canvas-store.co.uk Reviews 

395
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and their reasonable pricing, often describing them as excellent value. The delivery service is frequently highlighted for its promptness, with many items arriving quickly and often well-packaged. However, some customers also noted concerns regarding packaging, with several instances of items arriving damaged or boxes being broken during transport. A few other people also felt that delivery information was sometimes lacking, and in some cases, orders were significantly delayed or did not arrive.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and prompt delivery... See more

Quality

Users describe positive interactions with quality, consistently praising the good quality canvases at... See more

Price

Consumers find price to be positive, with many reviewers highlighting good and reasonable prices for quality... See more

Service

Reviewers mention positive feedback about service, consistently describing it as quick, easy, and helpful.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was a little worried that the packaging was not good enough and that one of the corners on all 4 canvases might have been damaged in transit. Once opened and given a further coat of gesso, it turned... See more

Rated 4 out of 5 stars

great..delivered on time....box...always need to be checked ...to make sure all canvas are in good condition....

Rated 4 out of 5 stars

Good quality canvases at a reasonable price. Delivered safely and in good time. I will use them again.

Company replied


Company details

  1. Art Supply Store

Written by the company

At Canvas Store, we stock a huge range of quality blank canvases for professional artists, students and beginners. We deliver straight to your door in box quantities, which means we are able to offer the best value around.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

395 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(395)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

Refunded and none explanation

Refunded and none explanation. Very disappointing as I needed this for an art class

July 23, 2025
canvas-store.co.uk logo

Reply from canvas-store.co.uk

Hi Jeni,

I'm so sorry for your experience.

We have been updating our order fulfilment procedure to ensure that customers are contacted to discuss orders, if for any reason we are unable to fulfil them.

Unfortunately, the item you ordered was out of stock with our supplier, with no due date to restock

You should have been contacted and offered any available alternative products - I sincerely apologise that this was overlooked!

Best Wishes,
Customer Care

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Rated 5 out of 5 stars

Excellent quality

I recently ordered a few canvases was blown away by the entire experience. From the moment I placed my order, the team’s exceptional service shone through, with quick, friendly communication keeping me in the loop at every stage.

When my canvas arrived, I was stunned by the quality. It looked even better in person than it did on my screen!

If you’re looking for top-notch canvas combined with genuinely attentive customer care, look no further. I can’t recommend them highly enough!

June 26, 2025
Unprompted review
canvas-store.co.uk logo

Reply from canvas-store.co.uk

Hi Lea,

Thank you so much for your fantastic review!

Positive feedback encourages our team to continue working hard to provide the quality of service you have experienced.

Warm Wishes,
Customer Care

Rated 5 out of 5 stars

Very good quality product at good…

Very good quality product at good price. My order was dealt with efficiently & quickly.

June 2, 2025
canvas-store.co.uk logo

Reply from canvas-store.co.uk

Hi Christopher,

Thank you so much for your 5* review!

Happy customers, happy Canvas Store!

Best Wishes,
Canvas Store Customer Care

Rated 5 out of 5 stars

Great product abd good price

I am pleased with the product. The price is good and delivery is excellent

June 2, 2025
canvas-store.co.uk logo

Reply from canvas-store.co.uk

Hi Carol,

Thanks so much for the 5* review!

It's great to receive positive feedback.

Best Wishes,
Canvas Store Customer Care

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Rated 5 out of 5 stars

Delivery was quick and I love the…

Delivery was quick and I love the canvasses.

May 28, 2025
canvas-store.co.uk logo

Reply from canvas-store.co.uk

Hi Anne,

Thank you so much for the 5* review!

We are so glad that you are happy with your canvases.

Best Wishes,
Canvas Store Customer Care

Rated 1 out of 5 stars

NOT IMPRESSED

No communication, just refunded my order.

June 2, 2025
canvas-store.co.uk logo

Reply from canvas-store.co.uk

Hi Sara,

I'm so sorry that you didn't receive any communication from us regarding your order.

It is our procedure to keep customers informed about their orders, so I sincerely apologise for the oversight.

The item you ordered was recorded as out of stock, but you should have been informed before your order was cancelled.

I hope that we can do better next time.

Best Wishes,
Canvas Store Customer Care

Rated 5 out of 5 stars

I was very pleased how the transactions…

I was very pleased how the transactions went. From placing my orders, and when being delivered.

May 30, 2025
canvas-store.co.uk logo

Reply from canvas-store.co.uk

Hi Carol,

Thank you so much for the 5* review!

We love when we can provide smooth service.

Best Wishes,
Canvas Store Customer Care

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