Caphunters Reviews 

460
•
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the items feature exceptional quality, arriving carefully packaged in sturdy protective boxes with delightful bonus stickers. Buyers also appreciate the remarkably fast shipping times, friendly communication via email, and a vast selection of stylish caps. However, some people mentioned that their purchases experienced significant delivery delays or failed to arrive on schedule. A few reviewers were dissatisfied with extended shipping durations and poor communication when attempting to track international packages. Others noted occasional sizing concerns or tight fits with specific hat models ordered from overseas.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently highlighting the great quality and authentic feel... See more

Delivery service

People report positive experiences with delivery service, frequently praising fast shipping times and... See more

Quality

Clients share positive opinions on quality, frequently highlighting that the hats feel well made and look... See more

Order

Users describe ambiguous interactions with order experiences, as many reviewers praised the fast delivery,... See more

Service

Customers had positive experiences with service, consistently highlighting prompt and efficient delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Thank you for a beautifully packed cap. It took a while to arrive but was worth it! You kept in touch all through the process which was very easy. The only thing that let you down was Royal Mail/Parce... See more

Company replied

Rated 4 out of 5 stars

I feel your product are official timing was as you said.However,I wear a the same size in hats but yours fit me kind of tight so unfortunately I have to send back and hope the return comes as fast as... See more

Company replied

Rated 5 out of 5 stars

When I completed my first order I got a lovely message about my order saying the care that was being taken. When it arrived I wasn’t disappointed great quality purchase, definitely be ordering more me... See more

Company replied

Rated 5 out of 5 stars

Found an exclusive 'Goorin Bros.' hat online which I hadn't seen anywhere before. I hadn't bought from Caphunters before but all good! Shipped to UK within a week, all packaged up really well, excep... See more

Company replied


Company details

  1. Headwear Store

Written by the company

Online headwear store ::: Where Hats Happen 🌍 Shipping Worlwide ::: 🧢 = 🌳 Planting trees with every purchase #StyleForTrees ::: The Best Quality - Fast Shipping ::: Contact us on our website for quick customer support


Contact info

4.2

Great

TrustScore 4 out of 5

460 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(460)

317 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Unbelievable speed in delivering my hat. Great email when they sent the hat with a lot of humor. I will definitely buy again. Thank you

August 6, 2026
Unprompted review
Caphunters logo

Reply from Caphunters

Thank you Nikos!

Advertisement
Rated 5 out of 5 stars

Fantastic!

The cap came in one day after ordering, great quality and was very pleased. Would definitely reccomend 👍

July 30, 2026
Unprompted review
Caphunters logo

Reply from Caphunters

Thank you for your feedback Finley!

Rated 5 out of 5 stars

one of the best companies…

Honestly one of the best companies ever, best quality and all authentic caps, would fully recommend and will 100% be ordering again! Arrived so quickly too, thank you! ⭐

July 30, 2026
Unprompted review
Caphunters logo

Reply from Caphunters

Thank you so much!

Rated 5 out of 5 stars

Great Service

Second order with Caphunters and no issues at all. Both times caps arrived quickly and really well packaged. They have the best selection of caps out there! Thank you, will be back again

July 29, 2026
Unprompted review
Caphunters logo

Reply from Caphunters

Thank you so much!

Rated 5 out of 5 stars

3 times using Caphunters, 3 times a happy customer.

Everything from navigating & ordering on the app is easy & straightforward. Layout is perfect. Allowing u to choose from colour, team, & types easily. Prices are competitive & u can bag a bargain all the time. Caps arrive their own cap baggy. Packaging is recyclable which is a bonus. The only negative thing I can say is the delivery. Often it takes over a week to arrive. But it's a little thing to put up with on an otherwise great service. I've ordered 3 caps so far & they've all arrived in perfect condition. Not had any problems or reasons to be unhappy so far. Since using these guys, more similar services have popped up on my feed & so far none are as well presented or priced as Caphunters. Happy customer. Will continue to use Caphunters till I'm too old to wear caps lol

July 18, 2026
Unprompted review
Caphunters logo

Reply from Caphunters

Three orders, three happy outcomes, at this rate, we're going to need to reserve you a permanent spot on our red velvet cushion! We're truly honoured to be your cap destination of choice, and we solemnly promise that our team of inspectors, the zen packaging specialist, and the farewell fireworks crew will be ready and waiting for order number four. Growing old is mandatory, growing out of caps is absolutely not. See you soon! 🧢

Advertisement
Rated 5 out of 5 stars

Birthday Happiness

First of all, I never took notice that I was ordering from overseas. I was looking for a specific hat for my son in law for his birthday. It took a little longer than I expected but the product arrived nicely packaged and he loves the hat. The product is well made and exactly what he was looking for. Thank you.

