Candyshop.ch Reviews 105

We placed our candy order on January 28th, specifically for a Valentine’s Day event. Despite the ample lead time, we received no updates about shipping even a week after placing the order. It quickly became apparent, after several back-and-forth messages with the shop that our order would not arrive in time.

The shop offered a refund, which we accepted. Yet, weeks passed without any refund, and our attempts to contact the shop (via email and phone) were entirely ignored. Then, as if nothing had happened, the order suddenly arrived on March 9th long after the event, rendering it pointless.

The customer service and communication throughout this were absolutely terrible. It’s incredibly frustrating to now receive an automated request to “rate the shop.” Well, here you go: This entire ordeal could have been avoided if you had simply followed up and cared for your customers in the first place. Would not recommend.

Terrible! Two days after placing the order, you’re informed that one product is not available. Then the package is delayed and sent via Post Economy instead of DPD as described, and then, four days after the order, you notice that another product is missing. No response from support for five days

Wonderful products not offered by anyone else. Price is reasonable for the specialist goods.

I ordered a chocolate one week ago , paid 30 francs. I hope I will get it.

I had to throw all 3 packets out! They were disgusting and was a waste of my money. The biscuits were whitish on top and tasted off. Despite the expiry next year, they have obviously not been stored correctly as they have been spoiled! I am most disappointed.