Canagan Reviews 325

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its high quality and the positive impact it has on their pets' health and well-being. Many people noted that their pets, even picky eaters, thoroughly enjoy the food, leading to increased energy, shinier coats, and improved digestion. The wide variety of options available is also frequently highlighted as a major benefit, keeping pets engaged and satisfied. However, some customers also noted issues with recent changes to the product, specifically mentioning a change in manufacturer that led to their pets refusing the food or experiencing adverse health reactions. A few other people also felt that the product did not help with weight management for their pets, and some expressed frustration with delivery issues.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Many customers report that their pets love the... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high standard of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My Sprollie dog absolutely destroys his dinner now we have switched to Canagan soft food. He was bored with his usual meal so we changed it, always a challenge with digestion once they are used to som... See more

Company replied

Rated 5 out of 5 stars

My picky chihuahua loves the small dog Turkey dental kibble. He has some of the dried food and also has some of their wet food each day. The vet says my dog is in great condition for a ten year ol... See more

Company replied

Rated 5 out of 5 stars

Pearl is a Shitzu Poodle, very adored and very fussy! I tried all sorts of brands and it was actually a dog trainer who recommended Canagans and we haven't looked back. I really like it that the o... See more

Company replied

Rated 5 out of 5 stars

We have used Canagan for all our dog food and treats ever since finding them. Their food is of a really high standard and there's a great range which our dog loves and keeps her in great health. Plus... See more

Company replied


Company details

  1. Pet Store

Written by the company

Award-winning grain free food for dogs and cats, a natural diet their ancestors would have hunted in the wild.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

325 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Amazing food

Amazing food, my dogs tummy has been so much better since taking advice and trying this food. Only recently changed and the change in him is really outstanding. If I could rate this food higher I would!

April 28, 2024
Unprompted review
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Reply from Canagan

Hi Jo, we're really pleased to hear about the positive impact our food has had on your dog's tummy! It's wonderful to see such remarkable improvements. Thank you for sharing your experience, your feedback means a lot to us!

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Rated 5 out of 5 stars

The best you can get

Been feeding my 8 dogs on Canagan free range chicken for years with no problems whatsoever even had a litter of lab pups and fed them on it from day one can’t recommend it enough absolutely brilliant food

April 27, 2024
Unprompted review
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Reply from Canagan

Hi Ken, it’s wonderful to hear that Canagan has been a staple for your furry family for years! Thank you for your loyalty and trust in our product. It's heartening to know that even your little lab pups have thrived on it from day one. Your recommendation means the world to us, thanks again.

Rated 5 out of 5 stars

Brilliant brand!

Been feeding this food for years to our family member, Ludo. Never had a problem and love the different recipe options. Thanks Canagan!

April 26, 2024
Unprompted review
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Reply from Canagan

Hi Jon, thanks for sharing your experience, glad to hear Ludo has been thriving on Canagan!

Rated 1 out of 5 stars

Changed recipe without telling anybody

Repeating what has been said on a previous post. We have been using the Lamb kibble for 3-4 years and it has been amazing. However the recipe has changed without any warning on the bags. Our Labrador has had a bad stomach for weeks and has had really bad gas. We assumed it wasnt the food as Canagan hadnt told customers it had changed. We will need to try him on something new as this is proving a nightmare. Poor communication from Canagan.

April 12, 2024
Unprompted review
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Reply from Canagan

Hi Bill, we're truly sorry to hear about your recent experience with Canagan. Our team is here to help and address your concerns promptly. Please reach out to us on info@canagan.co.uk or 01494 775 222 so we can assist you further. Warm regards, Rebecca

Rated 5 out of 5 stars

Old dog, new food (& tricks). Great results!

My elderly dog, an Akita, has been having digestion problems for the last few months (even occasionally vomiting). Switched to Canagan a few weeks ago and it’s been brilliant. No more vomit, lovely shiny coat and he has so much more energy. Very happy with the product! Highly recommend!

April 1, 2024
Unprompted review
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Reply from Canagan

Hi, great to hear that Canagan has made such a positive difference for your Akita! It's wonderful to hear about the improvement in digestion, coat condition, and energy levels. Thank you for recommending us!

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Rated 5 out of 5 stars

The people at the pet shop recommended…

The people at the pet shop recommended Canagan for my dog after he had some tummy problems... Been on it for a month now and so far so good! He's a much happier boy now 👍

March 29, 2024
Unprompted review
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Reply from Canagan

Hi Tom, glad to hear Canagan has made a positive difference for your pup. Thanks for sharing your experience. Here's to many more happy days ahead!

Rated 5 out of 5 stars

My cats absolutely love Canagan

My cats absolutely love Canagan, particularly the tins! Gobbled up in seconds, and they are fussy, sassy ragdolls!! The ingredients are premium and such a high quality!

April 11, 2024
Unprompted review
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Reply from Canagan

Hi Lauren, we're thrilled to hear your cats adore Canagan! Thanks for sharing their love for our food. Here's to many more purr-fectly happy meals together!

