Great selection and competitive prices, but I really value the incredible care they take in wrapping and packing their shipments. Everything is carefully bundled to prevent breaking but each box is pa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased a Japan only bourbon from Cana Win Co. The price was slightly higher than other posted prices from other sellers, but those sellers had a bunch of m8xed reviews with issues. I felt confide... See more
Company replied
I recently had a bad experience with making an online purchase. So I was nervous making another one. However, Cana Wine Company had a rare bottle that I really wanted. It was either trust or miss anot... See more
Company replied
Buyer beware. I ordered the Crown Royal XR Red Waterloo. It wanted me to pay by paypal. I entered the address to where my item was to be shipped and the bill of sale sends it sending it to my old form... See more
Company replied
Company details
Written by the company
Cana Wine Company, a boutique online retailer that specializes in offering rare and exceptional wines, bourbons, and spirits. At Cana Wine Company, we are committed to providing our customers with the highest quality products, exceptional customer service, and an unrivaled shopping experience.
Contact info
701 cowan st, 37115, Nashville, United States
- 629-800-5131
- support@canawineco.com
- canawineco.com
4.6
Excellent
423 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The delivery was prompt
The delivery was prompt. The company made an effort to insulate the wine during shipping. We are experiencing extremely hot weather, so wine was still fairly warm, so that was a concern. I would suggest charging extra and send in ice pack during summer. Also, label had a small damaged blemish.
June 29, 2026
Reply from CANA Wine Company
Thank you for your thoughtful feedback.
We’re glad your order arrived promptly and that you appreciated our efforts to protect your wine during shipping. We also appreciate your suggestions regarding ice packs during hot weather and your note about the label condition. Your feedback is valuable, and we’ll take it into consideration as we continue improving our shipping process. We truly appreciate your support and hope to serve you again!
Thanks,
Cana Wine Co. Team
What an amazing place to conduct…
What an amazing place to conduct business! super fast shipping and the packaging was remarkable! will definitely return!
May 21, 2026
Unprompted review
Reply from CANA Wine Company
Thank you for the amazing feedback!
We’re thrilled to hear you had such a great experience. It’s wonderful to know you were impressed with our fast shipping and secure packaging. We truly appreciate your support and look forward to serving you again!
Thanks,
Cana Wine Co. Team
Ordered my husband's favorite scotch
Ordered my husband's favorite scotch. Packaged very well. Arrived in time for Father's Day.
June 3, 2026
Reply from CANA Wine Company
Thank you for the wonderful feedback!
We’re glad your husband’s favorite Scotch arrived safely, was well packaged, and made it in time for Father’s Day. We truly appreciate your support and hope it helped make the occasion extra special!
Thanks,
Cana Wine Co. Team
In stock, prompt delivery
Had in stock a product that is difficult to find. Prompt delivery.
June 3, 2026
Reply from CANA Wine Company
Thank you for the great feedback!
We’re glad we had the hard-to-find product you were looking for and that your order arrived promptly. We truly appreciate your support and look forward to serving you again!
Thanks,
Cana Wine Co. Team
Reply from CANA Wine Company
Thank you for the wonderful feedback!
We’re glad you were happy with our customer service, fast delivery, and responsiveness. We truly appreciate your support and look forward to serving you again!
Thanks,
Cana Wine Co. Team
Reply from CANA Wine Company
Thank you for the great feedback!
We’re glad you were happy with the secure packaging and fast delivery. We truly appreciate your support!
Thanks,
Cana Wine Co. Team
Awesome Experience!!!!
June 1, 2026
Reply from CANA Wine Company
Thank you for the awesome feedback!
We’re thrilled to hear you had a great experience. We truly appreciate your support and look forward to serving you again!
Thanks,
Cana Wine Co. Team
I added The Gift box option to the…
I added The Gift box option to the package but it doesn't fit the bottle. It's too small. Also the picture does show the bottle and a box but there was no box included.
June 1, 2026
Reply from CANA Wine Company
Thank you for your feedback, and we’re sorry to hear about the issue with the gift box.
We understand your disappointment, especially when the gift box did not fit the bottle and the packaging did not match your expectations based on the product image. We appreciate you bringing this to our attention and will review the listing and packaging options to help prevent similar issues in the future. Thank you for your support and for giving us the opportunity to improve.
