Capital on Tap Reviews 

18,248
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 2,235 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quick and easy setup process, often highlighting the simplicity of applications and account creation. Many also appreciate the excellent service and responsive customer support, with staff described as helpful and professional. The app receives high marks for its brilliant functionality, ease of use, and features like virtual cards and spending controls. However, some people mentioned experiencing issues with payment declines and found the customer service unhelpful in resolving these problems. A few other people also felt that the activation process could be simpler, preferring less hassle and fewer verification steps.

What people talk about most

User experience

People report positive experiences with user experience, highlighting the ease and simplicity of the setup... See more

Service

Users describe positive interactions with service, highlighting it as excellent, efficient, and helpful for... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting excellent customer care, quick... See more

Application

Reviewers highlight positive aspects of the app, praising its ease of use and setup, with many finding the... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness and professionalism.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick and easy setup with minimal faff - just what busy business owners want Ive called them a couple of times with questions and theres never been a queue, the person/s who answer are English, and... See more

Rated 5 out of 5 stars

Easy application. Decision in minutes. Often in business borrowing can be stressful or just having that additional cash flow when needed. COP application made it easy to follow. Also the app is good,... See more

Rated 5 out of 5 stars

Edited: Ive been a loyal customer for 3 years, I've always paid all outstanding funds every month on time. This month a direct debit payment hasn't gone through on the day, even though I... See more

Rated 5 out of 5 stars

When you need an injection of cash flow the last thing you need is a cumbersome system from lenders. Capital On Tap was easy to navigate and obtain an early decision with the fascility ready to use s... See more


Company details

  1. Non-Bank Financial Service
  2. Cashback Provider
  3. Financial Institution

About Capital on Tap

Written by the company

At Capital on Tap, our mission is to make running a small business as easy as possible.

We understand that the day-to-day operations of a business can be challenging, which is why we've developed tools and resources that empower business owners to streamline their operations, access fast funding, and earn rewards.

So, if you're looking for a better way to run or grow your business – whether you’re an electrician wanting to buy supplies for your next job or a consulting company wanting to consolidate your team's spend – join the 200,000 businesses across the UK and the US that have placed their trust in Capital on Tap.

The credit card built for small businesses

Written by the company

- Uncapped 1% cashback with no annual fee
- Practical credit limits up to £250,000
- Free company cards with spend controls

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(18,248)

2,069 reviews in the last 12 months

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Rated 1 out of 5 stars

One of the most frustrating customer service experiences I’ve had.

I dealt with Joshua, Sam and Jamal regarding a repayment arrangement and received contradictory information from different agents over several weeks. One agent confirmed there would be no payment due until the end of June, another suddenly claimed normal payments resumed in May, despite earlier agreements and call recordings confirming otherwise. I then had to repeatedly chase recordings and explanations myself just to establish what had actually been agreed.

The whole process felt disorganised and poorly managed, with staff seemingly unable to see or honour arrangements made by colleagues. Instead of helping a customer in financial difficulty, the situation created unnecessary stress, confusion and hours of wasted time.

Very disappointing experience with Capital on Tap’s customer service and internal communication.

May 21, 2026
Unprompted review

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