Capital Golf Reviews 228

Shocking customer service, they only contacted me after I paused my payment with Klarna, and then they had a go at me for doing it!
The goods were obviously old stock as the shoes were marked and showed signs of wear, the box was absolutely disgusting the condition it was in, it should never have been sent out like that.
Terrible company that don't have any customer service skills, I wont use again.

Purchased shoes for my partner as a gift. I tried to return them, untouched, with receipt etc. I was only offered an exchange voucher not a refund. My summary is boutique prices with a Sports Direct return policy...but at least at Sports Direct you are not overpaying (unlike Capital Golf).

Sent broken trainers. Promised a return to be fixed. Never fixed or sent back trainers at all and refused refund. Lied for months saying had been sent back to puma and waiting for a part. Never were sent back.
Took to court and won but they’ve still not paid so now got to go through process of sending bailiffs in. Will not give up but don’t waste your time ordering from them in first place. Worst company I’ve ever purchased from by a mile.

Awful consumer experience. Terrible customer support (non-existant). I ordered in Jul 2022, returned items. Their returns page suggests to start a return, to email the details to their support email (noted on their webpage, /exchanges-returns). I emailed. No response, other than an automated email back. This automated response from Capital Golf mentions that someone will be in contact within 48 hrs. A week passes, no response. I was getting worried I will soon be outside the Returns period. I went back on their webpage and discovered a product called "TRACKED RETURN SERVICE - UK / SMALL PARCEL". This is a strange returns process for a consumer, but I gave it a shot due to no response over mail. Ordered and PAID for the returns label on 1st Aug. Waited 48 hrs. Nothing comes in the Inbox. Starting to know, that I'll be outside the Returns period... after these two days, I returned the package myself at the local Post Office on 3rd Aug. From the initial automated response of the support@capitalgolf. com, it mentions for Returns, use this address (Our return address is Capital Golf, 14 John Prince's St, Marylebone, London W1G 0JS). So using that address, as I've no response from their support email, nor recieved the returns label I weirdly ordered from their website. I went ahead on 3rd Aug with the return. To my shock, their returns label did come to me via email... on the 8th of August. 7 days later. Smooth returns process!! :) Oh I forgot to mention, I never got refunded whatsoever. To this day (Jan 2023), Capital Golf are still awaiting to "hear back" from Royal Mail to find out what happened with my package. AVOID AT ALL COSTS. FLASHY WEBSITE FOR A TERRRIBLY RAN BUSINESS.

Avoid at all costs, ignore emails, and when you phone they say they will call you back but they don't. Order never arrived as a Christmas present. Crap shop, crap customer services! Dispute opened, so thankfully I'll get my money back at some stage!

Returned an order back in September and still haven’t had my refund! Several emails to them and get a reply saying someone will contact me within 48 hours but no one ever does. Tried to call several times but no one answers.

Don't buy from this place u won't get ur order and u won't get tracking details that tell u anything other than where ur address is

Previously had exceptional service from Capital Golf online. However really slipped up this time, spent a couple weeks after waiting 5 days for a next day delivery. (which what I ordered was part of an outfit for an away day, How Annoying!!!) Kept ringing countless times, got through once and the chap said he'd ring me back later in the morning (never did) 2 emails sent of which were never responded and I still haven't received half the order. Finally got through on the phone this morning and now I cant send the shorts back for a refund as its past 14 days. To be fair the part of the order that was missing was refunded but I wasn't told until I frantically got through to them this morning. I understand problems happen but its how you communicate to get over them is what matters to me! Not To Par!

Bought my Dad some puma trainers as gift for birthday. Realised they were faulty when he tried them on. Returned to puma in January soon after his birthday and service seemed good customer service at this point. They said they would send off to puma to fix and they’d be returned. Called number of times to chase, every time they say they should be sent back next week. Still waiting and more recently when I called back saying it’s been too long and can I just get a refund they’ve been quite unprofessional and shouty saying my Dad has purposely broken them! (this twist disc that tightens the laces) which I was shocked at and therefore there was no way I’m getting a refund for them. I’m convinced they must have had some damage when received. The box was very damaged and I’m sure shoes will have been tried on before and could have broken then but appeared ok before you tried on. Really unhappy, over £100 trainers now been waiting 6 months for a repair with no update from capital golf. Would definitely avoid ordering anything from them. Worst customer service I’ve come across and feel high risk won’t get refund or the purchase ever.