Rated 5 out of 5 stars

Best on the market

We’ve been feeding Canagan for years and our pets are thriving. Recommend to any owner looking to give their pets the very best!

April 24, 2024
Unprompted review
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Reply from Canagan

Hi, thank you for being a loyal Canagan customer! We're delighted to hear that your companions are thriving on our food. Your recommendation means the world to us!

Rated 4 out of 5 stars

Canagan dry cat food

Swapped my 15yo tortie cat to the salmon dry food- it was a hit! Her previous biscuits she was leaving half of it most days and vomiting quite a lot. It’s pricier which is the only reason I didn’t give 5 stars (8kg of her old food was about £30; 4kg of this was £48) but she’s definitely happier her coat is shinier and she’s not leaving food anymore. I would recommend this.

April 25, 2024
Unprompted review
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Reply from Canagan

Hi Bea, thank you so much for sharing your experience! We're so pleased to hear that your cat is loving our salmon recipe and experiencing positive changes in her coat and eating habits. We understand that price is an important factor, and we're grateful for your feedback. Your recommendation means the world to us!

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Rated 5 out of 5 stars

Our 3 cats adore Canagan

Our 3 cats adore Canagan! We use the wet and dry kibble for our girls and they are always ready for when it’s food time. As soon as they hear us grab the food they are meowing and exciting to eat. We also had a few questions before switching to this brand and the customer service team was super helpful and very knowledgeable with their product. They truly guided us in the right direction and are passionate about pets and their diets!

April 23, 2024
Unprompted review
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Reply from Canagan

Hi Hollz, we’re thrilled to hear that your three cats are loving Canagan! It's wonderful to know that they're always eager for mealtime and that our customer service team could help. Thank you for choosing Canagan, and for sharing your experience with us!

Rated 5 out of 5 stars

We switched our Golden Retriever to…

We switched our Golden Retriever to Canagan about 4 months ago now and we’ve never been so happy with a product! We’ve noticed such a positive difference with his diet and every day life. His coat is so healthy and shiny. His stools are even so much better from the old food we were feeding him. Over all, Canagan has been the perfect choice for our dog!

April 25, 2024
Unprompted review
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Reply from Canagan

Hi Sandra, thank you for sharing your experience with us, and for choosing Canagan to support your dog's health and well-being. Here's to many more happy and healthy days ahead!

Rated 5 out of 5 stars

Tasty treats and nutritious wet food

Having recently adopted a fairly wild cat we struggled to find the right food for him. We came across Canagan after meeting a local representative in a pet store. Their knowledge and passion really came across so we gave their wet food a go and have never looked backed. He absolutely loves the Tuna and Chicken wet food and also the chicken treats. Being outside in all conditions we have really noticed a significant improvement in his coat. We have recently also tried the Scottish Salmon dry food when we are at work and his bowl is often empty!!! Great product.

April 24, 2024
Unprompted review
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Reply from Canagan

Hi Dan, we are so happy to hear that Canagan has made such a positive impact on your cat! It's wonderful to know that he loves our wet food, as much as the chicken treats. We're delighted that you've noticed an improvement in his coat, and we're grateful for your kind words. Thank you for choosing Canagan!

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Rated 5 out of 5 stars

My dog adores Canagan!

My dog adores Canagan food and won’t eat anything else now. It’s the best food she has ever had. At 11 years old she has a healthy shiny coat, is still full of energy and her teeth are in great shape eating the Small Breed Dental dry food topped with a small amount of the canned Canagan wet food. Thoroughly recommend!

April 24, 2024
Unprompted review
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Reply from Canagan

Hi Sally, we're delighted to hear that your dog adores Canagan and is thriving with us! It's wonderful to know that she's enjoying a healthy, shiny coat, plenty of energy, and great dental health. Thank you for recommending Canagan – here's to many more happy and healthy years together!

Rated 5 out of 5 stars

After suffering with terrible ears…

After suffering with terrible ears since we rescued our girl, we swopped her onto Canagan salmon. Wow, no more itchy ears, no runny poo and even better no more Apoquel. Fantastic food, just wish I had tried it sooner

April 24, 2024
Unprompted review
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Reply from Canagan

Hi Sharon, We're so glad to hear that Canagan has made such a positive difference for your girl! Thank you for sharing your experience – it's wonderful to hear that she's no longer experiencing itchy ears, runny stool, or the need for Apoquel. Here's to happier and healthier days ahead with Canagan!

Rated 1 out of 5 stars

Had to change brand as dog so unwell

Started our puppy on Canagan at 5 months old, he loved the food and his coat looked glossy. Couldn’t make any complaints about Canagan until recently. Our dog is now 2 and in the past 6 weeks (started beginning of March) we have had endless problems with him being sick, loose stools, scooting, bad wind, straining to go to the toilet and blood in his stool to the extent of it just being pure jelly blood. Awful to watch your family dog go through this. Vet bills now over £300 due to prescription food/antibiotics/vet fees as thought it was gastroenteritis or colitis. Each time he had Hills biome food within a day his stools were fine and no blood. Every time we went back on Canagan, blood returned within 48hrs. He also started scratching and biting all over.
We had enough and read up about Canagan moving to a Germany based manufacturing company. We checked the bags, all previous UK based with no issues until the last bag was Germany based, greasy inside the bag and extra smelly. We went to the local pet store (we live in a very small town) and they said we were the 3rd person this week who had told them this and experienced the same. We switched brands straight away and so far our dog seems happier with normal stools again.

