No drama. Did the work on the date scheduled & seems to have done a competent job. Team were friendly, registered the warranty and gave us plenty of information. Also, really appreciated at the sales... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Everything has been fine as I regularly purchase salt blocks bur recently the deliveries are taking weeks since the order and in the meantime there is no communication. Last time when I enquired I was... See more
Company replied
Professional and reliable service. We have been customers for twelve years and would have no hesitation in recommending the company to anyone who would like to improve the quality of water in their ho... See more
New water softener - Provided very helpful initial advice regarding options and what would be involved. Come the installation day completed the work cleanly and efficiently. Very pleased and would re... See more
Company details
Written by the company
At Capital Softeners, we believe every home deserves brilliant water. As a trusted, local, family-run business, we specialise in the supply, installation, and ongoing maintenance of high-performance water softeners and advanced drinking water filtration systems. We know firsthand the daily frustrations of living with hard water. Our tailored solutions are designed to banish stubborn limescale, protect your valuable home appliances, and leave your skin and hair feeling naturally softer. Beyond softening, we are passionate about providing pristine, great-tasting filtered water straight from your tap, helping you stay hydrated while reducing single-use plastics. To further elevate your kitchen experience, we proudly supply and expertly install Quooker instant boiling water taps. These innovative systems add a touch of everyday luxury and ultimate convenience, revolutionising how you cook, clean, and make your morning tea. From your initial consultation through to seamless installation and comprehensive aftercare, our dedicated service team prides itself on delivering expert support with a genuine, personal touch. We are committed to transforming your home’s water from the tap up, and we deeply value the feedback, satisfaction, and trust of every customer we serve.
Contact info
4B Great Northern Works, SG14 1QN, Hertford, United Kingdom
- 01707691819
- info@capitalsofteners.co.uk
- capitalsofteners.co.uk
4.7
Excellent
228 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivered on time and helpful delivery…
Delivered on time and helpful delivery person
October 21, 2025
Advertisement
Excellent service
Excellent service. Competitive pricing. Good communication. Friendly staff, thanks.
October 2, 2025
Prompt friendly delivery
Prompt delivery, deliverer went the extra mile bringing the salt into my house
October 14, 2025
Excellent service during and post installation
They suggested a great solution by locating the filters in the loft and out of the way. Their after installation support was very, very good.
September 8, 2025
Have been a long time customer from…
Have been a long time customer from home to home. Very reliable understanding and professional service always received. Would highly recommend Capital Softener.
August 21, 2025
Advertisement
Delivered on time & good price
Delivered on time. I have been using Capital Softeners for about a decade and have long ago stopped looking around for a better price.
August 18, 2025
Our annual service was carried out on time, in a very friendly manner and with efficiency
Our annual service was carried out
August 20, 2025
Good delivery for top up, even if needed a nudge
Recently ordered a top up for salt, had to wait quite a bit for delivery but the frustrating part was I didn't get the email with receipt and couldn't really track the progress - so ended up calling. Product and help on the call - all good but a bit to improve.
August 11, 2025
Reply from Capital Softeners
Thank you for your feedback.
When ordering via our website you should receive an automatic confirmation email (this does sometimes end up in Junk mail) - this would be considered your receipt of purchase.
Our delivery time is 7-10 working days, which your salt was delivered within. Unfortunately we do not offer tracking as we do not use a third party for our deliveries. We carry out all deliveries ourselves. Although this is something we could take into consideration.
Reply from Capital Softeners
.
Advertisement
Good value great service
August 10, 2025
Good service
June 26, 2025
Polite and helpful delivery
Polite and helpful delivery. Would have benefitted from a notification on when, which day the delivery was going to take place
June 24, 2025
Great tasting water
It was really easy dealing with Capital Softener and are loving our new water softener system and the service we received.
June 24, 2025
Advertisement
You are always very friendly and…
You are always very friendly and professional.
Thank you for your time.
June 24, 2025
quick delivery
June 18, 2025
Great service with items arriving in no…
Great service with items arriving in no time. Thanks.
June 5, 2025
Advertisement
Very helpful and courteous company
Very helpful and courteous company. There was a slight problem with delivery time but they were happy to resolve the issue and this was the first time there had been a problem, having used them on numerous occasions over the past 3 years. Highly recommended.
June 11, 2025
Unprompted review
great service
The team checked my order, found a mistake (on my part) and arranged for the incorrect part to be swapped for the correct one.
May 27, 2025
Very efficient and lovely people
May 16, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.