Candymail Reviews 

4,081
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 682 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of unique snacks and drinks from around the world, often highlighting items that are difficult to find elsewhere. The delivery service is consistently described as fast and efficient, with many people receiving their orders quickly and without issues. Reviewers also appreciate the secure and careful packaging, ensuring products arrive intact and undamaged, even for fragile items like glass bottles. However, some customers occasionally experienced issues with damaged items upon arrival, such as broken cans or crushed crisps, despite good packaging. A few other people also felt that some products arrived past their best-before date or were stale, and there were instances of delayed deliveries. Additionally, some reviewers were not happy with the variety or presentation of mystery boxes, finding them underwhelming or not suitable as gifts.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the wide selection of... See more

Delivery service

Consumers find delivery service to be positive, with many praising the fast and quick delivery times, often... See more

Order

Customers consistently note positive experiences with order, praising the prompt dispatch and quick delivery... See more

Quality

Users describe positive interactions with quality, often praising the good quality goods and the selection of... See more

Service

Reviewers consistently express satisfaction with the service, describing it as excellent and top-notch from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When you really want that full on flavourful Sugar Rush you can't go wrong ordering from Candymail. Never disappoints with both the quality of the products and delivery. Just the smell of the Grape So... See more

Rated 5 out of 5 stars

Placed my order on the 28th of May and ot arrived on the 30th amazing delivery by candymail and the team The items arrived undamaged the other box was slightly broken but all the contents where... See more

Rated 5 out of 5 stars

This was my first time ordering from Candymail.co.uk. I ordered multiple items as a birthday gift. The items arrived quickly, they were well packaged but unfortunately one of the cans was damaged. I g... See more

Rated 5 out of 5 stars

The Customer service was on point we, I thought there was an issue but just a misunderstanding from my side due to shipping alerts. An awesome premium Mystery gift bag .Greetings from Frankfurt Germa... See more


Company details

  1. Confectionery
  2. Candy Store
  3. Chocolate Shop
  4. Sweets and Dessert Buffet
  5. Donut Shop
  6. Japanese Confectionary Shop

Written by the company

Welcome to Candymail.co.uk, your go-to destination for an unparalleled confectionery experience delivered right to your doorstep! At Candymail.co.uk, we're passionate about indulging your sweet tooth and spreading the joy of delectable treats from America and around the world. Our journey began with a simple yet powerful belief – everyone deserves to savor the goodness of the finest candies and snacks. That's why we founded Candymail.co.uk, a confectionery mail-order website dedicated to bringing the best sweets and treats to Candy enthusiasts across the UK. What sets us apart is our unwavering commitment to providing an exceptional range of imported candy, snacks, treats, and sodas. Our carefully curated Candy boxes are designed to delight your taste buds with an array of iconic brands, including Reeses, Hersheys, M&Ms, Nerds, Jolly Rancher, Swedish Fish, Mountain Dew, Oreo, American Fanta, Dr. Pepper, Twinkies, and many more. At Candymail.co.uk, we understand the joy that comes with unwrapping a box filled with your favorite treats, and we strive to make that experience accessible to Candy lovers everywhere. Our dedication to quality, variety, and customer satisfaction has earned us the trust of Candy enthusiasts who turn to us for an exciting journey into the world of international confectionery. Join us at Candymail.co.uk and treat yourself or your loved ones to an unforgettable candy adventure. Indulge in the sweetest moments, one box at a time!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

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Replied to 97% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(4,081)

647 reviews in the last 12 months

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Rated 2 out of 5 stars

Absolutely NO aftersales support.

Absolutely NO aftersales support.
Made a small order that was to be delivered to France (total with shipping was less than 25 sterling. Order appeared to go out fast...and that is when things went down. I noticed the order made it to France, but sat in customs for over 3 days, and according to Candymail, it is still in customs, in France. I sent 2 emails asking for help/clarification on what was happening with the order....After 4 days still no response from the company. Once the purchase is made and they have their money, there is absolutely NO after sales support and they don't care about the customer. If you are having anything shipped outside the UK from Candymail, good luck. It as now been almost 10 days since placing the order and 8 since it was shipped and I have not received it yet nor a response/support from Candymail.

March 26, 2026
Unprompted review
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Reply from Candymail

Hi Randell,

Thank you for your message.

We did reply to your previous email, although it was a little later than our usual response time, so we do apologise for the delay on this occasion.

I’ve checked the tracking again on our side and it now shows that your parcel has been delivered.

When parcels are sent internationally, it’s quite common for tracking to show “in customs” for a few days while the shipment is being processed. Unfortunately this stage is handled entirely by the local customs authority and courier, so we don’t have the ability to speed it up or receive detailed updates during that time.

From dispatch to delivery, your order took around 5 working days, which is actually quite quick for an international shipment.


Kind regards,
Aaron
Candymail.co.uk

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Rated 5 out of 5 stars

Return customer

Have used Candymail many times and never had any complaints from my kids, its a great way to experience drinks, candy and snacks from different countries. Have tried other stores but they have never been as good as candymail. Good communication, good products and well packaged.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I found this site while looking for coffee kit kats and found a few more treats, easy checkout and fast delivery. Came well packaged, will definitely order again

March 16, 2026
Unprompted review
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Rated 3 out of 5 stars

The last 2 packages

The last 2 packages, 1 damaged and the second missing items what’s going on?

March 7, 2026
Unprompted review
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Reply from Candymail

Hi Louise,

Thank you for your message, and I’m sorry to hear you’ve had issues with your last two orders.

In the case of the order with missing items, a couple of products were unfortunately out of stock at the time of picking, so those items were automatically refunded rather than shipped.

Regarding the damaged parcel, I’m very sorry that happened during transit. We always do our best to package items securely, but occasionally couriers can be a little rough with parcels.

If there are any specific items you believe were missing or damaged that haven’t already been refunded, please let us know and we’ll be happy to look into it further for you.

Kind regards,
Aaron
Candymail.co.uk

Rated 3 out of 5 stars

Very speedy delivery items purchased at…

Very speedy delivery items purchased at a reasonable price accept for the American candy mail , I thought I would be receiving something sweet I received a crumbled box of Pringles very disappointing.

March 20, 2026
Unprompted review
Candymail logo

Reply from Candymail

Hi Allen,

Thank you for your feedback, and I’m really glad to hear you were happy with the delivery speed and most of the items.

I’m very sorry about the American Mystery Candy — it looks like there was a mispick during packing, and you unfortunately received the wrong item.

We’ve refunded the item for you, and I apologise for the disappointment.

Thank you again for your feedback and for ordering with Candymail.

Kind regards,
Aaron
Candymail.co.uk

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Rated 5 out of 5 stars

Started using candymail when my son…

Started using candymail when my son wanted all the new primes and this year my daughter asked for sweets for Easter 🐣 so this came in very handy as there is always a good range of American sweets always arrives very quick.

March 10, 2026
Unprompted review
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Rated 5 out of 5 stars

I love this site!

I love this site!! Theres so many things I miss from America when I'm in England, its so nice to be able to get them again!!! Everything is always packed very well, and Everything is always in date!!

March 12, 2026
Unprompted review
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Rated 5 out of 5 stars

The snacks were great

The snacks were great. The ruffles were nice but a bit too salty for my liking but I’m sure others would love that. I really wanted to try the Dubai chocolate but they did not have it in stock. But overall experience was excellent.

March 6, 2026
Unprompted review

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