Overview of rental vehicle clear. Terms & conditions visible. Ability to cancel within xyz days / weeks etc is valued
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Review summary
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I had issues with my booking and campstar kindly adressed the problem within 24 hours. For US bookers... note that they are a European company and the US phone number was not active during working hou... See more
Company replied
I booked my vehicle and made a typo in e-mail address. Bot on the website suggested contact with support team and in few hours they corrected my mistake. Everything is in order now. I suppose that if... See more
Company replied
I recently contacted Campstar regarding a final payment for a campervan rental. I had some concern that this payment hadn't arrived as it didn't appear on my Campstar account. I contacted Campstar's... See more
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Company details
About Campstar GmbH
Written by the company
Your Trusted Portal for Campervan and Motorhome Hire Worldwide
Campstar is your reliable online portal for worldwide campervan and motorhome hire. With just a few clicks, you can find the perfect vehicle for your next trip. Whether it's an adventure in nature or a relaxing family holiday, campstar offers a wide range of vehicles to meet all your travel needs.
Our user-friendly website allows you to hire a camper in over 30 countries, providing access to a diverse fleet. We partner with leading rental companies to offer options for every preference and budget. From alcove campers and compact campervans to rooftop tent vans and fully equipped motorhomes, we have the perfect vehicle for your needs.
Whether you’re travelling with family, friends, or your partner, campstar ensures you’ll find the ideal ride to make your journey unforgettable.
Dedicated Customer Support, Ready to Assist You
We are committed to resolving any issues or questions you may have in a prompt and efficient manner. Our dedicated support team is available by phone Monday to Friday from 09:00 AM to 06:00 PM (CET). If we're unavailable, rest assured that we will get back to you as soon as possible. Alternatively, feel free to send us an email, and we will address your inquiry as quickly as possible.
We look forward to hearing from you!
SEARCH NOW
Contact info
Walcherstrasse 1A, 1020, Wien, Austria
- +49 40 422 3797 0
- info@campstar.com
- campstar.com
4.3
Excellent
461 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Requested 2 rentals on the site
Requested 2 rentals on the site - neither are available. Paid the deposit for both and was refunded less than what I paid within a few hours. Why does a website have vehicles that are not available advertised? Or if they are unsure of the availability why take a deposit until both parties are agreed. Complete scam.
May 6, 2026
Reply from Campstar GmbH
Hello,
we are sorry to hear about your disappointment and understand your frustration regarding the unavailable vehicles.
The bookings in question were submitted as “on request” reservations for the period from 8–14 August in Keflavik. This means that availability must first be manually confirmed by the rental provider before the booking can be finalized.
Unfortunately, in this case both providers (Holdur and Hertz) declined the requests due to lack of availability. As soon as we received this information, we informed you immediately by email and resolved both booking requests without delay.
We understand that this situation is frustrating, especially during high-demand travel periods such as August in Iceland, and we sincerely regret the inconvenience caused.
Kind regards,
Your Campstar Team
easy online booking process
easy online booking process, phone support good too. Competitive pricing, flexible pick up drop off locations.
May 5, 2026
Reply from Campstar GmbH
Hello,
Thank you so much for taking the time to leave a review! We're thrilled that you're satisfied with our service :)
Best regards,
The Campstar Team
5 stars experience
Able to find what we needed (automatic transmission, convenient pick up location , the right camper for our family of 4)
May 4, 2026
Reply from Campstar GmbH
Hello,
Thank you very much for your feedback! We are pleased that you were happy with your experience with us. :)
Best Regards,
Your Campstar Team
Unlucky
We booked our van in New Zealand through Campstar, and unfortunately the experience was extremely disappointing.
Campstar arranged our rental with Lucky Rentals, and the vehicle we received was in very poor condition. It honestly felt like one of the worst cars imaginable — far below what we expected for a road trip of this kind. The condition of the van significantly impacted our trip and took away a lot of the enjoyment from our holiday.
We later noticed that many other reviews about Lucky Rentals reflect similar negative experiences, which makes this even more frustrating. We trusted Campstar to connect us with reliable partners, but in this case, that trust was not met.
We strongly suggest that Campstar reassesses the companies they work with and ensures that their partners meet a reasonable quality standard. This experience has left us very dissatisfied and negatively affected what should have been a memorable trip.
Overall, we cannot recommend this booking experience.
March 11, 2026
Reply from Campstar GmbH
Hello,
Thank you for your feedback.
We are very sorry to hear that your experience did not meet your expectations and that the condition of the vehicle had such a negative impact on your trip.
As a booking platform, Campstar acts as an intermediary between customers and rental providers. The condition, maintenance, and preparation of the vehicles are the responsibility of the rental company on site, and unfortunately we do not have direct control over these operational aspects.
That said, we take your feedback very seriously. We have forwarded your comments to the responsible partner to review this case internally and assess the situation accordingly.
In parallel, we will contact you directly via email to follow up on your case and keep you informed as soon as we receive an update.
We regret that your trip was affected in this way and appreciate you bringing this to our attention.
Kind regards,
Your Campstar Team
Reply from Campstar GmbH
Hello,
Thank you very much for your feedback! We are pleased that you were happy with your experience with us. :)
Best Regards,
Your Campstar Team
Reply from Campstar GmbH
Hello,
Thank you very much for your feedback! We are pleased that you were happy with your experience with us. :)
Best Regards,
Your Campstar Team
We have not undertaken the journey yet…
We have not undertaken the journey yet and I think this feedback request is premature.
April 21, 2026
Reply from Campstar GmbH
Hello,
thank you for your feedback.
Please note that this review invitation is specifically intended to reflect your experience with the booking process on our platform. It is not related to the journey itself, but solely to your interaction with our website, booking flow, and service up to the point of reservation.
