Candy Obsession Reviews 

106
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

Ordered over a month ago. Never received items and the website has shutdown saying closed because of Christmas rush!! Where do I go now for a refund?! It’s now the end of January!!

Rated 5 out of 5 stars

The BEST online sweet shop you will find - trust me. They are flexible, very reasonably priced, wonderful customer service that quickly personally call you to address any issues or concerns, and aweso... See more

Rated 5 out of 5 stars

The quality of the sweets are great and you have a lot of options to choose from. My only negative point is that it says you can track your order on the website but the website doesn't update so you c... See more

Rated 5 out of 5 stars

Great place to buy pick n mix online. I tried a "pick your own" pick n mix and their website offers a lot of choice. Delivery was super quick. The best part of this service is the freshness of the swe... See more

Company details

  1. Candy Store

Written by the company

We offer premium quality Pick 'n' Mix


Contact info

4.2

Great

TrustScore 4 out of 5

106 reviews

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4.2

All reviews

(106)

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Rated 5 out of 5 stars

Fresh high quality sweets!

I recently ordered a 1.5kg pick mix from This company and the quality was amazing,the sweets tasted so much fresher than they would of if I had brought them straight from a shop.I loved the huge selection of sweets I could choose to make my ideal pick mix.I will definitely be ordering again soon and I can’t recommend this business enough!
Thank you 😊

December 1, 2022
Unprompted review
Rated 5 out of 5 stars

TOP QUALITY SWEETS!

I will start this review by saying that I have a serious sweet tooth issue, so I would regard myself as being an expert in this area!
I have now had numerous deliveries of packages of sweets from Candy Obsession and so thought it was time to share my experience and rate the sweets.

I must start with the sweets as that’s what it’s all about! They are all fantastic sweets, there is a huge selection and the quality is second to none, every delivery has contained fresh items that have been perfectly packaged. The resealable pouch is a welcome bonus, some of the pouches I have ordered are huge and too much, even for me, to finish in one sitting, so to be able to keep them perfectly fresh for my next sweet binge is great!
The individual sweets are clearly chosen to be the premium option of each type, no poor quality and cheap brands have been used in any of the selections that I have made.

The website is easy to navigate and payments are secure and simple to process.

Top quality delivery at the advertised speed has been experienced with every order.

This is a very professional business that responds to communication on the same day. I have even made special requests that weren’t available on the website and these were sorted with no hassle at all.

The Company go out of their way to deliver a great overall experience, these are top quality sweets at highly competitive prices provided by a friendly and efficient business, what more could you ask for?!

Go ahead and tell your friends and family as they won't be disappointed! 10/10!!!

November 25, 2022
Unprompted review
Rated 5 out of 5 stars

Great product, fast delivery

High quality candy with an unbelievably huge variety. You can tell they are fresh just by looking at them. Good value for money and delivered promptly. I cannot recommend them enough.

October 28, 2022
Unprompted review
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Rated 1 out of 5 stars

We ordered a selection of sweets and…

We ordered a selection of sweets and when we finally received our order.

Packaging was damaged, bag not sealed and other bag contained poor quality sweets that at best were that of leftovers.

Sweets were sticky and definitely not fresh and despite contacting seller on email and number.

They have not replied so avoid the drama and look elsewhere.

November 22, 2022
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID AVOID AVOID

AVOID AVOID AVOID AVOID AVOID

Ordered sweets from this company for a party and was met with nothing but stress and hassle from the owner of the business.

They don't answer their telephone number and the number is always turned off, it comes across that the number is there to make you think there a honest and trustworthy company.

Sadly the company operate to such a poor standard that a order was weeks late and after multiple emails and message to them i got no where.

The items were ordered but never arrived in the time scale they state on the website, I then was informed that the delivery was out for delivery with Royal Mail, having waited days i chased them and was ignored for days on trot.

After finally getting a response, the owner came back saying he was very sorry and offered a 20% discount which was fair but like i said all we wanted was the order to be with us.

He then informed us that he would at his cost get the goods delivered by DPD for a next day delivery, this came and went and after so many different excuses from him blaming the courier still no goods.

The company are really poor with there service and if the owner spent as much time getting delivers out on time instead of fighting negative reviews he might learn.

The quality of the items were beyond poor and the main tub of sweets was not sealed like they state and not fresh like they claim.

The contents of the sweets were at best what you see as leftovers and pretty much poor quality.
Sweets were all to much of the same with little variety and stale

October 31, 2022
Unprompted review
Candy Obsession logo

Reply from Candy Obsession

Thank you for your feedback. We are disappointed to hear that despite a number of emails to yourself to resolve this matter you are still not happy. This included a free upgrade to DPD in order to try to get your order to you quicker. We continue to offer premium sweets packed fresh to order and will be investigating offering a next day delivery option in the near future.

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Rated 1 out of 5 stars

Paid for sweets to be delivered by…

Paid for sweets to be delivered by Halloween and nothing been past 5 days and lots of emails but no sweets.
First issue with Royal Mail then being upgraded to DPD and no real tracking.

Further email today from them and being blackmailed now that they would not refund
My order unless I removed my reviews which I won’t.

The seller has taken to multiple
Platforms trying to have my reviews removed.

Finally the sweets arrived and were not fresh, poorly packaged and was more like a box of factory seconds.

I would never trust this company again and would say that they have a lot to learn about customer service and how you treat customers.
The product was poor quality and rock hard sweets but the fresh ones I expected.

November 1, 2022
Unprompted review
Candy Obsession logo

Reply from Candy Obsession

Thank you for your feedback. We are disappointed to hear that despite a number of emails to yourself to resolve this matter you are still not happy. This included a free upgrade to DPD in order to try to get your order to you quicker. We continue to offer premium sweets packed fresh to order and will be investigating offering a next day delivery option in the near future.

Rated 4 out of 5 stars

New Customer

Good selection for the pick n mix , but when the bag has been chosen, there’s too much of one sweet

October 12, 2022
Unprompted review
Rated 5 out of 5 stars

Great sweet company

Always delivered with speed and good communication. Not opened this bag as yet but all previous orders have been excellent quality.

October 12, 2022
Unprompted review
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Rated 5 out of 5 stars

Son's present

Wow, a large packet of pick and mix for my son's birthday, he loved it. Speedy delivery and great value

October 11, 2022
Unprompted review
Rated 5 out of 5 stars

Overall great service but would like to track package

The quality of the sweets are great and you have a lot of options to choose from. My only negative point is that it says you can track your order on the website but the website doesn't update so you can't see exactly when your order will arrive but they usually arrive pretty quick (2-3 days) so it not too big a deal, would just be nice.

August 25, 2022
Unprompted review
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