We are so disappointed as he was doing so well on Canagan.
Canagan, please check what is happening in Germany as it is making some of our dogs very unwell. What has changed? Ingredients from another source that isn’t such high quality? Finishing agent at the end sprayed on to the kibble changed?

April 16, 2024
Unprompted review
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Reply from Canagan

Hello, Thank you for taking the time to share your experience with Canagan. We genuinely appreciate your feedback, and we're sorry to hear about the recent challenges you and your companion have faced.

We understand the importance of maintaining the high quality and standards that our customers have come to expect from Canagan. We want to assure you that we take your concerns seriously, and your feedback is invaluable in helping us address any issues.

We would appreciate the opportunity to gather more information about your specific case and discuss this matter further. Could you please reach out to our customer support team on info@canagan.co.uk or 01494 775 222? We would like to ensure that your concerns are thoroughly addressed.
Best regards, Rebecca

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Rated 1 out of 5 stars

Fine, until recently

--- Note Canagan's fake reviews appearing in droves over a short space of time after valid issues/critiques of recent formula change ---

Bought my elder dog up on Canagan's after doing extensive research to ensure he was getting a good quality dog food years ago when we adopted him.

Recently he and our new younger dog have had upset stomachs, loose poos and dark black poo as if there is blood in the stool.

Upon looking around for a new food to switch them on to, I came across the fact Canagan has changed their manufacturing location to Germany, having previously been made in the UK, which explains why the kibble in the latest bag looked different (darker) and size a little different to normal.

Having seen other recent comment over social media and other review sites, it seems others have the same recent experience of dogs being unwell or worse off on Canagan after being fine for years.

Looking to move brands as clearly the quality has nose dived recently.

Edit - Response to Canagan - Nowhere was the end user advised that any change occurred, take some responsibility to the many people who have fed back who had issues and stop dodging the fact there is a problem. Already moved over to a new brand and seeing better health for both dogs. Never would go back to using Canagans again.

April 17, 2024
Unprompted review
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Reply from Canagan

Hello Tris, We appreciate you taking the time to share your Canagan experience. Your feedback means a lot to us, and we're genuinely sorry to hear about the recent challenges you and your companions have encountered.

Whilst we have carried out extensive feeding trials over more than a year with excellent results, in very rare cases there have been some transitionary upsets. As pet parents ourselves, we understand how this feels, and we apologise sincerely for the recent experience.

Please reach out to our customer support team on info@canagan.co.uk or 01494 775 222. We would like to ensure that your concerns are thoroughly addressed.
Best regards, Rebecca

Rated 1 out of 5 stars

Something has changed

*** Edited - Moved from a 3* to 1* initially gave a 3* because of the good yrs we had with Canagans. However, moved down as Canagans are failing to be honest or acknowledge to customers about the recent changes that are impacting cats and dogs. Looking at the trend of reviews, it seems they are buying or getting employees to write 5* reviews to cover up the issues.

Been feeding Canagans for 6yrs now, has been great until recently. Our older dog is getting a gargling belly and refusing to eat. Our younger dog has a terrible smelling bottom. Both have been straining when going to the toilet. We only realised it might be the food when we changed and gave them a bag of fish Canagans for a month all these things went away. Now back on the normal chicken all above issues seem to be back. It's made us look on all about dogs food and here and it looks like others are experiencing the same so we will be changing there food to a different brand.

April 17, 2024
Unprompted review
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Reply from Canagan

Hello Natasha, Thank you for taking the time to share your experience with us. Your feedback is incredibly valuable to us, but we're sorry to learn about your recent experience. We want to assure you that our recipe continues to be highly nutritious.

We understand that you may be considering other brands at the moment. Please don't hesitate to reach out to our customer support team on info@canagan.co.uk or by calling 01494 775 222. We're here to address any issues and answer any questions you may have.
Best regards, Rebecca

Rated 1 out of 5 stars

Canagan disappoints

Have been feeding canagan grass fed lamb to our dog for 5 years with no issues. But lately we have noticed the kibble is different in appearance and size and the dog has become gassy which has never happened before, gets a gurgling tummy, and her poos now stink. Sadly we won’t be buying Canagan anymore as it has changed and is no longer the quality product we were used to.

April 17, 2024
Unprompted review
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Reply from Canagan

Hi, We truly appreciate your loyalty to Canagan over the past five years, and we're genuinely sorry to hear about the recent experience with your dog. We would like to assure you that our recipes still remain highly nutritious.

We encourage you to reach out to us on 01494 775 222 or via email at info@canagan.co.uk. Our team is committed to finding a resolution and supporting you with this issue. Your satisfaction and your dog's well-being remain our top priorities.
Best regards, Rebecca

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