Excellent service from Caple. Willow from Caple rang to confirm delivery details, which was followed up with an email stating delivery would be via DPD. The items were delivered the next day. Would ha... See more
Company replied
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Review summary
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We came for an experience day as part of setting up our new kitchen showroom. Dan and Jo pulled out all the stops, spent the time showing us all the products and Jo cooked us a delicious 3 course meal... See more
Company replied
Had kitchen fitted two and a half years ago and Caple sink and tap was fitted. Recently the tap started dripping and as it was covered by Caples 5 year guarantee I contacted the firm for help. After s... See more
Company replied
Purchased a sink and tap last year - recently, there was a problem with one of the tap handles having become loose. I had a couple of phone conversations with Caple's Customer Care people, plus a few... See more
Company replied
Company details
Information provided by various external sources
Caple is a multi-award winning appliances, sinks, taps, kitchen+ bedroom furniture brand.
Contact info
Fourth Way, BS11, Bristol, United Kingdom
- 011793819000
- sales@caple.co.uk
- caple.co.uk
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Emily Walsh was outstanding
Emily Walsh was outstanding! She helped me with my current product issues. Absolutely great customer service all round.
April 23, 2026
Unprompted review
Reply from Caple
Hi Elliot, thanks so much for the lovely feedback! We’re really glad Emily could help. Let us know if there is anything else we can help you with. Caple
DAMAGED WASTE KIT
I had a customer who had ruined her waste kit due to using washing powder in it.
I was given the correct code and price to advise the customer of how much it would cost to replace.
Olivia Wright sorted out the delivery for me and was able to get it delivered within a couple of days which is much appreciated.
April 22, 2026
Unprompted review
Reply from Caple
Thanks so much for your feedback! Glad Olivia could help get everything sorted quickly, we’ll pass this on to her 😊
great experience form start to finish
great experience form start to finish, welcoming and full of knowledge and the food was amazing.
April 21, 2026
Unprompted review
Reply from Caple
Thanks so much for the lovely review! Great to hear you had such a good experience and glad you enjoyed the food too! Caple
Excellent service by telephone agent
From my initial enquiry on 17/4/26 regarding the availability of replacement parts for my kitchen tap through to my placing of an order for a replacement tap on 22/4/26, Hannah Cope provided excellent and prompt service, providing relevant details of products and information.
April 22, 2026
Unprompted review
Reply from Caple
Hi David, Thanks so much for your lovely feedback! Great to hear Hannah provided such prompt and helpful service. Caple
Amazing experience
A great brand making products and able to answer questions about them when needed. Quality is amazing, both the sink and the taps/wastes look beautiful. Customer service was brilliant and Hannah really went the extra mile to ensure our purchases were compatible with each other. Really great experience all around.
February 17, 2026
Unprompted review
Reply from Caple
Thanks so much for the amazing feedback. We’re so glad you’re happy with the products and that Hannah could help make sure everything worked perfectly together!
Reply from Caple
Hi Roger, Thanks for your review! Glad to hear your delivery arrived quickly 😊
Very impressive Support!
As a local firm in Bristol, accessing support services has been a breeze, on 2 occasions I have had to use Caple support and communication has been very easy to organise and quick to respond. Very impressed with the company.
April 21, 2026
Unprompted review
Reply from Caple
Hi Taylor, thanks so much for your kind feedback! Great to hear you’ve had such a smooth experience with our support team. Caple
Lovely customer service
Always lovely to speak to Willow, Emma and Louise when having queries about our orders at Caple. They are always happy to help and resolve any queries quickly.
April 21, 2026
Unprompted review
Reply from Caple
Hi Katie, thanks so much for your kind feedback! Great to hear you’ve always had such a smooth experience with our sales team!
The customer service from this company…
The customer service from this company is exceptional. Nothing appears to be an issue. My recent experience with Chan was first class. Well done you are a credit to the company!
April 20, 2026
Unprompted review
Reply from Caple
Hi Ian, thanks so much for the amazing feedback! We’re really glad you had such a great experience with Chan. Let us know if there is anything else we can help you wth. Caple
Replacement part for Kitchen sink
I had a small issue with a part needing replaced.I found customer service from Olivia Wright to be very good regarding communication and solving the issue . I will return to this company in the future
April 19, 2026
Unprompted review
Reply from Caple
Hi Eddie, thank you so much for your kind words. We’re pleased to hear that Olivia was able to support you quickly and keep communication clear throughout. We appreciate your support and look forward to helping you again in the future! Caple
Hannah Cope was extremely helpful.
