I bought a very large canvas print. Good: Print looks great, shipping was fast considering it was shipped from India. Bad: The backing board is warped and bowed outward significantly. I'm hoping... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quality canvas delivered quickly and packaged very well. the only thing i wouldn't recommend is putting the claw hangers on the back. those were installed very poorly. not level at all. had to red... See more
Company replied
I received my order timely, but one of the canvases was damaged during shipping. I have submitted a customer service request, and I am awaiting a response.
Company replied
The prints were really good. I did order the extra protection and I'm glad I did. I am very happy with it. The only thing that is a little strange-the frame for my extra large print is a little off... See more
Company replied
Company details
Written by the company
About CanvasChamp Established around a decade ago, CanvasChamp is a sister concern of Prints and Signs LLC. Today, the team CanvasChamp has its production houses in over five countries across the globe and has served millions of individuals, professionals, and corporates with custom photo printing products. Throughout its tenure to date, team CanvasChamp has served numerous customers by printing their photographs, messages, quotes, etc in the most customizable and creative way. Also, the website has been designed to ensure that the visitors avail best user experience and can scroll through the range of products with utmost ease
Contact info
752 Winer Industrial Way, Suite G Lawrenceville, GA 30046, 30046, Lawrenceville, United States
- 800-993-0992
- canvaschamp@canvaschamp.com
- canvaschamp.com
3.9
Great
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very impressive the way that everything…
Very impressive the way that everything was carefully wrapped. My photos look great. Thanks for a job well done. Definitely will use your services again.
May 19, 2026
Unprompted review
Reply from CanvasChamp
Dear Nancy,
Thank you so much for your kind feedback! We’re delighted to hear that you were impressed with the careful packaging and that your photos turned out great.
It means a lot to know you’re satisfied with your order, and we truly appreciate your trust in our services. We look forward to creating more for you again in the future!
Warm regards,
Canvas Champ
Advertisement
Reply from CanvasChamp
Dear Candice,
Thank you for your feedback! We’re glad to hear the process was easy and fast for you.
We truly appreciate your support and look forward to serving you again in the future!
Warm regards,
Canvas Champ
Great item!!!!
May 19, 2026
Unprompted review
Reply from CanvasChamp
Dear Kelly,
Thank you so much for your feedback! We’re thrilled to hear you’re happy with your item.
We truly appreciate your support and look forward to serving you again in the future!
Warm regards,
Canvas Champ
Great canvases in fun shapes
Great canvases in fun shapes. Honestly, much better than I expected as far as clarity and color considering these were from my phone. Thanks!
May 18, 2026
Unprompted review
Reply from CanvasChamp
Dear Julie,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed the canvases and that the clarity and color exceeded your expectations, even from phone photos.
It’s great to know you’re happy with the final result, and we truly appreciate your support. We look forward to creating more fun and memorable pieces for you in the future!
Warm regards,
Canvas Champ
Fast service and quality results
May 8, 2026
Unprompted review
Reply from CanvasChamp
Dear Jeffrey,
Thank you for your feedback! We’re glad to hear you experienced fast service and are happy with the quality of your results.
We truly appreciate your support and look forward to serving you again in the future!
Warm regards,
Canvas Champ
Advertisement
Absolutely HORRIBLE experience with…
Absolutely HORRIBLE experience with Canvas Champ.
I placed an order on April 22, 2026, for a canvas print of my wife’s picture as a special Mother’s Day gift. What should have been a meaningful surprise turned into frustration, disappointment, and stress.
I made FOUR phone calls to customer service and even spoke with a supervisor, yet nothing was resolved. All I received were endless apologies and empty promises. I was repeatedly assured that my order would arrive by May 1st, but that promise was completely ignored.
After waiting far beyond the promised delivery date, I finally had no choice but to contact Discover Card and dispute the payment for merchandise that I never received.
Today, May 18, 2026, the package finally arrived — almost a month after I placed the order. To make matters even worse, the packaging was poorly protected, and the shipping box arrived partially damaged.
This company ruined an important gift and completely failed in customer service, communication, and delivery reliability. I will never order from Canvas Champ again, and I strongly advise others to think twice before trusting them with important occasions.
May 18, 2026
Unprompted review
Reply from CanvasChamp
Dear Ramzi,
We’re truly sorry to hear about your experience and completely understand your frustration and disappointment.