Thanks,
Cana Wine Co. Team
Great company Great Service
Just happened to stumble across their website and they didn’t disappoint! Chase went out of his way to find us exactly what we were looking for in the most professional way and shipping/tracking was quick and exact
June 1, 2026
Reply from CANA Wine Company
Thank you for the fantastic feedback!
We’re thrilled you found us and had a great experience. We’ll be sure to pass your kind words along to Chase—going the extra mile for customers is exactly what we strive for. We truly appreciate your support and look forward to serving you again!
Thanks,
Cana Wine Co. Team
The selection of wines.
May 29, 2026
Reply from CANA Wine Company
Thank you for the great feedback!
We’re glad you enjoy our wine selection. We truly appreciate your support and look forward to helping you discover more great wines in the future!
Thanks,
Cana Wine Co. Team
My package arrived on time with no…
My package arrived on time with no damage. Delivery driver was outstanding.
May 21, 2026
Unprompted review
Reply from CANA Wine Company
Thank you for the great feedback!
We’re glad your package arrived safely and on time, and we’re especially happy to hear the delivery driver provided outstanding service. We truly appreciate your support!
Thanks,
Cana Wine Co. Team
Great bourbon, AI customer service
Ordering was easy and I received my exact bourbon, but I am giving it 4 stars for customer service. It took several days before my item showed up”shipped”, so I reached out via chat. It was an automated chat bot. After not being able to provide a satisfactory answer, it advised me that it was having a live agent join the chat to assist me. I waited over 15 minutes and no one ever joined. It was during business hours.
May 8, 2026
Reply from CANA Wine Company
Thank you for your feedback and for sharing your experience.
We’re glad the ordering process was easy and that you received your bourbon exactly as expected. However, we sincerely apologize for the delay in shipping updates and for the poor experience with our chat support. Waiting for a live agent who never joined is understandably frustrating, especially during business hours.
We appreciate you bringing this to our attention and will share your feedback with our team as we work to improve our customer service experience. Thank you again for your support and honest review.
Thanks,
Cana Wine Co. Team
Reply from CANA Wine Company
Thank you for the great feedback!
We’re glad you were happy with the product availability and the knowledge of our team. We truly appreciate your support!
Thanks,
Cana Wine Co. Team
Received everything I asked for in good shape and has described.
Had some items that I've been looking for and gave them a shot. Received everything I asked for just as described. Will shop with them again soon.
April 10, 2026
Reply from CANA Wine Company
Thank you for the great feedback!
We’re glad you found the items you were looking for and that everything arrived just as described and in good shape. We truly appreciate your support and look forward to your next order!
Thanks,
Cana Wine Co. Team
Saved the day....thanks
April 13, 2026
Reply from CANA Wine Company
Thank you for the great feedback!
We’re glad we could come through for you—happy to help! We truly appreciate your support.
Thanks,
Cana Wine Co. Team
Reply from CANA Wine Company
Thank you for the great feedback!
We’re glad we had what you were looking for and could get it shipped to you. We truly appreciate your support!
Thanks,
Cana Wine Co. Team
Forgot the gift card and the gift box
Forgot the gift card and the gift box.
Got the wine :) which was the important part.
April 10, 2026
Reply from CANA Wine Company
Thank you for your feedback, and we’re sorry the gift card and gift box were missed.
We’re glad the wine arrived safely, but we understand how important those extras can be—especially for a gift. We’ll share this with our team to help prevent this in the future. We truly appreciate your support!
Thanks,
Cana Wine Co. Team
What a fantastic place to do business
What a fantastic place to do business! Super fast shipping and the packaging was incredible! Will definitely be back!
April 9, 2026
Reply from CANA Wine Company
Thank you for the fantastic feedback!
We’re thrilled you had such a great experience with our fast shipping and packaging. We truly appreciate your support and look forward to your next order!
Thanks,
Cana Wine Co. Team
Good, but too late
It took to long to process and ship. Was l too late. It missed the party.
April 8, 2026
Reply from CANA Wine Company
Thank you for your feedback, and we’re sorry the order didn’t arrive in time for your event.
We understand how disappointing that can be and will continue working to improve our processing and shipping times. We truly appreciate your support and hope to provide a better experience next time.
Thanks,
Cana Wine Co. Team
Reply from CANA Wine Company
Thank you for the great feedback!
We’re glad you enjoyed the wine and that it arrived quickly. We truly appreciate your support!
Thanks,
Cana Wine Co. Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.