Candy's Cupcakes Reviews 

5,844
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 476 reviews, reviewers overwhelmingly had a great experience with this company. Consumers often mention that placing orders online is extremely simple, and the communication throughout the delivery process is exceptionally helpful. People frequently share that the products arrive right on time, packed securely to prevent any damage during transit. Customers are particularly pleased with the delicious taste, beautiful decoration, and wonderful fresh quality of the cupcakes. Some people were dissatisfied with delivery issues, noting that packages occasionally arrived late or got sent to incorrect addresses. A few other people also felt that the cakes were sometimes dry, overly sugary, or completely lacked sufficient flavor.

What people talk about most

Product

Clients share positive opinions on product, highlighting that the cupcakes and cakes look amazing, taste... See more

Quality

Customers had positive experiences with quality, highlighting that the baked goods taste amazing, look... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that packages consistently arrive on... See more

Order

Reviewers highlight positive aspects of order, noting that online purchasing is straightforward and... See more

Service

Customers consistently note positive experiences with service, highlighting great communication and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 x special cake hampers to be delivered for 2 special occasions (cake on cake with Battenberg and the other soft rainbow icing) The cakes were gorgeous and beautifully decorated and prepared... See more

Rated 5 out of 5 stars

Ordered cupcakes for my son’s birthday 3 years running now. I always go for the personalised ones which I can custom with what ever theme I want. So far it’s been foot ball / cricket. They’ve never le... See more

Rated 5 out of 5 stars

Ordered the gluten free treatment box for a friend - it was the most beautiful thing ever, lovingly packaged and presented, and looked so amazing I had no issues handing it over in the packaging! Find... See more

Rated 5 out of 5 stars

It was so easy to place an order online for cake at Candy’s Cupcakes for my friend’s birthday only a few days before. There was a great selection to choose from and the prices were really reasonable.... See more


Company details

  1. Cupcake Shop
  2. Bakery
  3. Cake Shop
  4. Online Food Ordering Service

Written by the company

Based in Manchester, Delivering Nationwide. Our freshly baked, handmade Cupcakes are perfect for any celebration, special occasion or event. Using our cupcake delivery service, your order will arrive beautifully packaged, ready to eat, lasting up to 1 week. We also include a free gift tag for you to leave a personal message. Simply place your order online before 3pm (Monday to Friday) and your cupcakes will be delivered by our trusted courier the next day or chosen date*. (*We have a 99% success delivery rate)


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(5,844)

442 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous

The tray bake I ordered for my daughter’s birthday was superb. The quality of the cake, the decoration was all fabulous. It tasted amazing too, and I have fussy children when it comes to cake.
The cake and additional cupcakes were delivered safely and it arrived in perfect condition. Will definately be using again.

April 27, 2026
Unprompted review
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Rated 3 out of 5 stars

Great service

Cup cakes arrived on time and were packaged really well. The cupcakes were beautifully decorated. For my taste the ratio of icing to sponge was a little off, which meant we ended up not eating all of our icing and throwing it away. Also if you ate the sponge on its own it was salty but I assume this is intentional to balance the sweetness of the icing.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Delicious cakes

Delicious cakes, and beautifuly decorated, my daughter and her friends loved them. Excellent customer service and arrived on time very well packed, I will definitely be ordering more soon.

April 24, 2026
Unprompted review
Rated 1 out of 5 stars

Cakes were not delivered at all

Cakes were not delivered at all. Turned out the address information hadn't uploaded so courier couldn't deliver. No one thought to call and check, and no refund offered. Poor customer service.

April 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Delicious, beautiful cupcakes

The cupcakes arrived on time, in perfect condition thanks to some amazing packaging. They looked fantastic and tasted even better, ⭐️ ⭐️⭐️⭐️⭐️

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

My experience was such a positive one…

My experience was such a positive one and my partner was absolutely delighted to receive his cake box on his birthday. Needless to say, it didn’t last long! I made an error when ordering and this was very quickly rectified by the customer service team. I will definitely buy again.

April 21, 2026
Unprompted review
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Rated 5 out of 5 stars

fabulous cake

fabulous cake, was delicious and prompt delivery would highly recommend this company all round good experience.

April 18, 2026
Unprompted review
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Rated 5 out of 5 stars

Chocolate cake card and cookies

Sent Chocolate cake card and cookies to a friend for his birthday and He said they was absolutely Amazing & has decided To order some for a family members who lives a long distance aways birthday. They also Came on time first delivery attempt, Very well packaged and delivered with care. Thank you

April 17, 2026
Unprompted review
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