What was meant to be a meaningful Mother’s Day gift for your wife should never have turned into such a stressful and upsetting situation. We sincerely apologize for the extended delay, the repeated unmet delivery assurances, and the lack of resolution despite your multiple calls and escalation attempts.
We also regret that the package ultimately arrived late and with damaged outer packaging, especially after you had already been forced to dispute the charge due to the lack of delivery and communication. We understand how this affected both the occasion and your confidence in our service.
This is not the level of experience we aim to provide, and your feedback regarding customer service, communication consistency, production timelines, and shipping reliability is being taken very seriously. We will ensure your comments are shared with the appropriate teams for internal review and improvement.
We genuinely regret that we let you down on such an important order and appreciate you taking the time to share your experience.
Warm Regards,
Canvas Champ
Sent wrong frames
Sent wrong frames. They do not match what was selected and ordered on the site. Terrible customer service. Emailed with no response.
May 12, 2026
Unprompted review
Reply from CanvasChamp
Dear Rockland,
We’re very sorry to hear that you received the wrong frames and that they did not match the options you selected when placing your order. We completely understand how frustrating and disappointing that must be.
We also sincerely apologize for the lack of response to your emails. Not receiving proper support after reporting an issue only adds to the frustration, and this is not the level of service we aim to provide.
Your concerns regarding incorrect items and communication delays are being taken seriously. Please contact us again at cs@canvaschamp.com with your order details and photos of the frames received so we can urgently review the issue and work toward a proper resolution.
We truly regret the inconvenience caused and appreciate you bringing this to our attention.
Warm Regards,
Canvas Champ
Ordered a 5x7 and the canvas is…
Ordered a 5x7 and the canvas is smaller- maybe 4.7x6x7. I’ve already contacted customer service and sent photos. I have yet to hear anything back so I may be stuck with this wrongly-sized canvas.
May 16, 2026
Unprompted review
Reply from CanvasChamp
We apologize for the inconvenience caused and understand your frustration regarding the size discrepancy with your canvas order.
Our team would like to look into this matter further and assist you with a resolution. Please reach out to us directly at robin@canvaschamp.com with your order details so we can review your case and help accordingly.
Thank you for your patience.
easy to order and product was top notch
May 16, 2026
Unprompted review
Reply from CanvasChamp
Thank you for your kind feedback! We're delighted to hear that you found the ordering process easy and were happy with the quality of your product.
We truly appreciate your support and look forward to creating more special products for you in the future.
Advertisement
I love my canvases
I love my canvases! The quality is far better than I expected! Thank you!
May 16, 2026
Unprompted review
Reply from CanvasChamp
Thank you so much for your wonderful feedback! We're thrilled to hear that you love your canvases and that the quality exceeded your expectations.
Your support means a lot to us, and we look forward to creating more beautiful prints for you in the future.
The Delivery Date Arrived Before the Package Did
Extremely disappointing experience and one I would not repeat.
Order placed on 4/28 with advertised production times of 24 to 48 hours and an estimated delivery date of 5/7. Neither timeline was remotely accurate. After the expected delivery date passed, I contacted customer service multiple times and repeatedly received generic responses stating that the matter had been "escalated," with no meaningful updates or resolution.
Only after filing a dispute through PayPal did tracking information suddenly appear. Even then, the update raised additional concerns rather than providing reassurance. I discovered the order was shipping internationally from India, which was not clearly disclosed during the ordering process. Had this information been transparent upfront, expectations regarding production and delivery times could have been assessed appropriately before purchase.
The FedEx tracking provided only reflected "Shipment information sent to FedEx," indicating that a shipping label had been created without evidence that the package had actually entered carrier possession.
The timing was difficult to ignore. Weeks of delays and repeated follow ups produced no meaningful progress, yet tracking information appeared only after a payment dispute was opened.
The most frustrating aspect of this experience was not the delay itself, but the lack of transparency. Advertised production timelines, estimated delivery dates, and actual fulfillment did not align. Customers should be clearly informed if products are fulfilled internationally and if delivery timeframes may substantially exceed what is presented during checkout.
Poor communication, misleading expectations, and an unnecessarily frustrating customer experience from start to finish.
May 15, 2026
Reply from CanvasChamp
We sincerely apologize for your experience and understand your frustration regarding the delay, lack of clear updates, and communication throughout the process.
