The Canny Company Ltd Reviews 

228
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's effectiveness in stopping dogs from pulling, transforming walks into a more enjoyable experience for both pets and owners. Many highlight the high quality and thoughtful design of the collars, noting they are well-made and comfortable for their dogs compared to other options. People also appreciate the straightforward ordering process and the fast, efficient delivery service. However, some customers also noted concerns regarding product sizing, particularly for larger or giant breeds. Reviewers mentioned that the "giant breed" sizing might not accommodate truly massive dogs, leading to collars being too small or not fitting correctly for dogs with specific neck and muzzle lengths.

What people talk about most

Product

Customers consistently note positive experiences with product, praising its quality and effectiveness in... See more

Quality

Consumers find quality to be positive, with many reviewers praising the good quality of the straps, collar,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speed and... See more

User experience

People report positive experiences with the user experience, finding products easy to fit, use, and control,... See more

Order

Reviewers mention positive feedback about their orders, often highlighting the ease of the ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered the collar and lead for our year old Australian Labradoodle who we rehomed 12 weeks ago . He had never been walked on a lead with previous owners , so pulled a lot on normal collar . We tri... See more

Company replied

Rated 5 out of 5 stars

Purchased on recommendation. My seven month old 30kg large puppy had become dangerous to walk as she would lunge and pull. I was fearful of being pulled over and badly hurt. Instantly the Canny collar... See more

Company replied

Rated 5 out of 5 stars

Best collar we have tried. Recommended by our dogs always does trainer and both dogs instantly stopped pulling! So much more control when walking them, which is now a much more pleasant experience for... See more

Company replied

Rated 5 out of 5 stars

Delivered promptly. The Canny collar does work, but despite following your instructions, they can come off of two of the three dogs. However I am pleased with the purchases. Other similar halters have... See more

Company replied


Company details

  1. Dog Trainer
  2. Dog Walker
  3. Pet Trainer

Written by the company

The Canny Company manufacture and promote a small range of dog walking products including the popular Canny Collar, the best anti-pull head collar to help train dogs not to pull on the lead, transforming even the worst pullers into happy, well-behaved pets. Simple to fit, easy to use, kind, safe & comfortable, the unique 'behind-the-head' design of the Canny Collar means that it doesn't ride into your dog's eyes nor yank her head to one side. Voted 'Best New Product' by the UK pet industry when first launched, it is still a firm favourite with dog owners, trainers, pet stores and veterinarians. Our mission is to help owners enjoy walking their dog. The Canny Collar helps take away the stress, frustration and embarrassment of walking with a pulling dog, not to mention the worry of being pulled over and causing injury to you both. When you choose a Canny Collar, you're not alone. To date over one million owners have now trained their dogs to walk well on lead using a Canny Collar. Join them today and enjoy a lifetime of walking your dog stress-free on a loose lead.


Contact info

4.8

Excellent

TrustScore 5 out of 5

228 reviews

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4.8

All reviews

(228)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, size guide easy to use althought i got my size wrong i purchased the correct size and was refunded almost immediately for the collar id made a mistake with. Collar great quality and arrived quickly.

December 29, 2025
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Reply from The Canny Company Ltd

Thank you so much for the kind words Sue, as a small business we try our best! 😊 Happy we could meet your expectations on customer service and product quality, good luck with training your dog. 🐾 🐾

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Rated 5 out of 5 stars

Fabulous Product

My Dog walks so well with this. It’s our second one and he’s walking better without too. He doesn’t try to remove. Great design and great fit.

January 9, 2026
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Reply from The Canny Company Ltd

Thank you Nicole for sharing your experience on using the Canny Collar with your dog. 😊 We're delighted that you are using it as intended and seeing results"! It is meant to eventually train your dog to walk on a regular collar and lead and it's great to hear that this is exactly what is happening for you. 🙌 Hope you both enjoy many happy walks together. 🐾🐾

Rated 5 out of 5 stars

Personal advice and quick service

Personal advice and quick service. Collossus was too big for our 9 mth St Bernard puppy (just). Size 7 at a discount to get us through until she is mature. Quick service fitted well. Gives good control.

January 6, 2026
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Reply from The Canny Company Ltd

Thank you Stefan for taking the time to leave a review. We're happy that we could find a solution for you and your St Bernard. 😊 Good luck with your training, hope you enjoy many happy walks together. 🐾🐾

Rated 5 out of 5 stars

This is the second one we have brought…

This is the second one we have brought the first was a little big so we give it to friends we have a very strong willed belgian malinois and its like night and day amazing and thank you

January 5, 2026
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Reply from The Canny Company Ltd

Thank you so much Denise for taking the time to share your experience with the Canny. 😊 We hope that you and your friends all enjoy many happy stress-free walks with your dogs. 🙌 And no pulling! 🐾 🐾

Rated 5 out of 5 stars

I’m a big fan of the Canny Co

I’m a big fan of the Canny Co. The collar has helped my dog walk much better and he is more comfortable having the attachment at the back of his head. The connect lead is also great, with the clip in handle it makes tethering really simple.