We appreciate your understanding.
Kind regards,
Your Campstar Team
Reply from Campstar GmbH
Hello,
Thank you very much for your feedback! We are pleased that you were happy with your experience with us. :)
Best Regards,
Your Campstar Team
Paying the remaining 80% was confusing
Paying the remaining 80% was confusing. I'm for Australia and an amount appeared in Euro, I was confused.
April 16, 2026
Reply from Campstar GmbH
Hello,
Thank you for your feedback.
As a booking platform, we work with international partners, and depending on the provider, prices and payment amounts may be displayed in different currencies (e.g. EUR). We understand that this can be confusing, especially when booking from another country.
We appreciate your feedback and will take this into account to improve transparency in the payment process.
If you have any questions, our support team is always happy to assist.
Best regards,
Your Campstar Team
Super easy to navigate the website
Super easy to navigate the website, too good to be true! Can’t wait to pick up our van in a few weeks ☺️
April 14, 2026
Reply from Campstar GmbH
Hello,
Thank you very much for your feedback! We are pleased that you were happy with your experience with us. :)
Best Regards,
Your Campstar Team
Canada BC motorhome hire
Website was easy to use, prices were competitive but selection of motorhomes was outstanding
April 11, 2026
Reply from Campstar GmbH
Hello,
Thank you very much for your feedback! We are pleased that you were happy with your experience with us. :)
Best Regards,
Your Campstar Team
Info was presented well and excellent prices
Info was presented well, choices of campers many and the good afforbable.
April 5, 2026
Reply from Campstar GmbH
Hello,
Thank you very much for your feedback! We are pleased that you were happy with your experience with us. :)
Best Regards,
Your Campstar Team
Reply from Campstar GmbH
Hello,
Thank you very much for your feedback! We are pleased that you were happy with your experience with us. :)
Best Regards,
Your Campstar Team
Once we found the camper van suitable…
Once we found the camper van suitable any questions we had were answered by Fin AI chat as emails were not answered.
March 31, 2026
Reply from Campstar GmbH
Hello,
Thank you very much for your feedback! We are pleased that you were happy with your experience with us. :)
Best Regards,
Your Campstar Team
The 4WD experience
Overview of rental vehicle clear. Terms & conditions visible. Ability to cancel within xyz days / weeks etc is valued
March 24, 2026
Reply from Campstar GmbH
Hello,
Thank you very much for your feedback! We are pleased that you were happy with your experience with us. :)
Best Regards,
Your Campstar Team
Every request was catered for.
Every request was catered for.
When I asked for further information it was provided.
When I requested changes they were accommodated.
The whole experience of dealing with Campstar was smooth and streamlined and has left me as a very happy and contented customer.
Many thanks.
March 22, 2026
Reply from Campstar GmbH
Hello,
Thank you for taking the time to leave us a review! We are delighted that you are satisfied with our service :)
Best regards,
Your Campstar Team
used several times before -- just got…
used several times before -- just got to be careful about the date glitch when booking! Whatever dates you choose, it will automatically populate the preceding dates. You have to keep changing the dates to make it correct
March 22, 2026
Reply from Campstar GmbH
Hello,
Thank you very much for your feedback! We are pleased that you were happy with your experience with us. :)
Best Regards,
Your Campstar Team
Stressful, confusing, and unreliable booking experience
Extremely frustrating experience with Campstar. My original booking was transferred to a new supplier without warning, leaving me no real choice of vehicle. The alternative required multiple emails back-and-forth to clarify bedding, extras, and pricing. The deposit unexpectedly increased from £1,500 to £2,000. No compensation or assistance (like airport transfer) was offered. Not reliable – would not recommend.
Update 23/3/3026:
One of the main issues was that the only available option was a manual transmission vehicle, which is far from ideal in a country where driving is on the left-hand side. It is hard to understand how a company like Campstar could not offer any automatic alternative under these circumstances, especially when this was part of our original preference.
March 18, 2026
Reply from Campstar GmbH
Hello,
thank you for taking the time to share your feedback.
We are very sorry to hear that your experience felt stressful and did not meet your expectations.
Due to unforeseen structural changes by the original rental provider, it was unfortunately necessary to adjust a number of bookings. We fully understand that this situation was not ideal and may have caused uncertainty.
At the same time, we would like to note that our team was in continuous email communication with you throughout the process, working to clarify all details such as vehicle specifications, included extras, and pricing, and to support you as best as possible.
Please note that when a booking is transferred to a different supplier, certain conditions such as deposit amounts, inclusions, and pricing are set by the new provider and can differ from the original booking. While we always aim to offer the closest possible alternative, we understand that this may not fully match initial expectations.
We regret that the final outcome did not meet your expectations and appreciate your feedback, which we will use to further improve our service.
If there is anything further we can assist you with, please feel free to contact us directly.
Kind regards,
Your Campstar Team
Reply from Campstar GmbH
Hello,
Thank you for taking the time to leave us a review! We are delighted that you are satisfied with our service :)
Best regards,
Your Campstar Team
The camper a was showing available
The camper a was showing available, but was unfortunately it was not …. Very time wasting
March 16, 2026
Reply from Campstar GmbH
Hello,
thank you for your feedback – although we’re of course sorry to hear that your experience was not a positive one.
The vehicle you selected was an “on request” booking, which means that availability must first be confirmed directly with the supplier. Unfortunately, in some cases, a vehicle may appear available but is no longer bookable at the time of confirmation.
As soon as we received the supplier’s response, we immediately shared alternative options with you, and our team stayed in contact to help find a suitable solution.
We understand how frustrating this can be and truly appreciate your feedback.
Kind regards,
Your Campstar Team
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