CanvasByNumbers Reviews 1,258

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 302 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including the canvases and paints, noting their smoothness and ease of use. Many people appreciate the detailed designs and the wide variety of choices available, with some highlighting the excellent results of custom orders. The overall user experience is frequently described as soothing and meditative, making it an enjoyable activity. However, some customers expressed dissatisfaction with the delivery service, mentioning issues such as delayed shipments, lost packages, and incorrect orders. A few other people also felt that the brushes provided were subpar or that some lighter paint colors did not adequately cover the numbers on the canvas.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the high quality of the canvases,... See more

Quality

Customers consistently note positive experiences with quality, praising the high quality of canvases, paints,... See more

Order

People report positive experiences with order. Many customers find the ordering process easy and appreciate... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers find the process fun, meditative, and... See more

Delivery service

Clients share ambiguous opinions on delivery service. Some customers praise fast shipping, with orders... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It took a while to receive my items but the quality absolutely makes it worth it. The paint is super smooth and the canvas is great and easy to paint. The numbers are clear and even some are shaded d... See more

Rated 5 out of 5 stars

The quality of your custom designs are the best I could find in the market. The attention to minute details and then you design it with fewer colours than your competitors. The quality of you can... See more

Rated 5 out of 5 stars

I've purchased from other creative hobby sites, none have delivered as well on speed and customer service like they have. Redj is a true ride or die. I've had two instances where I have had to reach... See more

Rated 5 out of 5 stars

First, I love the painting I ordered. The company is communicative and responsive. The shipping takes exactly how long they say and I had no issues. Second, I messed up and ordered a duplicate paint... See more


Company details

  1. Paintings Store

Written by the company

Canvas by Numbers is one of the leading paint by numbers companies selling in over 35 countries. We partner with artists worldwide to sell licensed & unique artwork using quality materials. We ship from our warehouses in Texas (US) and Shenzhen (CH), and we hope you will enjoy releasing your creativity with our painting kits!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 11% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

3 new winter PbN

Can't wait to paint my 3 new winter paintings. 3 birds in the snow, a beautiful cabin in winter & a kitty sipping hot chocolate by a roaring fire are ready for my brush.

January 8, 2026
Unprompted review
Rated 4 out of 5 stars

There’s always room for improvement

There’s always room for improvement. Some large areas to paint don’t need more than one number indicating the paint color. Especially for thinner paints, it’s one more area we need to double up on the paint. Your Customer Service is very good. This is the second time I’m requesting a new pot each time because of drying up paint and they have been accommodating. Your brushes could improve in quality. The bristles bend after awhile even before I finish a project. I can’t wait to start my 3rd painting!

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

The kit was fantastic

The kit was fantastic! Very nicely put together, and the recipient was thrilled!

Shipping time was reasonable given the holiday season - a little long, but I'd ordered in plenty of time, so it arrived for Christmas.

December 21, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Canvas By Numbers is a great company for paint by numbers

I have enjoyed Canvas by Numbers for many projects now. This kit was a mini-kit containing nine small canvases to paint. My only concern was that there was no pre-printed guide I have found helpful with the larger projects. I am intending to order soon and always can count on a great experience.

January 7, 2026
Unprompted review
Rated 1 out of 5 stars

I made the mistake of not checking…

I made the mistake of not checking reviews before I made the purchase. Big mistake. Don't know why Canvas By Numbers got a 79% rating. It should be 0%. Placed an order 12-16-25. I knew I wouldn't get it before Christmas. Today is 1-2-26. CBN suspiciously sent an email, that I never received, saying it was delivered 12-29-25, but I never received the order. They don't display customer service number on their website, just leave a message space, so I left a message. Haven't heard anything. Don't order from this company. Miserable service!

January 2, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered and paid for 2 kits, only got 1. No help offered

I ordered 2 paint by number kits, to be given as gifts, at the end of November, and I received 1 of the 2 kits on December 19th. In the tracking information, it said that both kits were delivered, but I have a picture that clearly shows only 1 kit was delivered.
I tried 6 separate times to contact the company regarding the issue, with no response at all. I finally received an email that said they would look into it and contact me within 48 hours. That was a week ago, and I have not heard a single thing back.
This kit cost over $70, and I do not have the kit, nor was I issued a refund from the company.
Very poor customer service, I would never order anything from this company again, and I would never recommend them to anyone.

December 30, 2025
Unprompted review
Rated 1 out of 5 stars

If i could leave a 0 that would be…

If i could leave a 0 that would be best. Ordered it 6 weeks before Christmas and promised me and probably a bunch of other it would be here for christmas and still has not arrived. All we received is a sorry email.. to me that doesn't cut it when you knew that you wouldn't make the deadline. Still took our money. A refund would be nice. You got our money now my wife got no gift. Ill never use you again and ill make sure everyone i know will never use you as well. Hope it was worth it for you.

December 28, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Incompetence

Just to tell, they offer some "Christmas offers" early december. The 6th, we ordered for Christmas.

Our order was send more then one week later. We are the 23th december, guess what? The order only arrived to my country. In 2025, I don't think it is acceptable.

Christmas is ruined.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely beautiful

Absolutely beautiful. I haven’t finished it yet do to health issues but I love the color and texture part that I did complete.

December 20, 2025
Unprompted review
Advertisement
Rated 4 out of 5 stars

Overall very good

Overall, I love your product! However, I think the brushes could be a better quality and there seem to be many little areas where there are no numbers. I use them to be creative with color choices! This purchase will be my second in the intermediate category; when I get more confident I will try advanced.

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

I have bought 8 paint by number kits

I have bought 8 paint by number kits. I have finished 6 of the paintings and they have all framed. They are from custom photos of family so that down the years they all can have something from me to remember! Leaving behind the world a better place is my aim in life, and these custom paint by number kits are some of the greatest inventions ever made I believe!! I have tried painting oil and acrylic and could never make them look so good as from a Paint by Numbers Kit from Canvas by Numbers! Definitely worth your time and money!!

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

Custom designs are superb!!

The quality of your custom designs are the best I could find in the market. The attention to minute details and then you design it with fewer colours than your competitors.

The quality of you canvases has always been better than any others out in the market.

You willingness to push the boundaries with your clients when rules limit what we can do one way - you will try new approaches with your clients.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant!!

Brilliant!!! Great canvas and paints, such good quality. Although I'm not a regular painter (cough artist!), if I want to indulge I always use Canvas By Numbers 😊

December 18, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

I love canvas by numbers

I love canvas by numbers. They helped me fix a mistake I made in ordering so that I get what I really wanted for a project I am doing. It is definitely my new hobby.

December 15, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look