We're finding the EMS Nova so convenietn. It's simple to use, and having multiple handles work at once means sessions are much faster - our clients appreciate that.
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Review summary
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My experience was great the communication was excellent and information I received was very helpful from Canta Esthetics representative. I am very happy with my purchase of the Emslim Neo Machine Port... See more
The training was great and very informative and professional. The instructor answered all of our questions. We are excited to start using our new machine. We would recommend the products and training.... See more
Follow the directions. I thought I could use the device every day but you can’t. It’s too painful. You have to wait several days to pass. I didn’t think it was working but after several weeks I could... See more
Company details
Written by the company
Canta Esthetic is a professional beauty technology company specializing in advanced spa and aesthetic equipment solutions. We provide complete services covering R&D, production, sales, and after-sales support. With operation centers in Los Angeles, Hong Kong, and London, we are committed to delivering high-quality professional beauty machines for personal care clinics, spas, and salons.
Contact info
Room D07, 8/F, Phase 2, Kai Tak Factory Building, 99 King Fook Street, San Po Kong, , , Hong Kong
- +1 (786) 309-6888
- info@cantaesthetic.com
- cantaesthetic.com
4.1
Great
87 reviews
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Replied to 68% of negative reviews
Typically replies within 1 week
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Hesitant and pleasantly surprised.
I was a bit skeptical about spending money on a product I could not see or test prior to purchase, so to ease my mind, I reached out to customer service and was pleasantly surprised about how timely and thorough their response was. I sent several more emails and always received detailed responses, not AI, so I purchased the 3-in-1 laser. Once it shipped, the Canta team maintained communication with me to make sure I was aware of when to expect my equipment. When the equipment was delivered, it was packaged in a very sturdy trunk with plenty of foam to protect it. Once unpacked, I followed the manual and it started right up. I scheduled my training with Erica and she explained everything very thoroughly, answered all my questions and made sure I was ready to use my equipment. After obtaining the necessary mediums for use with all of the different laser tools, I sampled a few treatments and have been extremely satisfied with the results. I would highly recommend this company as their customer service is top notch and their products are professional grade.
March 25, 2026
Unprompted review
Reply from Canta Esthetic
Dear Paula,
Thank you so much for sharing such a detailed and thoughtful review.
We completely understand that purchasing professional equipment online can feel like a big decision, especially when you are not able to see or test the machine in person first. We’re very happy to hear that our customer service team was able to answer your questions clearly and help you feel more confident before placing your order.
We’re also glad that your 3-in-1 laser arrived safely, was well packaged, and started smoothly after setup. It’s wonderful to hear that Erica provided thorough training, answered all your questions, and helped you feel ready to use the equipment properly.
Your satisfaction with the treatment results means a lot to us. At Canta Esthetic, we truly care about providing professional-grade machines along with reliable support, training, and after-sales service.
Thank you again for trusting Canta Esthetic and for recommending our company. We sincerely appreciate your support and look forward to continuing to assist you and your business.
Warm regards,
Ada Salazar
Canta Esthetic Customer Service Team
info@cantaesthetic.com
Quality reasonable priced product
Quality reasonable priced product, great training. great so far!
April 22, 2026
Unprompted review
Machine is affordable, effective, and customer service is great
The customer service is great and they respond in a timely manner. When scheduling the training they worked with me due to the time difference and were very understanding of me having to reschedule. I had my training with Erica and she was very knowledgeable with my 3 in 1 laser machine and answered any questions I had thoroughly. And as for the machine it works great, is very affordable, and is comparative to the machines used in my certification courses which cost at least 10x the amount. Would definitely recommend for newly established businesses!
April 18, 2026
Unprompted review
AMAZING
So far I have loved my results with my 3-in-1 cavitation & RF machine! I started with the smallest one to see if I liked it & I'm already planning on purchasing a bigger/more heavy duty machine! HIGHLY RECOMMEND For professionals & beginners!
April 14, 2026
Unprompted review
Very pleased with Canta
Purchased the laser, tattoo and Hair removal machine . Very pleased with the machine as well as the support and training we have received from Erica !
April 16, 2026
Unprompted review
I had a great experience with Canta…
I had a great experience with Canta Esthetic. The machines are great to work with. You also have great communication for any questions and training. I would recommend Canta Esthetic to anyone.
