Canva Reviews 4,391

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers find the user experience positive, highlighting the ease of use and the intuitive nature of the platform. People appreciate the variety of templates and design options available, often noting how these features help them create professional-looking products with minimal effort. However, some people were dissatisfied with the subscription model, particularly regarding premium features being displayed to free users. A few other people also felt that the product, website, and app could be clunky or slow, leading to frustration with navigation and functionality.

What people talk about most

User experience

Clients share positive opinions on user experience, often praising its ease of use, intuitive interface, and... See more

Product

Consumers find the product to be ambiguous. Many reviewers praise the product's versatility, design options,... See more

Website

People report ambiguous experiences with the website. Many reviewers praise its ease of use, intuitive... See more

Application

Reviewers mention ambiguous feedback about the app. Many customers express satisfaction, praising its ease of... See more

Subscription

Users describe negative interactions with subscription. Many customers report being charged for subscriptions... See more

Based on these reviews

Rated 4 out of 5 stars

Still learning Canva's ins and outs. I was an Adobe user - since it was first introduced. Also, used to use Quark on large publishing projects with multiple books and related print materials. I'm usin... See more

Rated 3 out of 5 stars

It's a great program for layouts and has some nice templates, but the free version has become a lot worse recently, with a total bloat of premium products and you can't filter them out to find free el... See more

Rated 5 out of 5 stars

Though it took a while to figure everything out, I was able to accomplish a task I needed. I am still giving this application five stars because it has tremendous potential! I am not sure whether it'... See more


Company details

  1. Software Company
  2. Cloud Computing Service
  3. Digital Printing Service
  4. Graphic Designer
  5. Web Collaboration Platform

Written by the company

Canva is a global online visual communications platform on a mission to empower the world to design. It’s a simple way to create beautiful designs from presentations to infographics, videos, t-shirts, websites and social media graphics. Need help? Get customer support, 24/7 here: https://www.canva.com/help/get-in-touch/

Productivity, meet creativity.

Written by the company

Canva’s Visual Suite reimagines the way teams work, bringing creativity, productivity, and the power of AI into one platform.
The most powerful Visual Suite yet. With AI by your side across every format, designing has never been this effortless. And with new design types like email, forms, and coded creations in the editor, you have even more ways to create, collaborate, and bring your imagination to life.

Contact info

  • 110 Kippax Street, 2010, Surry Hills, Australia

  • canva.com

3.8

Great

TrustScore 4 out of 5

4K reviews

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Rated 5 out of 5 stars

I helps me to crete the content that I…

I helps me to crete the content that I need the way I want in my posters and best images that I can create with lots of help in "ask Canva" that is the most important if I am looking for something I am not lost I always get what I want

April 12, 2026
Rated 5 out of 5 stars

Canva Experience :)

I feel that in Canva, you have a numerous amount of ways to advertise, work, and create. As a student always caught up in projects, Canva helps me by supplying me tools to help me complete those projects.

April 9, 2026
Rated 5 out of 5 stars

Accessibility

Canva is easy to use but has a wide variety of tools and templates for school projects and home crafts. Wherever you are, you can use it with ease and reaches the same expectations of quality as you would back home.

April 11, 2026
Rated 5 out of 5 stars

Canva is and always has been amazing

Canva is and always has been amazing. A vital tool for business owners, creatives and anyone wanting to level up their posts, events, promos, gift cards, e-books, flyers or anything really. Easy to use. Always adding new features and content.

April 12, 2026
Rated 1 out of 5 stars

Tech Support Is Incompetant

Do not expect any kind of accurate, timely or polite techincal support. I asked a simple question and it took 24 emails over the course of 7 days to get an answer. To be more specific, this issue was not resolved in timely manner. The agent’s knowledge was unsatisfactory. The agents flippant and insincere attitude was appauling. The agents did not read my question or reply to their question prior tok responding. The agents do not know how canva actually works. It took 24 emails and 7 days to get this situation resolved. Cannot recommend Canva.

March 31, 2026
Rated 3 out of 5 stars

I still use it now and again

I still use it now and again, but the landscape has changed so much and so have the product - becomes harder to get something fast while they're pushing for upgrades and check this new feature and that new feature.. let's see

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

They always make my presentations…

They always make my presentations better. Now I have stoped using google slide and used canva which really did a difference. They always have the best decorations and templates. Loved Canva and will never stop using it

April 7, 2026
Rated 5 out of 5 stars

Extremely responsive

When time means money, a fast response is extremely appreciated. My issue was resolved in less than 30 minutes, which says a lot about the professionalism and efficiency of the support team. I only have words of gratitude for the promptness and the clear, effective way the situation was handled. A very good experience!

April 8, 2026
Rated 5 out of 5 stars

Outstanding Customer Service Experience

I experienced an issue with my delivery package, but the solution provided was outstanding. The support I received left me extremely satisfied and confident in recommending Canva to family and friends.

March 26, 2026

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