Canada Mats Reviews 

Our experience with Canada Mats has been extremely disappointing. We paid in full for a custom entrance mat, including professional installation. Nearly four months after our initial June arrangements, we are still chasing completion, with no confirmed installation date as of October 7, 2026.

The process has involved repeated follow-ups, delayed delivery, and confusion over basic details. In August, we were told the product could not be made or installed until payment was received—only for the representative to acknowledge shortly afterward that we had already paid. In September, he also acknowledged forgetting an earlier conversation about someone who could handle the installation.

Now that the mat has arrived, installation remains unresolved. We were even advised to install it ourselves, despite having paid for that service.

The recessed entrance and required cutouts were documented in June through emails and photographs. We specifically requested professional measurements, and Canada Mats confirmed that someone would arrange them. Yet in October, we were told this was the first they had heard of potential obstacles to fitting the mat. We had to resend the original correspondence to establish that these details had been communicated months earlier.

We are a rehabilitation centre, not professional mat installers. We purchased a supplied-and-installed product and expected that commitment to be fulfilled. These delays have disrupted our opening preparations and consumed an unreasonable amount of our time.

We cannot yet assess the product’s quality or performance because it still has not been properly installed. This review concerns the service, communication, delays, and failure to complete the installation we paid for.

Based on our experience, we cannot recommend Canada Mats for a project requiring dependable delivery and installation. Customers should not have to spend months chasing a company to complete an agreed and paid-for service.

Elaria Rehabilitation Center

Absolute worst customer service!
It took nearly 2 months before I received my Floor Defender Pro mat. It was only after many emails to the company that I finally got an acknowledgment from the company about a back order issue. They knew of the back order prior to my purchase, but couldn’t even advise me.
When I finally received the mat on Dec 31, it was now too cold for the wrinkles in the mat from the packaging to fall out and allow the mat to lay flat on the floor. I was also uncertain about what side went against the floor, so I emailed their site immediately for advice. Eight days later, I’ve yet to receive a response.
There were many other reputable products on the marketplace that I could have chosen, but I was willing to pay a little extra to support a Canadian company during these difficult days for Canadian businesses.
I so regret that decision now!
Now looking at reviews and BBB complaints I can see that this lack of customer service is a known issue.
I wish I’d done more homework on this company before I made my purchase.
Total incompetence!