April 13, 2026
I ordered the 40k cavitation machine
I ordered the 40k cavitation machine, and it's proving to be an incredibly useful machine. Clients have seen inches off their waist, hips, and thighs. The machine itself is user-friendly and intuitive to use. The customer support with this company is really good too. I was unaware that it would be shipping from overseas, but a quick email exchange later and I was updated on the shipping info I was requesting. The machine came well-packaged inside a cardboard box that was inside a wooden box. All parts were included and it was also incredibly easy to assemble.
March 1, 2026
free training is key
first of all the prices are reasonable the customary service exceptional and the training and support was just tremendous. We will continue to do business with Canta.
March 4, 2026
Great communication
Great communication, Received my machine in a timely manner. Happy with it
April 1, 2026
Hydrafacial
They were so helpful in what I was looking for and I received it quickly. Also they sent a whole email on how to set it up. Great quality and great response. Highly recommend.
February 26, 2026
Don’t fall for free gifts with purchase
Ordered a 6:1 cavitation machine as part of the Valentines Day special (free cart+gel) and I have been waiting over a month for the cart+gel. Was told it would be shipped out separately from machine in 2 weeks. This was stated a month ago, still nothing. I am getting the run-around with customer support!
February 17, 2026
Unprompted review
Great service and prompt delivery
I purchased the emculpt machine on valentines day and received the cavi machine complimentary. Customer service was prompt and delivery as well.
February 14, 2026
Unprompted review
Reply from Canta Esthetic
Hi Noel, thank you so much for your review and for sharing your experience with us.
We’re very happy to hear that your EMSculpt machine arrived smoothly and that the complimentary cavitation machine was a nice addition. It’s also great to know that our team was able to provide prompt support and that the delivery met your expectations.
We truly appreciate your support and trust in Canta Esthetic. If you ever have questions about the machines, training, or treatments, please feel free to reach out to us anytime — we’re always here to help.
Pirate’s Tale
Promised accessories were never delivered and customer service keeps saying the item is “on the way” but cannot provide any tracking. It has now been 3 months.
The company presents itself as US-based and suggests items ship from the US, but when my order arrived I discovered the machine had actually been shipped directly from China.
The overall transaction felt very misleading. If I had wanted to order directly from China, I could have purchased the same type of machine for 1/3 of the price.
March 12, 2026
Unprompted review
Reply from Canta Esthetic
Hi Pirate’s Tale, thank you for sharing your feedback.
After reviewing your order, we believe the issue you mentioned is related to the complimentary gift. Your machine was successfully delivered to your address in Canada. We had also arranged a complimentary gift for you, but due to a temporary shortage caused by a high volume of orders at that time, the gift was delayed. Our latest update shows that it is currently in transit.
We currently operate warehouses in Los Angeles, Hong Kong, London, and Poland, and our warehouse team arranges shipment based on stock availability and the customer’s delivery address. Because of this, orders and accessories may ship from different warehouse locations.
We understand your concerns, and we also want to clarify that while there may be many similar-looking machines on the market, at Canta Esthetic we focus on higher-quality equipment and reliable long-term support. We do not choose low-grade production. Our machines are built with parts sourced from trusted quality suppliers, and every machine includes a 3-year warranty, lifetime technical support, free one-on-one training, and marketing support.
Please contact us directly at info@cantaesthetic.com and we will continue following up on your gift shipment for you.
I placed my order 3 weeks ago and still…
I placed my order 3 weeks ago and still don't have any shipping information. I've reached out multiple times via email, phone, and their chat feature. I received one response 2 weeks ago claiming I'd have my tracking number by now. Still nothing.
February 15, 2026
Unprompted review
Reply from Canta Esthetic
Hello Melynda,
Thank you for taking the time to share your feedback.
For orders shipping to a U.S. address, delivery typically takes about 3–5 business days when the item is in stock at our Los Angeles warehouse. In some cases, processing may take longer if the item is temporarily out of stock or requires logo customization.
If you would like us to check your order status or assist further, please email info@cantaesthetic.com
directly, and our team will review the matter promptly and handle it as a priority. If you were not satisfied with the service you received from the representative assisting you, please feel free to mention that in your email as well.
Thank you again for your feedback.
Terrible customer service
Shipping was very fast. Initially disappointed because there was no user manual with the product or online. I have to reaching out to the company. They sent me the appropriate user manuals, extended by warranty and gave excellent customer service.
March 6, 2026
Unprompted review
Reply from Canta Esthetic
Dear Paul,
Thank you so much for updating your review.