June 12, 2026
Unprompted review
Caphunters logo

Reply from Caphunters

Carol thank you so much for your positive feedback, we appreciate your support!

Rated 5 out of 5 stars

Quick and convenient!

Really easy to purchase and my cap arrived sooner than expected (via Royal Mail). Really good customer experience. Recommended!

July 12, 2026
Unprompted review
Caphunters logo

Reply from Caphunters

Thanks for your feedback Norman!

Advertisement
Rated 4 out of 5 stars

Delivery was a little slow

Delivery was a little slow, compared to other companies however the product arrived well packed and in perfect condition

July 12, 2026
Unprompted review
Caphunters logo

Reply from Caphunters

Thank you for your feedback, we will keep working on achieving the best service for your customers.

Rated 1 out of 5 stars

I love the NY New Era cap

I love the NY New Era cap, however delivery is way too long the longest I've ever experienced. I ordered on 6/12/26 and my item came 7/9/26.

July 9, 2026
Unprompted review
Caphunters logo

Reply from Caphunters

We're glad you love the cap! We apologize for the long delivery time. Unfortunately, your order was delayed due to customs processing, which is outside of our control and depends on your country's regulations. We're sorry for the inconvenience this caused.

Rated 5 out of 5 stars

Cap hunters customer service was top notch

Cap hunters customer service was impeccable. They had a creative way to communicate the shipping status which was humorous and caring. The tracking updates were extremely useful being that it was coming from overseas. The person really loved the hard to get product and I thank caphunters and will definitely be using them
Again.

June 26, 2026
Unprompted review
Caphunters logo

Reply from Caphunters

Thank you so much for your positive feedback, we appreciate your support!

Advertisement
Rated 1 out of 5 stars

To Caphunters.ca

To Caphunters.ca: Why do I have to pay $43.00 DUTY on one hat?
I bought 2 hats in good faith and was so happy with the item. Then was contacted to pick up the other hat at the post office. This is deceptive pricing! Next time, include the DUTY in the price. It is your responsibility!!!

May 17, 2026
Unprompted review
Caphunters logo

Reply from Caphunters

We understand your frustration with the unexpected duty charges. However, customs duties and import taxes are determined by each country's customs regulations and are not something we control or collect ourselves. These fees are based on the destination country's requirements, not on a markup we add.

If you have any further questions, please contact our customer service team.

Rated 5 out of 5 stars

Exceptional

It’s been really good doing business with Caphunters. From the selection process to delivery is awesome. The quality of the hats is exceptional and would recommend them to family and friends

June 11, 2026
Unprompted review
Caphunters logo

Reply from Caphunters

Thank you so much for your positive feedback, we appreciate your support!

Rated 1 out of 5 stars

Product never arrived 👎 unsure at this…

Product never arrived 👎 unsure at this point if this is a legit site, a lot of the links for tracking and support do not work. Avoid at all costs

June 9, 2026
Unprompted review
Caphunters logo

Reply from Caphunters

We're sorry to hear about your experience. Without more information about your order, we're unable to look into this further. Please contact us through the contact form on our website with your order number and we'll be happy to help.

Advertisement
Rated 4 out of 5 stars

I feel your product are official timing…

I feel your product are official timing was as you said.However,I wear a the same size in hats but yours fit me kind of tight so unfortunately I have to send back and hope the return comes as fast as me receiving this order.. ✌️

May 20, 2026
Unprompted review
Caphunters logo

Reply from Caphunters

Thank you for your feedback. Regarding the fit, new caps can sometimes feel tighter initially and may loosen slightly as they adjust to your head over time. However, we understand if you still prefer to return it.

If you need any assistance, please contact our customer service team.

Rated 5 out of 5 stars

Great selection of caps

Great selection of caps, with a promt and efficient service, I would and have totally recommended Caphunters to my freinds and family.

May 21, 2026
Unprompted review
Caphunters logo

Reply from Caphunters

Thank you so much Leslie!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look