I was a little worried that the packaging was not good enough and that one of the corners on all 4 canvases might have been damaged in transit. Once opened and given a further coat of gesso, it turned... See more
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Review summary
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great..delivered on time....box...always need to be checked ...to make sure all canvas are in good condition....
Good quality canvases at a reasonable price. Delivered safely and in good time. I will use them again.
Company replied
Good product reasonably priced. Good prompt delivery.
Company details
Written by the company
At Canvas Store, we stock a huge range of quality blank canvases for professional artists, students and beginners. We deliver straight to your door in box quantities, which means we are able to offer the best value around.
Contact info
Savoy Road, CW1 6NA, Crewe, United Kingdom
- 0207 759 4525
- website@canvas-store.co.uk
- canvas-store.co.uk
4.4
Excellent
395 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 1 month
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My order never arrived
Order 7518
I ordered early October some 5” x 5” stretched canvases. I received a very apologetic and polite email on 15th October to say my order would be delayed until 31st October.
I emailed back and said I needed them for a local Art Fair, 1-3 November and so that would be too late. I asked if they had something similar. On 18th October I received another email to say they didn’t have anything similar ( bear in mind, time was running very short for me to actually paint on them in time for the Art fair) and so I wrote back and said to send the order anyway as I’d use the canvases in the future. I then sourced some 6” x 6” canvases on Amazon in order to bring up my ‘stock’ of paintings for the Art fair.
Well, here we are at 6th November and I still haven’t received my order.
I don’t think I’ll be ordering from Canvas Store again. What a pity because if you specialise in something, as a company, surely you get it absolutely right? Also, they still have my money!
October 8, 2024
Reply from canvas-store.co.uk
Hi Dawn,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements.
Best Wishes,
Customer Care
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I ordered these for a portrait artist
I ordered these for a portrait artist and they arrived very speedily. Thank you.
October 14, 2024
I still have not received my order
I still have not received my order. It has been two weeks.
October 1, 2024
Reply from canvas-store.co.uk
Good Morning
I am so sorry to hear this has happened! One of our team will be in touch shortly to find out what has gone wrong and how we can get this resolved for you. We really appreciate your patience whilst we look into this matter for you!
Best wishes
Canvas Store
Reply from canvas-store.co.uk
Thank you so much for taking the time to leave us such a lovely review! Please let us know if there is anything else we can help you with and have a great rest of your week!
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Reply from canvas-store.co.uk
Thank you so much for taking the time to leave us such a lovely review! Please let us know if there is anything else we can help you with and have a great rest of your week!
Appalling
Appalling
Can't get hold of anyone
Phone is constant answer machine
No canvases what is going on?
September 27, 2024
Unprompted review
Reply from canvas-store.co.uk
Good Morning
I am so sorry to hear this has happened! One of our team will be in touch shortly to find out what has gone wrong and how we can get this resolved for you. We really appreciate your patience whilst we look into this matter for you!
Best wishes
Canvas Store
Items haven’t arrived over two weeks…
Items haven’t arrived over two weeks after ordering. No reply from emails or from the online contact form. Terrible service will never use again.
September 10, 2024
Reply from canvas-store.co.uk
Good Morning
I am so sorry to hear this has happened! One of our team will be in touch shortly to find out what has gone wrong and how we can get this resolved for you. We really appreciate your patience whilst we look into this matter for you!
Best wishes
Canvas Store
The packaging was damaged with a large…
The packaging was damaged with a large gash through the cardboard right in the middle on both sides. Fortunately the three canvases were not damaged, the gash just split the cellophane covering the canvases
September 6, 2024
Reply from canvas-store.co.uk
Good Morning
I am so sorry to hear this has happened! One of our team will be in touch shortly to find out what has gone wrong and how we can get this resolved for you. We really appreciate your patience whilst we look into this matter for you!
Best wishes
Canvas Store
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Reply from canvas-store.co.uk
Thank you so much for taking the time to leave us such a lovely review! Please let us know if there is anything else we can help you with and have a great rest of your week!
Reply from canvas-store.co.uk
Thank you so much for taking the time to leave us such a lovely review! Please let us know if there is anything else we can help you with and have a great rest of your week!
Reply from canvas-store.co.uk
Thank you so much for taking the time to leave us such a lovely review! Please let us know if there is anything else we can help you with and have a great rest of your week!
Great swift service.
August 8, 2024
Reply from canvas-store.co.uk
Thank you so much for taking the time to leave us such a lovely review! Please let us know if there is anything else we can help you with and have a great rest of your week!
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Really great customer service
Really great customer service. Items picked up and help provided to get the right product very quickly. Thank you
July 31, 2024
Reply from canvas-store.co.uk
Thank you so much for taking the time to leave us such a lovely review! Please let us know if there is anything else we can help you with and have a great rest of your week!
Great customer service
Great customer service. Quick delivery and very happy with the product
July 16, 2024
Reply from canvas-store.co.uk
Thank you so much for taking the time to leave us such a lovely review! Please let us know if there is anything else we can help you with and have a great rest of your week!
Reply from canvas-store.co.uk
Thank you so much for taking the time to leave us such a lovely review! Please let us know if there is anything else we can help you with and have a great rest of your week!
Reply from canvas-store.co.uk
Thank you so much for taking the time to leave us such a lovely review! Please let us know if there is anything else we can help you with and have a great rest of your week!
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Highly Recommended
A fast and efficient service. Easy to order. Really great. I will use canvas store again.
June 4, 2024
Reply from canvas-store.co.uk
Thank you so much for taking the time to leave us such a lovely review! Please let us know if there is anything else we can help you with and have a great rest of your week!
The canvas panels arrived in good time…
The canvas panels arrived in good time and looked of good quality, sadly out of three I have painted the canvas has completely separated from the board during the drying process.
June 13, 2024
Fantastic
Fantastic. Very pleased with everything. Quick delivery and the canvases are in perfect condition. ⭐️
June 4, 2024
Reply from canvas-store.co.uk
Thank you so much for taking the time to leave us such a lovely review! Please let us know if there is anything else we can help you with and have a great rest of your week!
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