canarieshirts.com Reviews 

192
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

I ordered a jumper, did not receive the goods and the company did not respond to my 3 emails asking where my goods were. Would not recommend and have not received my money back either

Rated 5 out of 5 stars

Wonderful designs and quality stitching, ease of buying combined with the discount. Other customer reviews about the shirts falsely suggested that regular size is loose and slim fit is tapered but not... See more

Rated 5 out of 5 stars

I’ve placed my very first order with Canarie Shirts after seeing their advert on my facebook and I have to say I’m very pleased with their customer care and speedy delivery. My husband is really enjoy... See more

Rated 5 out of 5 stars

First time trying to brand and I’m very impressed! Top quality formal shirts, very similar to your usual TM LEWIN or CT shirts but at very fair and reasonable price. Great promotion going on at the mo... See more

Company replied

Company details

  1. Men's Clothing Store

Information provided by various external sources

Our luxury shirts are tailored and crafted from the highest quality cotton. We offer you a wide range of shirts including formal, slim fit and Canarie casual shirts. You can find shirts for any special occasion at Canarie!


Contact info

3.7

Average

TrustScore 3.5 out of 5

192 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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3.7

All reviews

(192)

4 reviews in the last 12 months

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Rated 1 out of 5 stars

Goods not received

I ordered a jumper, did not receive the goods and the company did not respond to my 3 emails asking where my goods were. Would not recommend and have not received my money back either

March 26, 2026
Unprompted review
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Rated 1 out of 5 stars

Refund process nightmare!

Sent back 4 shirts requesting refund. Had an acknowledgement stating that the shirts had been received and refund issued which can take up to 14 days!! It has now been 12 days no refund received and awaiting a response to a chaser email. It is 2025 and most companies can issue refunds in 3-5 days! Do I need to speak to my credit company and do a Section 75? I wish I had known this before ordering as I cannot be bothered with this apparent hassle to get my money back! I would think twice about ordering from this company if there is a chance you will need a refund.

UPDATE: in response the the reply below, there has been no repeated emails in just one asking for an acknowledgment of the return of the shirts and today’s follow up for the refund. If most organisations can process refunds within 3-5 business days I can’t see why your business can’t either.

September 24, 2025
Unprompted review
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Reply from canarieshirts.com

Thank you for your feedback. We’ve already replied to your email to let you know that your refund has been issued and that it can take 5–14 working days to appear in your account, depending on your bank’s processing times.

For your reassurance, I’ve also attached a screenshot of the refund confirmation as proof.

We understand the frustration, but please note that emailing us repeatedly or leaving negative reviews will not change how quickly your bank processes the refund. Rest assured, the refund has been sent from our side and should clear within the timeframe given.

Thank you for your patience.

Rated 1 out of 5 stars

Inconsistency in dealing with clients

I bought 4 shirts @ £100 from canarie shirts, they sent oversized shirts and I asked for an exchange. I returned the shirts immediately but it took me a month to get a response from them. They later responded and told me that they are sending only 2 shirts and will make a refund for the other two shirts which are currently unavailable. I later received 3 shirts with no refund for the 1 shirt. I sent message and I got no response. I was suppose to use this shirts for my vacation, I have gone on the vacation without the shirts and came back with unresolved refund issues with respect to the shirts. It's not nice at all

July 5, 2025
Unprompted review
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Reply from canarieshirts.com

Hello Jatau,

We’d like to clarify that you selected our Regular Fit, which is designed as our more generous fit. Regarding your refund, as explained in our earlier email, the initial refund attempt was returned back to us by your payment provider. We have now attempted the refund again, and you should see it reflected shortly.

We truly regret that this process took longer than expected and that it disrupted your plans for your vacation. Please rest assured that we are committed to resolving this matter fully and ensuring your satisfaction.

Regards,
Ali,

Rated 4 out of 5 stars

Nice-looking shirts but sleeves too long!