We really appreciate you giving us the chance to help. We understand it was disappointing not to have the user manual at the beginning, so we’re very glad our team was able to send the right manuals, extend your warranty, and provide the support you needed.
Your feedback truly means a lot to us. Thank you again for your patience, your understanding, and for sharing your experience.
Excellent experience with Canta Esthetic
Customer service support was excellent. The training on product was excellent which gave detailed instruction on how to operate the equipment. My over experience was excellent and due to this I will make a future purchase from Canta Esthetic.
March 4, 2026
Reply from Canta Esthetic
Dear Derek, thank you so much for your kind words and for sharing your experience with us.
It truly means a lot to hear that our customer service and training were helpful to you. We know that getting started with a new machine can feel overwhelming at first, so we’re really happy to know the training gave you the clear guidance and confidence you needed.
We sincerely appreciate your trust and support, and it means even more to hear that you would choose Canta Esthetic again in the future. We look forward to being here for you whenever you need us.
Low quality
Cheap quality knockoff and I definitely do NOT recommend. Here's what happened: I used the device I bought from Canta's website only 2 times normally, and the 3rd time I used it stopped working right in the middle of the session! I was using everything according to the directions. Checked chat GPT for ideas and concluded that maybe it blew a fuse. So I changed the fuse, and still nothing, it's dead. Then I noticed the handles don't even plug in securely in the back, they are loose. Very flimsy design. Needless to say I'm not a happy customer. Next time I will buy on Amazon, they sell exactly the same machines, and there is easier recourse if it breaks down.
February 10, 2026
Unprompted review
Reply from Canta Esthetic
Hello Jaime,
At this time, we have been unable to locate a matching order record or confirmed service interaction associated with this review, and we also understand that the identity verification request through Trustpilot was not completed. Because of this, we are currently unable to confirm the details of the case.
That said, we take product quality very seriously. Before shipment, each machine is inspected by our quality control team to help ensure it is working properly prior to dispatch.
For technical issues, we would not recommend relying on ChatGPT or other AI tools for diagnosis, as the guidance may not accurately reflect the specific condition of the machine. Our machines include a 3-year warranty and lifetime technical support. If a machine develops a problem during use, our engineers will first inspect whether it can be repaired. If the issue cannot be resolved through troubleshooting or replacement parts, we will arrange a replacement machine.
If a customer is not satisfied with the machine, we also support returns and refunds within 30 days, according to our return policy.
If you purchased from us, please contact info@cantaesthetic.com
with your order number and details, and we will review the matter promptly.
Thank you.
Terrible quality
Terrible quality hydra machine that leaks lots of fluid and suction is defective. I lost several customers because of this low quality machine from Canta Esthetics that keeps breaking down. For so-called support you have to deal with China or an AI bot that knows nothing whatsoever about esthetics. Save yourself the headache and get something better quality.
January 7, 2026
Unprompted review
Reply from Canta Esthetic
We have no record of any order or interaction associated with this reviewer. In addition, the reviewer did not respond to Trustpilot’s request for identity verification.
All of our machines include a 3-year warranty and lifetime technical support. Our customer support and technical support are handled by our service team and engineers, not by AI-only responses. If a machine develops a problem during use, our engineers will first inspect whether the issue can be resolved through troubleshooting or replacement parts. If the problem cannot be fixed that way, we will arrange a replacement according to the warranty process. If the machine is still within the eligible return period and the customer is not satisfied, we also support returns and refunds in accordance with our return policy.
If our machine develops any issue during use, please do not worry. We have a complete and reliable after-sales support system in place, and our team is committed to helping you resolve the issue properly. You may contact us directly at info@cantaesthetic.com
Canta Esthetics delivers what they say!
January 15, 2026
More on Canta !
More on Canta !! Based on their wonderful service, NOT, misrepresentations and error on currency, I decided that I no longer wanted the product and informed them that I would like to return it. Oh wait I have to ship it back to Hong Kong ?? That is really that was the answer I received. Oh and the promo item that sent back earlier to Toronto, well that has to be returned to Hong as Well. Honestly I am not making this up. What can I say about these folks... it just gets better and better. First time for everything I guess but shipping back to Asia is a new one. STAY AWAY.
One more thing... They will not provide me with a return shipping address unless I agree to the terms. I think they call that blackmail.
January 5, 2026
Unprompted review
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