We enjoy our holiday with our sibley 400 bell tent, perfect size for our use, plenty of space & comfort, with a good size to be installed in any campsite place without any difficulty. The quality... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an amazing experience with CanvasCamp, especially with Eva. From start the service was absolutely flawless: responsive, understanding, kind, and truly human. I had some doubts about my orde... See more
Company replied
Extremely happy with the canvas tent ,strong reliable and not liable to become easily damaged from the elements ,unlike other tents .i especially like the ventilation windows .This allows me to ventli... See more
Company replied
Bought tbe Oryx tipi and find it a perfect tent for the lakes and rivers of Ireland on the Atlantic . I have paired mine with a Oriondo bioethanol burner/ heater as the Oryx has two doors and a ve... See more
Company replied
Company details
About CanvasCamp
Written by the company
CanvasCamp manufactures and sells high quality luxury canvas tents and tipis for camping, glamping, and authentic outdoor experiences. Our mission is simple - to create premium quality shelter that empowers the creation of unforgettable outdoor experiences with ease, comfort, and style. Most manufacturers are focused on sales and margins. CanvasCamp is completely obsessed with what really matters: people. Naturally, this means creating the best product, with the best materials, at the best price. At CanvasCamp it also means providing service, advice, and amenities that surpass your expectations.
Discover our new Traveller series
Light, breathable, and ready for any season, the Sibley Traveller range balances easy setup with the comfort and durability CanvasCamp is known for.
Contact info
Legen Heirweg 23e, 9890, Gavere, Belgium
- +32 9 352 01 01
- info@canvascamp.com
- canvascamp.com
Discover our current deals
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything as I had hoped
Everything as I had hoped! Purchased the rain/sun fly to go with my CanvasTent 500. Kind of a Hail Mary shot on the shipping in time for elk camp. Ordered on a Saturday and received it the following Thursday just in time. Camp got soaked for 4 days with rain and snow the new rain/sun fly kept me dry and warm as advertised!
September 25, 2023
Reply from CanvasCamp
We couldn't have said it any better!
Thanks for sharing your experiences with our products!
Always nice to hear how good they act on your site!
Thanks for keeping the camping spirit alive!
Kind regards,
Team CanvasCamp
We bought the Sibley years ago
We bought the Sibley years ago. Enchanted with the quality and appearance! The afterservice for parts and accessories is also fantastic.
October 4, 2023
Reply from CanvasCamp
Thank you so much for the great review. We really appreciate you taking the time out to share your experience with us!
Great product
Great product, functional and good quality.
Only gripe is the packaging, item was just placed in box no bag or packing materials. My box arrived damaged and a couple of the screws/washers were missing.
September 26, 2023
Reply from CanvasCamp
Thank you for your review! We're thrilled to hear that you're happy with the product's functionality and quality. We apologize for the packaging issue and the missing screws/washers – this certainly isn’t the experience we aim to provide. Please feel free to reach out to our customer service team, and we'll make sure to resolve the issue promptly.
Sorry for the late reply, some of the reviews have slipped through the cracks.
Cheers,
Team CanvasCamp
Reply from CanvasCamp
Thanks for your kind words! We're thrilled to hear you had a great experience with our service and shipping. We always strive to keep things fast and efficient!
Sorry for the late reply, some of the reviews have slipped through the cracks.
Cheers, Team CanvasCamp
Wow! Quick Delivery
Wow, I got my tent lightening fast! That was a concern for me, but I got the delivery true to their claim. I ordered on a Thursday and it was at my door Tuesday. I got a Sibley 300 Ultimate. I haven't unpacked it because I'm camping the first week in October. I should do a trial set-up before I go, but I have no place to do that, so I'll have to do it live. I'll write a review of the tent and my experience after my trip. So far, so good!
September 15, 2023
Reply from CanvasCamp
We're so happy to hear that the delivery was lightning fast and right on schedule! That’s great news. We totally understand the excitement (and maybe a little bit of nervousness) about the first setup, but we're sure you'll be all set once you're out there! Enjoy your camping trip in October, and feel free to share your experience once you've had a chance to test out the Sibley 300 Ultimate!
Sorry for the late reply, some of the reviews have slipped through the cracks.
Cheers, Team CanvasCamp
Dillion was amazing he knew what I was…
Dillion was amazing he knew what I was trying to do. He also expedited my piece . The shipping with Canada post is absolutely crap was to be here on the 18 th and never arrived till friday the 22. Should do the fix we’ve been looking for thank you
September 13, 2023
Reply from CanvasCamp
Thanks so much for the kind words! We're thrilled he could help you out. 😊 We’re really sorry about the shipping delay with Canada Post — that’s definitely frustrating. We hope the fix works just as you expected! Thanks again for your patience and understanding.
Sorry for the late reply, a few reviews slipped through the cracks, but they’re always appreciated!
Cheers,
Team CanvasCamp
Ok tent, fly poor quality.
The tent is ok, but this is the 4th fly we have had to purchase in 2 years. Hope they can find a better quality material soon or we will need to go with another tent company.
September 7, 2023
Reply from CanvasCamp
Hi,
We're sorry you feel that the Fly doesn't live up to your expectations.
The regular Rain and Dirt Fly indeed is made from a light nylon material.
It's created as a shelter for shorter periods of heavy rain.
When you leave it up for several months, it could tear because of the wind and the exposure to sun etc.