As a first-time customer, I ordered 4 shirts @ £25 each under CanarieShirts' current offer. Their choice of colours & patterns looked good although in my collar size, the choice became more limited and their was only once choice of sleeve length (17") for my collar size. The shirts duly arrived quite quickly and I was pleased with my choice. However, having tried on one shirt, the sleeves were far too long (it made me think Canarie had used an Orangutang for a model for its shirts!)
As I really did not want to go to the trouble of finding someone to shorten the length of 8 sleeves, and the extra cost, sadly I really had no option but to return the shirts, much to my disappointment. Because of Charlotte's excellent customer service (from 'across the pond'!) I would rate CanarieShirts at 4½ stars out of 5.

July 2, 2025
Unprompted review
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Rated 2 out of 5 stars

Nice Looking and Fits Well, but Low Quality

They are nice shirts looking shirts which fit well, but they fall apart quickly after washing. After one wear of a blue shirt I bought, I treated the collar with stain remover and the color washed out of it. Other shirt I bought, after two washes, the plastic buttons cracked.

February 28, 2025
Unprompted review
Rated 4 out of 5 stars

Just received my shirt

Just received my shirt, excellent fit,good quality. Very pleased with it. Sad that it doesn't have a pocket. Overall a very good shirt.

June 28, 2025
Unprompted review
Rated 5 out of 5 stars

Canarie shirts are simply outstanding

Canarie shirts are simply outstanding. The classic style, perfect fit, and luxurious feel make them a cut above the rest. In my opinion, the quality surpasses anything offered by today’s mainstream menswear retailers. I’d highly recommend them to anyone looking for timeless, top-tier shirts.

May 1, 2025
Unprompted review
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Rated 1 out of 5 stars

Very Poor Service

I tried to order two shirts but the online delivery address field was corrupted and added a random town and postcode to the end of my delivery address. Why did they send a parcel out with two delivery addresses on it? Have not received a response to my email within 24 hours as promised. They do not advertise a telephone number to speak to someone. Best avoided in my view

February 11, 2025
Unprompted review
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Reply from canarieshirts.com

Thank you for your feedback, and I’m sorry to hear about your experience. Upon reviewing your order, it seems that the address entered during checkout was incorrect. Unfortunately, once the order is on its way, we are unable to change the shipping address for the same order.

However, please don’t worry! I can see that a member of our team is already working to sort this out, and we will send you a replacement order to the correct address you provided as soon as possible.

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Rated 5 out of 5 stars

Thanks for the shirts

Thankyou for the shirts,very happy. Had a few fun and games with Ebay and returns. I wish you did more 20" collars

December 9, 2024
Unprompted review
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Reply from canarieshirts.com

Hi Steve,

Thank you for reaching out. Since your order was placed on eBay, you will need to contact our eBay support team directly. Their response time is typically 1-2 business days. However, I will forward your concern to them as well, and they will investigate the matter and work to resolve it as quickly as possible.

If you need further assistance in the meantime, feel free to reach out!

Best regards,
Charlotte,

Rated 1 out of 5 stars

Canarie shirts owe me money for shirts…

Canarie shirts owe me money for shirts returned and have stopped responding to my messages. They promised making the refund more than 2 weeks ago but has stopped communicating with me since then. Awful behaviour, and I will think twice before buying anything from them.

December 14, 2024
Unprompted review
canarieshirts.com logo

Reply from canarieshirts.com

Hello Mr Ericson,

Thank you for reaching out. After reviewing your details details, I can confirm that a refund has already been processed to your PayPal account. We have attached a screenshot as proof of the transaction for your reference.

Please check your PayPal account for the refund, and feel free to contact us if you have any further questions or concerns.

Merry Christmas and best wishes,
Charlotte,
Canarie Shirts Team,

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Rated 1 out of 5 stars

Sent an email requesting to exchange…

Sent an email requesting to exchange two unopened shirts and received an email that they would bevin touch but never did
shocking

September 18, 2024
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Reply from canarieshirts.com

Thank you for your feedback. We apologise for any confusion. We have already replied to your email and provided instructions to visit our return portal on our website, where you can request a free return label. Please check your inbox for our previous messages, and don't hesitate to reach out if you need further assistance. We're here to help!

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