Hannah Cope was extremely helpful.
The grease filter I needed is no longer available, however Hannah emailed me instructions on cleaning.
April 20, 2026
Unprompted review
Reply from Caple
Hi Chris, thank you for your kind feedback! We’re so pleased to hear Hannah was able to help and provide a useful solution. We’ll be sure to pass on your comments to her. Caple
Paying for installation and taking away
I have had to replace like for like as no other distributor does the integrated tall freezer, when buying it on line at no point was it mentioned that I would have to pay even more for it to be installed and the old one taken away, I think spending that amount on a new freezer , that extra cost should have been mentioned
April 11, 2026
Reply from Caple
Hi Ruth, thank you for your feedback. Your comments are very helpful and we’ll make sure this is reviewed so the information is clearer going forward. Caple
Decent price and good delivery time
April 2, 2026
Reply from Caple
HI Stephen, thank you for your feedback! We’re pleased to hear you were happy with both the price and the delivery time. Caple
Dishwasher Basket Replacement.
Contacted Caple Customer Service by email to inform them of a developing fault with the top basket of our dishwasher and received a prompt reply from Chan.
We provided some pictures of the fault and Caple promptly couriered a new replacement basket to us.
Whole episode dealt with in four days.
Very happy with the attention provided by Chan.
April 13, 2026
Unprompted review
Reply from Caple
HI Michael, thank you for your wonderful feedback! We’re so pleased to hear Chan provided prompt and efficient support, and that your replacement basket was delivered so quickly. Caple
Caple experience day
Jo was fantastic and very knowledgeable about all things Caple . Very enjoyable experience
April 16, 2026
Unprompted review
Reply from Caple
HI Daniel, thank you for your kind feedback! We’re delighted to hear you had such an enjoyable experience. Caple
Experience day
Had the loveliest experience day looking at the great products & with amazing food
April 16, 2026
Unprompted review
Reply from Caple
HI Martha, thank you for your lovely feedback! We’re so pleased you enjoyed the experience day. Come again soon! Caple
Very professional.
Hannah was very professional and answered all my questions in regards to replacing my Caple waste disposal comparability.
April 15, 2026
Unprompted review
Reply from Caple
Hi Roger, thank you for your feedback! We’re glad to hear Hannah was professional and able to answer all your questions about replacing your Caple waste disposal. Caple
Fantastic experience day from start to…
Fantastic experience day from start to finish. Lauren is so knowledgeable and enthusiastic about your products and the food she made us was delicious. I highly recommend this training day to anyone thinking of displaying or using these products.
April 14, 2026
Unprompted review
Reply from Caple
Hi Julie, thank you for your fantastic feedback! We’re delighted you enjoyed the experience day and that Lauren’s knowledge and enthusiasm made such an impact. Caple
Trade (Retailer) Visitor
We're a Kitchen and appliance retailer visiting to learn more about the Caple product. This was a fascinating and informative few hours.
Not only is this a beautifully set out showroom with excellent kitchen displays, but there are also working ovens, hobs and other appliances and we were treated to a 3 course lunch prepared on Caple appliances which was superb.
A great showroom is superficial without the right people. No worries here. To say Lauren, the Regional Training Manager, is an expert on Caple is an understatement. Her knowledge of appliances and Caple in particular is impressive and was communicated with enthusiasm.
We got through a lot in a few hours but it was interesting and informative throughout. If you're a retailer selling or considering Caple, this is well worth your time.
Many thanks for today.
Alex. Gainsborough Kitchens Ltd.
April 14, 2026
Unprompted review
Reply from Caple
Thank you for such a detailed and thoughtful review Alex! We’re delighted you found the informative and that you enjoyed experiencing our showroom and products in action. We'll be sure to pass on your positive feedback to Lauren.
We really appreciate your recommendation and hope to welcome you back again soon!
request for fitting info
Olivia Wright at Caple was very responsive and helpful in providing me with the information I needed (clearances required) to plan to fit Caple appliances in my new kitchen
April 13, 2026
Unprompted review
Reply from Caple
Thank you for your feedback! We’re delighted to hear Olivia was responsive and helpful in providing the clearance information you needed. Caple
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