January 2, 2026
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Reply from The Canny Company Ltd

Thanks for getting in touch Nadine, we love meeting our fans!! 🙌 We're delighted that you have been able to enjoy walking your dog more and that the design works well for you both. 😊 And the Connect Lead is a cool bit of kit isn't it? 😎 Hope you both enjoy many happy walks together (despite the snow!). 🐾 🐾

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Rated 5 out of 5 stars

Great product.

Know this great product very well. Just replaced the original with new after 10 years service.

January 2, 2026
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Reply from The Canny Company Ltd

Thank you so much Michael for keeping the faith with us! 🙌 We're very happy that we have been able to help you to enjoy walking your dog for all these years. 😊 Good luck with your new collar and nice to meet such a long term, loyal customer. 😎 🐾 🐾

Rated 5 out of 5 stars

Best collar we have tried!

Best collar we have tried. Recommended by our dogs always does trainer and both dogs instantly stopped pulling! So much more control when walking them, which is now a much more pleasant experience for us all! Would highly recommend, even if, like us, you have tried other collars.

December 15, 2025
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Reply from The Canny Company Ltd

Thank you so much Sarah for sharing your experience and leaving such a glowing review! 🙌 We're thrilled that you got such a great and immediate result with your two dogs, especially after trying other alternative brands. 😊 The important thing is that, whatever you use, you are able to enjoy walking your dogs. 🐾 🐾

Rated 5 out of 5 stars

Excellent quality

Excellent quality . Helps me train and keep control of my very large dog

December 22, 2025
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Reply from The Canny Company Ltd

Thanks Lisa for taking the time to leave a review of the Canny Collar, we really appreciate it. 😊 Good luck with your walking training, hope you both enjoy many happy walks together. 🐾 🐾

Rated 5 out of 5 stars

Amazing collar

This is the second canny collar I have bought from your company. I bought one nearly 6 years ago and this one was delivered quickly even though it was coming up to Christmas. My first one had just started to fray so thought I would treat myself to a new one. These collars changed walking my dog from the first time I put it on. I can control Bonnie with one hand if necessary. Has given me more confidence when walking near busy roads and unfriendly dogs.

December 16, 2025
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Reply from The Canny Company Ltd

Thank you so much Christine for keeping the faith and sticking with us! 🙌 We're delighted that you have got such a great result with Bonnie (lovely name) and that you can both enjoy your walks together, especially around distractions. 😊 Hope you both enjoy many more happy walks together. 🐾 🐾

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Rated 5 out of 5 stars

Great service and products

Lead and collar arrived on time and in good order. Bought the wrong size, I emailed, got a quick response and was able to exchange no problem. This arrived very promptly. Can't fault the service. Products are well made and hopefully will help my xl bully with heal work. Many Thanks.

November 13, 2025
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Reply from The Canny Company Ltd

Thank you so much Jim for taking the time to leave a review and share your experiences of the Canny. We're delighted we were able to help get the right size to you in a timely manner. Good luck with training your XL Bully, hope you both enjoy many happy walks together. 😊 🐾

Rated 4 out of 5 stars

Not suitable if letting off the lead.

This is a very well made product and you can tell the quality of it as soon as it’s out of the box.
The instructions are clear but I’m not convinced that it’s the ideal product for my 6 month Springer Spaniel. I’ve used a figure of eight lead/halti and he kept scrapping his nose on the floor to get it off, resulting is a bleeding snout. So I thought that this would be much kinder and better to use.
On the first try, he was like a rodeo and got very stressed trying to get it off and was obviously not a happy pup. I persisted and although he was much easier to control than he is with a flat collar or harness, he didn’t enjoy his walk.
According to the instructions, when off the lead, the section that you attach the lead to goes around their neck and fastens with the clips provided. However it’s too big so flaps and then enables the dog to get the nose strap off. Whilst my dog was running around the woods, this happened and his leg was caught in the surplus length leading him to somersault and get tangled up.
I’m not convinced that this is the ideal product to be able to use if your dog likes to run. However for short lead walks I imagine it’s effective with some practice.
**edit following the detailed response from Canny Collar, I can now see the mistake I made but find the process too ‘daffy’ for a quick release to run off the lead. I will however persevere for completely in lead walks, thank you.