If you need a Fly for semi-permanent usage, the All Purpose Double Roof will fulfill your needs.
This is made out of 450gr/m² military cotton, and is even heavier than our tents themselves.
If you need any more additional info, you can always contact our customer service team.
Very kind regards,
Team CanvasCamp
very very good
September 6, 2023
Reply from CanvasCamp
Thanks so much! We're thrilled you're happy with everything! 😊
Sorry for the late reply, a few reviews slipped through the cracks, but they're always appreciated!
Cheers,
Team CanvasCamp
It was wonderful to speak directly with…I am so sorry that I cannot remember the name of the person. It was a man with a 415 area code
It was wonderful to speak directly with a person who was actually there to take my call right away. I was having trouble getting my purchase to go through and the person I spoke with was patient and informative and fun.
August 24, 2023
Reply from CanvasCamp
We're so glad to hear you had such a positive experience! It's great that our team could assist you and make the process smoother. We always aim to make things fun and easy for you!
Sorry for the late reply, some of the reviews have slipped through the cracks.
Cheers, Team CanvasCamp
Advertising the product as 100% cotton…
Advertising the product as 100% cotton is an excellent selling point. I am not at the location where it was delivered.
August 21, 2023
Reply from CanvasCamp
Thanks a lot this amazing review!
We're glad you find the 100% cotton label as important as we do :)
Happy camping!
Team CanvasCamp
Best Quality, Fast Delivery and Attentive to Customer Needs.
CanvasCamp products are the most robust tent materials and that is what I wanted. Though not cheap (you get what you pay for) the prices are similar to other companies which offer lesser products. Everything was delivered very promptly and delivery dates were changed to suit MY availability. All in all an excellent company.
August 15, 2023
Reply from CanvasCamp
Hi,
Thanks for the amazing review! We believe you've made a very good market comparison here, there's no denying that ;)
Thanks for sharing your experiences with us, it never gets old to read good reviews!
Very kind regards,
Team CanvasCamp
Reply from CanvasCamp
We apologise sincerely for the very late delivery.
Something must have gone wrong with the shipment along the way.
We have already contacted our American colleague to find out what the status of the shipment is.
UPS has already been contacted to let them know this shipment is not moving.
We hope to hear something very soon.
You'll be updated through mail by our customer service team.
We are sorry for the inconvenience the shipping has caused, we're doing everything to get it delivered.
Kind regards,
Team CanvasCamp
Excellent Quality products and workmanship.
Last year I purchased a Protech 450 and this year the Awning and Sunshade. The quality and workmanship are excellent. My camping adventures are greatly improved by your products.
June 12, 2023
Reply from CanvasCamp
Hi, We're delighted to know that our quality and products have brought you satisfaction! Continue to relish your camping adventures to the fullest. Cheers. CanvasCamp
Very Expensive for extras Stay Clear
Very Expensive for extras
6 x mushroom caps made of hard black plastic €379
1 x rain gutter €604 10.5 meters wrong colour sent
after paying €26000 for four tents,
think its a bit rich.
will not be dealing with this crowd again
stay clear
July 12, 2023
Reply from CanvasCamp
We have done everything within our power to assist you in your purchases, but it appears that our efforts did not yield the expected results. Please accept our apologies for this situation. One of my colleagues will be in touch with you shortly.
Website is easy to navigate and…
Website is easy to navigate and product descriptions were very adequate.
July 13, 2023
Reply from CanvasCamp
Thank you for taking the time to share your thoughts! We're delighted that you found our website easy to navigate and our product descriptions helpful. If you have any suggestions on how we could make your experience even better, please don't hesitate to let us know. We value your feedback as it helps us improve. We look forward to serving you again in the future!
Always an amazing experience with…
Always an amazing experience with CanvasCamp, I truly appreciate the product and customer support :)
July 2, 2023
Reply from CanvasCamp
Hi!
Thanks for the amazing review!
And thanks for the years of trust in CanvasCamp!
Kind regards :)
Team CanvasCamp
Great customer support
I was in contact with their support team, and they gave a great service with good answers and helpful information.
I can recommend using them.
July 7, 2023
Unprompted review
Reply from CanvasCamp
Hi!
Thanks for the wonderful review!
Great to hear the service is up to your standards :)
Thanks for your time and your trust!
Kind regards,
Team CanvasCamp
Order arrived as estimated,patches…
Order arrived as estimated,patches worked,just back from a great camping holiday
June 25, 2023
Reply from CanvasCamp
Hi Mike,
So nice to hear your trip went as planned!
Thanks for this amazing 5-star rating!
Reading these really never get's old.
Kind regards,
Team CanvasCamp
They look good!
June 23, 2023
Reply from CanvasCamp
And so do you!
Thanks for the great review!
We hope we can show you we can do even better in the future.
Kind regards,
Team CanvasCamp
Quality, reliability and good customer service
Really great, friendly and responsive customer service. The products are good quality and, over multiple orders, we have not once been disappointed. Most importantly, they focus on a specific range and do it well. Prompt delivery service via a well known courrier. We wouldn't hesitate to recommend.
June 4, 2023
Reply from CanvasCamp
Hi,
Thank you for your fantastic review! We're delighted to hear that our customer service team provided you with friendly and helpful assistance. It's our priority to ensure you have the right information at the time of purchase. We appreciate your kind words and are here for you whenever you need us.
Cheers,
Team CanvasCamp.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.