Canastia Reviews 19

Reply from Canastia

Aug 21, 2023

Dear Tam .
We sincerely apologize for the delay you experienced with the delivery of your order. We understand your frustration and want to assure you that we're taking immediate steps to address the situation.

Upon investigating your order, we can confirm that your shipment was dispatched promptly via FedEx on the following day after your purchase. However, it appears there might have been an unforeseen delay during the shipping process. We've already opened a case with FedEx to track the current status of your shipment and ensure it's on its way to you.

We understand how important it is to receive your items on time, and we share your disappointment that the delivery did not meet your expectations. Please know that if you do not receive the product or if it arrives in unsatisfactory condition, we are committed to offering a full refund or promptly reshipping the product to you.

We would like to highlight that, occasionally, delivery issues can arise from circumstances beyond our control, such as courier-related challenges. While we strive to ensure timely deliveries, there are instances where external factors can impact the expected delivery window.

Typically, our delivery process takes between 2 to 5 business days. We understand the inconvenience this delay has caused you and appreciate your patience as we work to resolve this matter.

If you have any further questions or concerns, please don't hesitate to reach out to our dedicated customer service team at info@canavitam.com . Your satisfaction remains our priority, and we are committed to making this right for you.

Thank you for your understanding and for giving us the opportunity to address this issue.

Reply from Canastia

May 25, 2023

Dear Fatou,

Thank you for reaching out to us and expressing your concerns. We understand that you are disappointed because you did not receive your order. After thoroughly
investigating the matter, we found that your order was indeed dispatched on May 10th, as confirmed by the tracking number provided.

According to the tracking information, a first delivery attempt was made by Post Canada on [May 12th ]. Unfortunately, it seems that you were not available at the specified address at the time of delivery. and the second attempt was made on May 17th, you can see all these details on the record of your tracking number , As a result, a notification was left, requesting you to pick up the package from the nearest post office. the package will available for pickup till May 28th .

We apologize for any inconvenience caused by this situation. We understand how frustrating it can be when you're unable to receive your order promptly. However, we would like to clarify that this issue was beyond our control, as it was the responsibility of the postal service to deliver the package to you.

To resolve this matter, we kindly request you to visit your local post office and provide them with the tracking number. They will be able to assist you in retrieving your package. We are confident that you will find your order waiting for you at the post office.

Once again, we sincerely apologize for any inconvenience caused. We value your satisfaction as our client, and we are committed to ensuring a positive experience for you. If you have any further questions or require assistance, please do not hesitate to reach out to our customer support team , I want to confirm that one of our team trieng to call your phone number today may 25th at 10:39

Thank you for your understanding.

Canavitam