Still learning Canva's ins and outs. I was an Adobe user - since it was first introduced. Also, used to use Quark on large publishing projects with multiple books and related print materials. I'm usin... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
It's a great program for layouts and has some nice templates, but the free version has become a lot worse recently, with a total bloat of premium products and you can't filter them out to find free el... See more
Though it took a while to figure everything out, I was able to accomplish a task I needed. I am still giving this application five stars because it has tremendous potential! I am not sure whether it'... See more
Company details
- Software Company
- Cloud Computing Service
- Digital Printing Service
- Graphic Designer
- Web Collaboration Platform
Written by the company
Canva is a global online visual communications platform on a mission to empower the world to design. It’s a simple way to create beautiful designs from presentations to infographics, videos, t-shirts, websites and social media graphics. Need help? Get customer support, 24/7 here: https://www.canva.com/help/get-in-touch/
Productivity, meet creativity.
Written by the company
- Canva’s Visual Suite reimagines the way teams work, bringing creativity, productivity, and the power of AI into one platform.
- The most powerful Visual Suite yet. With AI by your side across every format, designing has never been this effortless. And with new design types like email, forms, and coded creations in the editor, you have even more ways to create, collaborate, and bring your imagination to life.
Contact info
110 Kippax Street, 2010, Surry Hills, Australia
- canva.com
3.7
Average
4K reviews
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Worst service delivery I've ever…
Worst service delivery I've ever encountered. Team are not helpful to resolve issues, neither did they respond to emails. Money wasted
Do not use
March 16, 2026
Unprompted review
I LOVE IT
I LOVE IT. It is the most amazing app ever!!!! I have been using it for presentations for years now and it never ceases to amaze me.
March 30, 2026
Great Customer Support!
As a University student, I've always loved using Canva. However, I noticed that I was receiving charges for an upgraded plan on an account I did not have access to. Customer support not only helped find the account that had the upgraded plan, but they cancelled it and refunded all the charges for me.
April 7, 2026
Unprompted review
Canva went above and beyond to help me…
Canva went above and beyond to help me fix a mistake I made in printing. I am now a forever customer!
April 2, 2026
Not very user-friendly
Not very user-friendly, which is why. I canceled my subscription early on. I even tried to watch some YouTube videos and it did not help.
April 8, 2026
𝐂𝐚𝐧𝐯𝐚 𝐢𝐬 𝐦𝐲 2𝐧𝐝 𝐞𝐝𝐢𝐭𝐢𝐧𝐠 𝐚𝐩𝐩
𝐂𝐚𝐧𝐯𝐚 𝐢𝐬 𝐦𝐲 2𝐧𝐝 𝐞𝐝𝐢𝐭𝐢𝐧𝐠 𝐚𝐩𝐩. 𝐈𝐭'𝐬 𝐚 𝐯𝐞𝐫𝐲 𝐯𝐢𝐭𝐚𝐥 𝐚𝐩𝐩 𝐟𝐨𝐭 𝐦𝐞 '𝐜𝐚𝐮𝐬𝐞 𝐢𝐭 𝐫𝐞𝐚𝐥𝐥𝐲 𝐡𝐞𝐥𝐩 𝐦𝐞 𝐚 𝐥𝐨𝐭. 𝐌𝐚𝐤𝐞𝐬 𝐭𝐡𝐢𝐧𝐠 𝐞𝐚𝐬𝐢𝐞𝐫 𝐚𝐧𝐝 𝐚𝐞𝐬𝐭𝐡𝐞𝐭𝐢𝐜 !!
April 3, 2026
Difficult to use
Difficult to use. When one uses the help feature, it's hit or miss on the answer being correct. I've wondered if it was correct at one time but was not updated as the program was tweaked.
April 5, 2026
I am filing this formal complaint…
I am filing this formal complaint regarding the repeated failure of your support team to address a critical Server-Side Rendering issue. Your team is currently in violation of basic Service Level Agreements (SLA) and platform transparency standards.
1. Contradiction & Admission of Fault:
In your latest response, your agent (JP) explicitly admitted that this is a "Server-side rendering issue." Despite this admission, the team continues to provide "client-side" troubleshooting scripts (VPN, clearing cache, etc.). This is a direct contradiction that shows a lack of internal coordination and a waste of a paying customer's time.
2. Violation of Technical Protocols:
Forcing a user to perform repetitive tasks after the root cause (Server Bottleneck) has been identified is a violation of standard ITIL (Information Technology Infrastructure Library) protocols for incident management. Furthermore, the "Grant Access" link provided is broken (404/System Error), preventing any progress and proving a failure in your support infrastructure.
3. Performance Negligence:
A 5-minute video taking over an hour to render and 4 hours to download on a high-speed connection is a clear failure of your cloud infrastructure’s resource allocation. This is not a "performance issue"; it is a denial of service for which I am paying.
My Demands:
Immediate Escalation: This ticket must be moved to Level 3 (Senior Engineering). I will not accept any more replies from general support agents.
Backend Investigation: Inspect the Server Logs and API Response Times for my User ID.
SLA Compliance: Fix the rendering bottleneck immediately or provide a formal explanation for this infrastructure failure.
If this is not resolved, I will take this matter to public consumer platforms and review boards to highlight the technical negligence and the failure of your premium support.
Fix your servers. Stop the scripts.
December 17, 2025
Unprompted review
Great BUT free version is very limited
It's a great program for layouts and has some nice templates, but the free version has become a lot worse recently, with a total bloat of premium products and you can't filter them out to find free elements. If you want to use elements a lot it makes it virtually unusable.
April 8, 2026
DO NOT USE THIS SERVICE This a a…
DO NOT USE THIS SERVICE This a a criminal company. They debit your account even after requesting and cancelling subscription services. Year after year they have done this to my account which i have now had to close with my bank in order to stop this criminal behaviour. THERE IS NO CUSTOMER SUPPORT OR CONTACT.
April 8, 2026
Unprompted review
I love that there are so many tools
April 8, 2026
Template Review
Its pretty decent but some of the good templates all being premium is annoying.
April 7, 2026
Great for designing all kinds of…
Great for designing all kinds of projects. I've used Canva for music videos, posters, sticker designs, album covers, banners for social media and more. It's easy to use and has so many features including an AI powered design feature. I thoroughly recommend giving it a try.
April 7, 2026
Canva is very easy to use for…
Canva is very easy to use for designing. I came up with a simple design concept withing minutes of designing
April 1, 2026
Unprompted review
Their online pdf editors just messes up…
Their online pdf editors just messes up the formatting
April 7, 2026
Unprompted review
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