canvas-store.co.uk Reviews 

396
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and their reasonable pricing, often describing them as excellent value. The delivery service is frequently highlighted for its promptness, with many items arriving quickly and often well-packaged. However, some customers also noted concerns regarding packaging, with several instances of items arriving damaged or boxes being broken during transport. A few other people also felt that delivery information was sometimes lacking, and in some cases, orders were significantly delayed or did not arrive.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and prompt delivery... See more

Quality

Users describe positive interactions with quality, consistently praising the good quality canvases at... See more

Price

Consumers find price to be positive, with many reviewers highlighting good and reasonable prices for quality... See more

Service

Reviewers mention positive feedback about service, consistently describing it as quick, easy, and helpful.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was a little worried that the packaging was not good enough and that one of the corners on all 4 canvases might have been damaged in transit. Once opened and given a further coat of gesso, it turned... See more

Rated 4 out of 5 stars

great..delivered on time....box...always need to be checked ...to make sure all canvas are in good condition....

Rated 4 out of 5 stars

Good quality canvases at a reasonable price. Delivered safely and in good time. I will use them again.

Company replied


Company details

  1. Art Supply Store

Written by the company

At Canvas Store, we stock a huge range of quality blank canvases for professional artists, students and beginners. We deliver straight to your door in box quantities, which means we are able to offer the best value around.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

396 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(396)

84 reviews in the last 12 months

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Rated 1 out of 5 stars

You need to work harder on delivery…

You need to work harder on delivery times, it was cancelled twice. Lost a days money for waiting for a delivery that never turned up. Really not good. No offer of compensation just an apology. Won’t use them again.

December 14, 2023
Rated 1 out of 5 stars

Terrible Experience – Failed Delivery and Lack of Communication

My recent experience with your team has been nothing short of a nightmare. Despite multiple attempts, I received no response regarding my undelivered package, which has now been returned to the sender by TNT. No answer on customer service phone line. The courier made no delivery attempts, despite our 24-hour post room and concierge services.

This failure has ruined a meticulously planned gift for a significant 50th celebration, and the lack of communication since is unacceptable. I expect an immediate resolution to this matter.

December 12, 2023
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Rated 1 out of 5 stars

Parcel service was beyond terrible…

Parcel service was beyond terrible please stop using DHL. I did contact you but no one called me back as promised

December 12, 2023
canvas-store.co.uk logo

Reply from canvas-store.co.uk

Hi Eunice,

Thank you for the order you made with us.

I am very sorry for any issue you had with the delivery service that our suppliers use.
You can always contact us regarding any delivery and we can sort that out for you via our suppliers directly.

Again we completely apologise for any inconvenience caused by delays with our couriers and will be reaching out to them with this feedback

Best regards,
Customer Service

Rated 1 out of 5 stars

I placed my order on 10th November with…

I placed my order on 10th November with 5-7 day delivery. I still haven’t received my order despite t n t saying it has been delivered. I ordered large canvases for a pre Christmas commission and I’m running out of time. This is my first order with the Canvas store and it’s putting me off future purchases.

November 10, 2023
canvas-store.co.uk logo

Reply from canvas-store.co.uk

Hi Liz,
Thank you for the order you made with us.
I am very sorry the delivery did not go to plan, I can assure you that it is an unusual occurrence.

Our suppliers got the order sent back out to you as soon as they could, so I hope you were able to complete your work on time.

We appreciate your custom and thank you for your patience.
We're committed to providing the best service possible, and we look forward to serving you better in the future.

Best regards,
Customer Service

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Rated 5 out of 5 stars

Fabulous service all round

Fabulous service all round, especially customer services.
I was promptly contacted via email to advise that part of my address was missing, & was quickly resolved.
Canvas boards all arrived speadily & intact.

November 13, 2023
Rated 5 out of 5 stars

Excelent service

I have recently purchased a pack of 2 large canvases. They arrived sooner than advertised, I was able to track the delivery online and I am very happy with the service. You'll definitely hear from me again.
Thank you!

November 7, 2023

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