I have not received my order
I have not received my order, the email address to contact support does not exist. I will have to go via my bank to retrieve the money if I don’t receive any update soon
April 17, 2026
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Camelnot is a premium women’s underwear brand built to help women feel confident, comfortable, and in control of their appearance no matter what they wear. Our innovative thong features a discreet, ultra-soft conceal pad sewn right into the fabric, eliminating unwanted front lines and creating a smooth silhouette under leggings, dresses, jeans, activewear, and swimwear. Made with breathable, stretchy materials that stay in place, Camelnot gives women the freedom to move, bend, stretch, and live without discomfort or embarrassment. It’s not just underwear it’s confidence, comfort, and peace of mind designed into one everyday essential.
Contact info
1007 N Orange St, 19801, Wilmington, United States
- support@camelnot.com
- camelnot.com
2.7
Poor
11 reviews
Replied to 33% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertisement
no customer service
want to return this but no one is replying to my emails
April 22, 2026
Unprompted review
I wasn’t sure about trying a padded…
I wasn’t sure about trying a padded thong, so I only ordered one to test it out. The package arrived nearly packed, and to my surprise, it fits perfectly. It’s comfortable, looks feat under my outfits, and now that I’ve tried it, I’ll definitely be ordering more soon
December 16, 2025
Great experience
Fantastic customer service and product. I bought the M size and I'm happy with it.
Perhaps a bit more clear info about the two sizes and different materials. But so far amazing!
August 11, 2025
Reply from Camelnot
Thank you for sharing your experience with us. We are glad to hear you are happy with the M size and that our customer service met your expectations. We appreciate your note about size and material clarity, and we are already working on making that information easier to understand. Thank you again for the kind words and for choosing Camelnot.
Reply from Camelnot
Hi Lara,
We’re really sorry your order didn’t arrive when you first left this review — that’s definitely not the experience we want for our customers.
We’ve checked and can confirm your package has since been delivered. We hope you’ve had a chance to try the Camelnot Concealer Pad now 💕
If you’re happy with your experience, we’d truly appreciate if you could update your review to reflect your final thoughts.
Thanks for your patience and for choosing Camelnot!
Advertisement
Reply from Camelnot
Hi Kelli,
We’re really sorry your order didn’t arrive when you first left this review — that’s definitely not the experience we want for our customers.
We’ve checked and can confirm your package has since been delivered. We hope you’ve had a chance to try the Camelnot Concealer Pad now 💕
If you’re happy with your experience, we’d truly appreciate if you could update your review to reflect your final thoughts.
Thanks for your patience and for choosing Camelnot!
not good for sports
this would be effective for just standing or sitting and wearing it but used during sport it failed. i was disappointed that i wasted so much money on this.
November 9, 2024
Reply from Camelnot
Hi Ella,
Thank you for sharing your feedback — we’re really sorry to hear that the Concealer Pad didn’t meet your expectations during sports activities.
The Concealer Pad was originally designed for everyday wear — under leggings, dresses, or swimwear — rather than high-movement activities.
That said, we truly listened to feedback like yours and we’ve since developed the Camelnot Thong, our new design made specifically for sports, workouts, and activewear. It offers the same smooth concealing effect with added comfort and support for movement.
We’d love for you to try it — our team will be in touch to make it right for you.
– The Camelnot Team
The item had not been delivered
The item had not been delivered. Next time, ensure the item has been delivered before asking the client to post a review.
April 13, 2024
Reply from Camelnot
Thank you for your feedback. I apologize for the delivery delay and the premature review request—our system is automated and we're looking into this issue. I would like to know if you have received the order. If there's anything else you need, please let us know.
Advertisement
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.