November 16, 2025
Unprompted review
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Reply from The Canny Company Ltd

Hi there and thanks for taking the time to leave a review. It sounds like you have misunderstood the instructions for letting your dog off the lead and this is the reason it is causing you problems. You said 'However it’s too big so flaps and then enables the dog to get the nose strap off.'. The noseband should not be on your dog when off lead if you have followed the instructions correctly and crossed the noseband behind your dog's head as in step 7 on this page: https://www.cannyco.co.uk/pages/fitting-canny-collar. So after unclipping, you pull the noseband so it looks the same as in step 3. Then, cross the noseband behind the head and attached the carabiners under the chin. Hope that clarifies and helps.

Rated 5 out of 5 stars

Fantastic Product

Fantastic Product, Molly no longer pulls, it is so much easier for me to walk her. Great quality, easy to use and speedy delivery!

October 31, 2025
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Reply from The Canny Company Ltd

Thank you so much Alison for such a glowing review! 🙌 We're thrilled that you got such a great result with Molly on lead and that you are both enjoying your walks. 😊 Happy also that we managed to get your order to you quickly. Good luck with your walking training.

Rated 5 out of 5 stars

The canny collar is well made and come in other colours .

I used the canny collar before for previous dogs. Great support around neck and nose to give balanced control while walking. So I decided to introduce my xl mix to canny collar and she is not pulling and walking at even pace. Would highly recommend the canny collar if you are struggling with pulling. Easy to order and delivery arrived on time excellent.

October 29, 2025
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Reply from The Canny Company Ltd

Thank you so much Maggie and especially for your loyal support over the years with your previous dogs. 🙌 We're only a small company so it means a lot that people remember us! Good luck with your XL mix and if we can help with anything else, please don't hesitate to contact us. 🐾 🐾

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Rated 5 out of 5 stars

Colossus

I ordered a colossus as I have a cane corso and it fits so well!! I emailed checking I’d got the right size and they got back to me straight away. Very impressed!!

October 17, 2025
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Reply from The Canny Company Ltd

Hi Samantha! Thanks for sharing your experience with your Cane Corso, we're delighted that in the end the Colossus was the right fit! 🙌 Hope you both enjoy many happy walks together and that your walking training goes well. 😊 🐾

Rated 5 out of 5 stars

The product is good quality and a good…

The product is good quality and a good training tool for dogs if used correctly. They also provide simple instructions so easy to use.

October 28, 2025
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Reply from The Canny Company Ltd

Thank you so much Mary for taking time out of your day to leave us a review. 😊 We're happy that we could meet your expectations on product quality and that you found the instructions easy to follow.

Rated 5 out of 5 stars

As described and very quick delivery

As described and very quick delivery. Thank you

October 23, 2025
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Reply from The Canny Company Ltd

Thank you for taking the time to leave a review, we are happy that we were able to get your order to you quickly. 😊

Rated 4 out of 5 stars

5m recall lead

An excellent item with quick delivery and good price in the sale. The long line is a good length and has soft grip at a number of points on the lead. I would have preferred the last soft grip to be further down the lead to be able to hold it really short and this would have got it 5 stars but it still works really well and much nicer to use than others I have had.

October 10, 2025
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Reply from The Canny Company Ltd

Thanks NIcky. I think we mentioned in a previous review that this was a great idea, so thank you very much for the suggestion. Once we update the design, we'd be happy to send you a complementary sample to test, we have your details in your order number. 👍

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Rated 5 out of 5 stars

Excellent service

The website is full of really useful information to help make a choice of product, and is easy to navigate. Our canny collar arrived the next day which was excellent as I hadn't paid extra for next day delivery! Haven't used the collar yet so cannot review that.

October 22, 2025
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Reply from The Canny Company Ltd

Thank you so much for your kind comments on our website, we are happy that you found the information helpful and that it was easy to navigate. 😊 Great that your collar arrived next day, that goes to show that Royal Mail are really picking up their game after some recent bad press. We're delighted that we got your order to you in a timely manner. 🙌 Good luck with training your dog, hope you both enjoy many happy walks. 🐾 🐾

Rated 5 out of 5 stars

My first purchase from The Canny…

My first purchase from The Canny Company. I ordered the item and was very pleased it. The quality is very high and the packaging kept the item secure. The information on the box is so helpful. The collar has transformed our walks. Lots of information is provided and the colours are so vibrant. Easy transaction, with super fast dispatch and delivery. I wouldn’t hesitate to purchase from The Canny Company.

October 20, 2025
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Reply from The Canny Company Ltd

Thank you so much Ingrid for making time to leave such a nice review. 😊 As a small, family company, these are the things that keep us going! 🙌 We're delighted that you have got such a great result with your dog and that we could meet your expectations on product quality. We hope that you and your dog enjoy many happy walks together. 🐾 🐾

Rated 5 out of 5 stars

Used previously

Used previously. Products arrived on time and as described.
Happy to use again if needed.

October 13, 2025
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Reply from The Canny Company Ltd

Thank you and happy that we could meet your expectations on delivery times & product quality. 😊 🐾

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