025
Unprompted review
Reply from Camel Glass & Joinery Ltd
Hi Susan,
Thank you for your wonderful review! We’re so pleased to hear that Martin delivered efficient and friendly service while replacing your bathroom units and lounge doors. Your high recommendation means a lot to all of us at Camel Glass, and we’ll be sure to share your kind words with Martin.
If we can help with anything else in the future, please don’t hesitate to reach out!
Best regards,
The Camel Glass Team
Front doors
Had camel glass come and measure up for new front door .
Excellent service by everyone.
Jimmy and Graham came to install the doors lovely guys very professional happy and polite.
Hardly any mess cleaned up after themselves.
Just ordering some windows and bifold doors with them now
May 8, 2025
Unprompted review
Reply from Camel Glass & Joinery Ltd
Hi Marie,
Thank you so much for this wonderful review! We’re delighted to hear you’re pleased with your new front door and that Jimmy and Graham made the installation a positive experience. We’ll be sure to pass along your kind words to them.
We’re really looking forward to helping you with your new windows and bifold doors—thank you for your continued trust in us!
Best regards,
The Camel Glass Team
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