Bank of Montreal Reviews 5

They keep closing their branches and making things more difficult for seniors

The Bank of Montreal is reliable and transparent but its interest rate decisions can feel slow and sometimes disconnected from everyday financial struggles and its rates are quite high

Terrible customer support . there blank have nothing but a scripted lifeless responce to any issue you have . they hold funds for 7 days for no reason . they dont update your account proplery and funds go missing without any transaction history . i was also led to belive that opening an account would grant a 500 dollar bonuse and i did not recive a dime . a walmart card i didnt recive . but they have no trouble charginging 20 a month in fees . ive had my account locked 4 or 5 times having to drop everything and call in waisting hrs over and over . and they also only support obsolete mastercard transactions . do your self a favour and run away from this bank !!!

1-Star Review — My Experience With BMO (Bank of Montreal)
ATM location: 2104 Larch Ave, Vancouver, BC V6L 0C3

I have never experienced customer service as disappointing as what I went through with BMO. What happened to me on October 21 was not only stressful and costly but handled with a level of disorganization and indifference that shocked me.

While using the ATM at the Arbutus branch early that morning, I deposited $760 in cash. The machine counted the full amount, then suddenly flagged “items could not be validated,” returned a single $10 bill, and timed out—without depositing the remaining $750 into my account. I had made similar deposits at other banks without any issue, so this was unexpected and immediately concerning.

What followed was worse.

When I called BMO’s customer service line, I was met with a cold, dismissive response and told my case would be forwarded to “investigations.” No empathy, no reassurance—just that I might see the money in 7–12 business days, or possibly never. I had to ask for a case number; it was not offered.

I went to the branch later that morning, hoping for real help. Instead, I was told there were no cameras in the ATM area and no branch-level reconciliation of ATM funds. When I asked to speak with the manager, I was handed his card and told he wasn’t available. I called twice and left messages—no reply.

After waiting the full 12 business days and hearing nothing, I called BMO again. That’s when I learned—only because I asked—that my case had been closed without any notice to me. And the reason? Investigations had reached out internally to confirm whether this was a BMO-owned ATM and received no response, so the case was incorrectly closed as a non-BMO ATM, which it absolutely was not.

This was not a small clerical mistake. It was a complete breakdown in process and communication.

Every follow-up call after that led to the same empty promise:
“Someone will escalate this.”
“Someone will contact you within two days.”
No one ever did.

After this experience, I feel that BMO showed no accountability, no urgency, and no respect for me as a customer. Losing $750 because of an ATM error was bad enough—being met with silence, misinformation, and zero follow-up made it far worse.

I plan to continue pursuing this through the appropriate channels, but based on my experience, I cannot recommend banking with BMO. The lack of support and professionalism I encountered was unacceptable.

My daughter is a British national working in Canada , She is paid by Bank transfer but it would seem for some reason they won't let her have full access to her money (her money ) which means she has money on hold and is struggling to pay her way sometimes, Can't really understand why nor can she