Quality of the product is good. Delivery time was too long (6 working days). Link for follow up was not working.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The package arrived very fast in less than one week from the purchase. Communication with the service center was also positive with an answer coming after two days. All the items arrived in perfect co... See more
I still struggle with Klarna because you haven't informed them about my retoured items, though I have received your confirmation about having received them. I have send you two messages through your... See more
I have owned, loved and abused a pair of La Sportiva TXS GTX boots for a few years now. Without hesitation, I bought a new pair at Campz for a bargain price and they arrived within a few work days of... See more
Company details
Written by the company
Campz.ch wurde dauerhaft geschlossen! Der frühere Online-Shop Campz.ch ist nicht mehr erreichbar und nimmt keine Bestellungen mehr entgegen. Die Marke „Campz“ wird jetzt von Bergfreunde GmbH für Outdoor-Produkte verwendet. Bergfreunde führt den eigenen Online-Shop Berg-freunde.ch als unabhängiges Unternehmen. Für Ihre künftigen Einkäufe von Outdoor-Ausrüstung, Bekleidung oder Schuhen besuchen Sie bitte Berg-freunde.ch. Wir freuen uns, wenn Sie dort vorbeischauen.
Contact info
Germany
- campz.ch
3.7
Average
558 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As always everything went fine
As always everything went fine, the product as described.
August 18, 2023
Unprompted review
Advertisement
Delivery was on time
Delivery was on time, and right product, shoes where anyway too wide, hence I sent them back
August 21, 2023
Unprompted review
Strongly recommended
Easy online order , quick response and confirmation , trustable shopping , very reasonable price, good quality, speedy delivery. Strongly recommend
August 22, 2023
Unprompted review
Advertisement
Return label included
Fast, prices aligned with the rest of Europe, shipped from Germany into Switzerland... all good
One remarkable point: there was a return label included! That is good to see.
June 30, 2023
Unprompted review
Great products and service…
June 1, 2023
Unprompted review
Advertisement
Frustrating
I returned a purchase I made, I can see on the website that they received it but I never received a refund. All my emails and contact attempts via the website remain unanswered and ignored. I won't buy there again
June 8, 2023
Unprompted review
Super late delivery, no response from customer service
I waited 3 weeks for my parcel to be delivered and wrote twice to the customer service. Never received an answer. Terrible service!
June 30, 2023
Unprompted review
Trustworthy shop
Trustworthy shop! Delivery was a little bit longer delayed than expected .. knowing the shop I wasn‘t worried. Product is excellent!
June 6, 2023
Unprompted review
Order came 2 weeks later than expected
Order came 2 weeks later than expected. And no communication was possible with the Campz team. Never. Not during. Not after. Not now. Very disappointed. Never again!
June 3, 2023
Unprompted review
Advertisement
They are a big SCAM!
They are a big SCAM!! Do not buy from them! I am waiting since 3 weeks for my package. They have the worst customer support I have ever seen. I wrote 5 emails and got no answer back. Only after I threatened reaching out to the police, have I started heading from them. They say they have delivered my products, but the post delivery code doesn't exist.
They took my money and don't deliver service or reimbursement.
My last change is to call swiss customer care. It's outraging
June 5, 2023
Unprompted review
Fast delivery nice products fair price
Fast delivery nice products fair price! Keep up the nice work :)
June 20, 2023
Unprompted review
Advertisement
Good shopping experience
Good communication about status of ordered product. Good price, delivery time as promised.
June 2, 2023
Unprompted review
delivered in time and perfect as always
May 16, 2023
Unprompted review
Good quality, but very difficult to get in contact with the customer service, in case of a problem. One of the ordered items they sent was…
One of the ordered items they sent was a wrong one. The item in the version I ordered it, was no longer available, but could stil be ordered on the homepage. I wrote 3 emails to the customer service to get a solution for this problem, but never got an answer over two weeks. Only after contacting the payment service and contacting CampZ.ch through them, I got an answer.
After several emails, we agreed on a solution. The solution was fair, and all the sent items quality was good, but I lost a lot of time. And the item, I wanted, was not available at all. So I have to look for it somewhere else.
May 9, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.