By far the worst customer service I've experienced for an online golf retailer. Absolutely shocking returns policy. Purchased a returns label through the website. Then had to wait for this to be emailed to me (which it wasn't). Several ignored emails later I managed to get through on the phone and they finally emailed the label to me. Having lost all confidence in this company I chased the refund a few days after the tracking showed it had been delivered. I did get an emailed response this time - a very abrupt one with a link to their returns policy! Still not received a refund.

Shocking! Ordered a pair of shoes and they haven’t even come. Delivery company are claiming they have delivered but capital golf are doing nothing to help. Strongly advise not to use this company!

After my recent outburst I received a phone call within 10 mins from capital golf ,explaining why it had taken so long and why they had gone back to shop,apparently my address was spelt wrong resulting in FedEx not delivering them.As of tday they have finally come so I would like to apologise for my outburst and like to thank them for getting intouch and for fulling there order.Tho it has taken nearly 3 weeks it has not put me off from ordering from them again (just hope they get here faster next time 🤣🤣🤣)

I would like to retract my earlier statement. The v next day my golf clubs came and they told me there was a back log because of the time of year and Covid!
V happy with my clubs!

These guys are cowboys. Paid a grand for a golf trolly and after two months not turned up. The don't answer phone or emails.

Terrible. High pressure sales and no help and support afterwards. Awful.

AVOID AVOID AVOID!!
This SHAMBLES, self-centred, vile company are to be avoided AT ALL COSTS.
False advertising mislead me to order golf clubs and golf bag. WHEN THE ORDER FINALLY ARRIVED, 3 weeks LATE. There was no bag? Returned clubs are they were too long in length anyways, it took the postal company weeks to return. My fault apparently. So, thankfully I had my returns receipt. Disputed the courior service. Fine. I get that. THEN when I got TRADING STANDARDS INVOLVED they said it was a customised order. My clubs were as customised as me walking into a shoe shop and asking for a size 5…!!! SO, on that basis alone. They now have my £450 AND the clubs.
This company needs to be taken to court.
AVOID!!

Awful customer service. I emailed them for a returns label to return a pair of shorts and received a very abrupt reply. No label was sent to me. I went ahead and purchased a returns label from there website and just sent the shorts back anyway. I heard nothing for 2 weeks, so I contacted them for my money. They asked for proof of postage, which I provided. The money eventually appeared in my account, but no email from the company to acknowledge this. It was frustrating having to check very frequently to see if the money appeared. They make it very difficult to return items and the customer service is appalling.

awful company to deal with. ordered a puma cap in a M/L and was sent a S/M. have sent countless emails to rectify which have been ignored. Called the company and spoke with Samuel who promised me he would deal with that afternoon. Nothing back so emailed again and i did get a one line reply from Samuel to say he was looking into and will come back to me. Another week by and still no response despite further email chasers including a request to start refund process as directed and still nothing. Shameful company and disgusting customer service. Avoid at all costs

Sent shoes back as they did not fit in July. I have mailed, FB talk, Webchat, Twitter to try get an update on the return and refund and nothing back. Called the shop and was told the online store is another part of the business and they dont deal with it. Absolutely shambolic customer service. Do not use!!!

I ordered a JL mid layer from Capital Golf in May. I waited weeks for it to arrive. When it did arrive it was completely the wrong item, wrong size etc. I then played email tennis with them for weeks and weeks until eventually the correct item was posted to me. The item arrived….. with a massive hole in the arm. After the experience to that date I wasn’t surprised in the slightest. Awful customer service throughout. Won’t be utilising them again.