We regret that your expectations were not met and appreciate you sharing this detailed feedback, as it helps us identify areas where we need to improve transparency around production timelines, shipping updates, and order communication.
Please reach out to us directly at robin@canvaschamp.com with your order details so we can review your case further, address your concerns, and discuss compensation for the inconvenience caused.
Thank you for your patience and for giving us the opportunity to make this right.
Website was extremely user friendly
Website was extremely user friendly. I was able to upload my photo without issue. The overall ordering process was easy. Order arrived very well packed. And exceeded my expectations.
May 8, 2026
Unprompted review
Reply from CanvasChamp
Thank you for your wonderful feedback! We're glad to hear that you found our website easy to use and had a smooth upload and ordering experience.
It’s great to know your order arrived safely, well packaged, and exceeded your expectations. We truly appreciate your support and look forward to serving you again in the future.
Canvas was delivered on time
Canvas was delivered on time, and Intact. Thank you
May 8, 2026
Unprompted review
Reply from CanvasChamp
Thank you for your feedback! We're glad to hear that your canvas arrived on time and in perfect condition.
We truly appreciate your support and hope to create more special prints for you again soon.
Advertisement
Reply from CanvasChamp
Thank you for your feedback! We're glad to hear you were happy with the final product and that it turned out just as you created it.
We do apologize for the shipping experience and understand how frustrating carrier delays can be. We appreciate your patience and thank you for your support.
I surprised my mother with a picture of…
I surprised my mother with a picture of her. She loves it
May 15, 2026
Unprompted review
Reply from CanvasChamp
Thank you for sharing your experience! We're so happy to hear that your mother loved her gift.
It’s always special to be part of meaningful moments like these. We truly appreciate your support and look forward to helping you create more memorable gifts in the future.
The print was too dark and most of the…
The print was too dark and most of the detail was lost despite the fact that I increased the exposure by two stops before sending.
April 29, 2026
Unprompted review
Reply from CanvasChamp
We’re sorry to hear that your print did not turn out as expected and understand your disappointment with the dark output and loss of detail.
This is not the quality we aim to deliver. Please reach out to us directly at robin@canvaschamp.com with your order details so our team can review your case and assist you with a suitable resolution.
Thank you for bringing this to our attention.
Great customer service
All photos turned out great and one that needed to be fixed was promptly redone and shipped at no cost
May 12, 2026
Unprompted review
Reply from CanvasChamp
Thank you for your wonderful feedback! We're glad to hear that you were happy with your photos and that our team could quickly resolve the issue and get the replacement shipped out for you.
We truly appreciate your support and look forward to serving you again in the future.
Advertisement
Absolutely loved the pillows I ordered…
Absolutely loved the pillows I ordered to capture memories from our girlfriend cruise trip. The color picture quality is amazing. My girlfriends loved their picture pillows.
May 13, 2026
Unprompted review
Reply from CanvasChamp
Thank you for your lovely feedback! We're thrilled to hear that you absolutely loved the pillows and that the picture quality turned out amazing.
It’s wonderful to know they helped capture special memories from your cruise trip and that your girlfriends loved them too. We truly appreciate your support and look forward to creating more personalized gifts for you in the future.
It was a good experience and good…
It was a good experience and good quality!
May 14, 2026
Unprompted review
Reply from CanvasChamp
Thank you for your feedback! We're glad to hear you had a good experience and were happy with the quality of your order.
We truly appreciate your support and look forward to serving you again in the future.
Avoid Canvas Champ - Shop Elsewhere
This company pretends to be an American printer. They are not - they off-load their printing to India. Their providers do not know how to pack and ship what they produce. Their tracking information is useless. You can get the same quality printed in the USA and shipped to you reliably from several competitors. This is my third bad experience with Canvas Champ - I won't be back.
May 13, 2026
Unprompted review
Reply from CanvasChamp
We’re sorry to hear about your experience and regret that we were unable to meet your expectations. We would like to clarify that we do mention on our website that we operate production facilities both in the USA and overseas, including India, to help serve customers across different regions.
We also sincerely apologize for the issues you faced with packaging, shipping, and tracking updates. We understand how frustrating repeated negative experiences can be, and this is certainly not the experience we want our customers to have.
We would still appreciate the opportunity to review your concerns further and see how we can help. Please feel free to contact us at [mike@canvaschamp.com](mailto:mike@canvaschamp.com) with your order details so our team can assist you further.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.