Cameronryan Reviews 

Thank you for your response. I will address it point by point.

1. YOUR OWN GPS DATA CONTRADICTS YOUR INVOICE

You provided GPS data to support your position. I have reviewed it carefully. It shows the following:

• Departed depot: 11:32 AM
• Arrived at job: 11:46 AM (14 minutes travel)
• Stopped at job: 1 hour 16 minutes
• Departed job: 1:02 PM
• Brief interim stop: <20 seconds
• Departed: 1:03 PM
• Arrived depot: 1:15 PM (12 minutes return travel)

Total depot-to-depot per your own GPS: approximately 1 hour 42 minutes, which rounds to 1 hour 40 minutes (1.67 hours) under your stated 5-minute billing increments. This equates to $325.65 + $9.50 admin + 15% GST = $385.47 — not $403.36.
The travel time between your depot and National Storage Ngauranga is 6-7 minutes. You've doubled the travel time.

Your GPS does not support your invoice. It produces a different figure entirely.

2. THE INVOICE AMOUNT HAS ALREADY CHANGED—WITHOUT EXPLANATION

The original invoice was $459.43. It then became $403.36. No revised invoice was issued, and no explanation was provided. This alone demonstrates the original billing was incorrect. You cannot simultaneously claim an invoice "stands" while having already reduced it.

3. THE DEPOT-TO-DEPOT BILLING MODEL IS UNAMBIGUOUS

Your own quote states—and I quote your email verbatim—"$195+GST per hour on a depot-to-depot basis (timer starts when we leave our depot in Kaiwharawhara & stops when we return to our depot)."

That is an all-inclusive hourly rate. Separating travel as additional line items — however you choose to label them "for clarity" — is not a presentation choice. It is double-charging. The mechanism of your GPS does not change the contractual terms you offered, and I accepted.

4. THE DISPUTES TRIBUNAL

You have preemptively raised the Disputes Tribunal. I welcome that. I would remind you that the Tribunal will assess the agreed contractual terms, the operator's direct statement to me of 1 hour 5 minutes on the job, the unexplained reduction from $459.43 to $403.36, and your own GPS data—all of which, taken together, do not support the amount you are seeking.

I'm settling this just for now. Will be filing a complaint with consumer rights.

I've used Cameron Ryan for three moves. The moves themselves were fine. What happened after my most recent one is not.
In March 2026 I accidentally made a duplicate payment of $4,898.44 NZD to their account. I caught it immediately. Their own staff — specifically Fiona McGlinchey, Manager of Moves — acknowledged the error in writing on 17 April 2026 and said it had been passed to accounting.
What followed was two months of nothing.
Repeated follow-ups. Promises to chase it. Escalation to "the boss." No refund, no date, no explanation. I provided my bank details in full. I contacted ANZ Bank and lodged a formal recall request at my own cost. I wrote directly to the company director, Joshua Mossman, multiple times — conciliatory at first, then formal. He responded once to dismiss my correspondence as "silly threats" and asked for bank details his own team already had.
On 15 May 2026 I issued a formal final notice naming the director and associated parties, with a same-day deadline. No payment received. I filed a claim with the NZ Disputes Tribunal that afternoon for $5,165.44 — the original duplicate payment plus ANZ and filing fees.
This is an unambiguous overpayment. Acknowledged in writing. Unresolved for two months. If you're considering using Cameron Ryan, be aware that their customer service stops the moment they have your money.