Candymail Reviews 

4,082
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 682 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of unique snacks and drinks from around the world, often highlighting items that are difficult to find elsewhere. The delivery service is consistently described as fast and efficient, with many people receiving their orders quickly and without issues. Reviewers also appreciate the secure and careful packaging, ensuring products arrive intact and undamaged, even for fragile items like glass bottles. However, some customers occasionally experienced issues with damaged items upon arrival, such as broken cans or crushed crisps, despite good packaging. A few other people also felt that some products arrived past their best-before date or were stale, and there were instances of delayed deliveries. Additionally, some reviewers were not happy with the variety or presentation of mystery boxes, finding them underwhelming or not suitable as gifts.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the wide selection of... See more

Delivery service

Consumers find delivery service to be positive, with many praising the fast and quick delivery times, often... See more

Order

Customers consistently note positive experiences with order, praising the prompt dispatch and quick delivery... See more

Quality

Users describe positive interactions with quality, often praising the good quality goods and the selection of... See more

Service

Reviewers consistently express satisfaction with the service, describing it as excellent and top-notch from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When you really want that full on flavourful Sugar Rush you can't go wrong ordering from Candymail. Never disappoints with both the quality of the products and delivery. Just the smell of the Grape So... See more

Rated 5 out of 5 stars

Placed my order on the 28th of May and ot arrived on the 30th amazing delivery by candymail and the team The items arrived undamaged the other box was slightly broken but all the contents where... See more

Rated 5 out of 5 stars

This was my first time ordering from Candymail.co.uk. I ordered multiple items as a birthday gift. The items arrived quickly, they were well packaged but unfortunately one of the cans was damaged. I g... See more

Rated 5 out of 5 stars

The Customer service was on point we, I thought there was an issue but just a misunderstanding from my side due to shipping alerts. An awesome premium Mystery gift bag .Greetings from Frankfurt Germa... See more


Company details

  1. Confectionery
  2. Candy Store
  3. Chocolate Shop
  4. Sweets and Dessert Buffet
  5. Donut Shop
  6. Japanese Confectionary Shop

Written by the company

Welcome to Candymail.co.uk, your go-to destination for an unparalleled confectionery experience delivered right to your doorstep! At Candymail.co.uk, we're passionate about indulging your sweet tooth and spreading the joy of delectable treats from America and around the world. Our journey began with a simple yet powerful belief – everyone deserves to savor the goodness of the finest candies and snacks. That's why we founded Candymail.co.uk, a confectionery mail-order website dedicated to bringing the best sweets and treats to Candy enthusiasts across the UK. What sets us apart is our unwavering commitment to providing an exceptional range of imported candy, snacks, treats, and sodas. Our carefully curated Candy boxes are designed to delight your taste buds with an array of iconic brands, including Reeses, Hersheys, M&Ms, Nerds, Jolly Rancher, Swedish Fish, Mountain Dew, Oreo, American Fanta, Dr. Pepper, Twinkies, and many more. At Candymail.co.uk, we understand the joy that comes with unwrapping a box filled with your favorite treats, and we strive to make that experience accessible to Candy lovers everywhere. Our dedication to quality, variety, and customer satisfaction has earned us the trust of Candy enthusiasts who turn to us for an exciting journey into the world of international confectionery. Join us at Candymail.co.uk and treat yourself or your loved ones to an unforgettable candy adventure. Indulge in the sweetest moments, one box at a time!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(4,082)

647 reviews in the last 12 months

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Rated 4 out of 5 stars

Great selection of products

The product range is good but the recent order was had some issues. the crisps were crushed and I wish there was an option to choose a freebie rather than get sent something that is undesirable.

July 1, 2026
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Rated 5 out of 5 stars

It was all processed and sent very…

It was all processed and sent very quickly. I was so glad it was labelled 'fragile' so my bts oreos didn't arrive crushed. I've seen they have just increased the price from £3.99 to £4.99 which is not worth it in my opinion so I won't be buying more unless they change it.

July 3, 2026
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Rated 5 out of 5 stars

The Customer service for Tems a long way from home

The Customer service was on point we, I thought there was an issue but just a misunderstanding from my side due to shipping alerts. An awesome premium Mystery gift bag .Greetings from Frankfurt Germany. To your online ordering. "I'll be back."
Tony

June 24, 2026
Rated 5 out of 5 stars

Recommended!!

They say first impressions matter and after my first order from Candymail I recommend them. I placed my order , it was dispatched promptly. An excellent service .

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

What? Another positive review!!!

Here we go, the same old positive review🤣🤣🤣🥱🥱
Luckily I managed to get my very small chocolate order in before all this stupid weather kicked off. It was treated as if it was the best order they had received and it arrived two days later. Only sorry I can't reorder but until that silly yellow thing goes away Candymail is very sensibly not posting chocolate - roll on winter🥵

June 17, 2026
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Rated 5 out of 5 stars

Great service

Great service. Wonderful communication about the order and its delivery. Everything on time and good quality. I would recommend and use again.

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

The Candyman most certainly can...

When you really want that full on flavourful Sugar Rush you can't go wrong ordering from Candymail. Never disappoints with both the quality of the products and delivery. Just the smell of the Grape Soda set me reeling. The excitement of getting oddities from Japan and America so easily and at such reasonable prices keep me coming back. Damn my sweet tooth!

June 23, 2026
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Rated 5 out of 5 stars

Customer service 10/10

This was my first time ordering from Candymail.co.uk. I ordered multiple items as a birthday gift. The items arrived quickly, they were well packaged but unfortunately one of the cans was damaged. I got in contact with customer services who refunded me straight away with no issues.

June 17, 2026
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Rated 5 out of 5 stars

A good choice of snacks

My family and I found this a really good way to try out snacks we had never tried before and a few we battle to find from our original home country. There were only 3 products none of us enjoyed out of the 17 I ordered. I would like to make a suggestion that packaging be upgraded a bit as the crisps bag opened and the crisps were crushed, so were some chocolate. Besides those two mishaps, this was a really fun way to try new stuff. I will definitely order again.

June 18, 2026
Unprompted review

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