Excellent service from Caple. Willow from Caple rang to confirm delivery details, which was followed up with an email stating delivery would be via DPD. The items were delivered the next day. Would ha... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
We came for an experience day as part of setting up our new kitchen showroom. Dan and Jo pulled out all the stops, spent the time showing us all the products and Jo cooked us a delicious 3 course meal... See more
Company replied
Had kitchen fitted two and a half years ago and Caple sink and tap was fitted. Recently the tap started dripping and as it was covered by Caples 5 year guarantee I contacted the firm for help. After s... See more
Company replied
Purchased a sink and tap last year - recently, there was a problem with one of the tap handles having become loose. I had a couple of phone conversations with Caple's Customer Care people, plus a few... See more
Company replied
Company details
Information provided by various external sources
Caple is a multi-award winning appliances, sinks, taps, kitchen+ bedroom furniture brand.
Contact info
Fourth Way, BS11, Bristol, United Kingdom
- 011793819000
- sales@caple.co.uk
- caple.co.uk
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer care from Hannah…
Excellent customer care from Hannah made sure I received the right product for my now obsolete Capel cooker hood. Highly recommended
March 12, 2026
Unprompted review
Reply from Caple
Hi Sarah. Thank you for your kind review! We're delighted Hannah was able to help you find the right part for your Caple hood. We'll be sure to pass on your lovely feedback. Thanks again for the recommendation! Caple
Cant fault them at all.
Cant fault them at all.. delivery was super quick and communication was great..
Bins are excellent quality too..
March 3, 2026
Reply from Caple
Hi Simon, thank you for the positive review! I'm glad to hear you are happy with the quality of the bins, we love them as well! Let us know if there is anything else we can help you with. Caple
Was invited to the caple experience and…
Was invited to the caple experience and was impressed with their selection and service. Lauren was extremely knowledgeable and answered any questions we had. I wouldn't hesitate in recommending caple products
March 3, 2026
Unprompted review
Reply from Caple
Hi Garry. Thank you for your kind review. We're pleased to hear you enjoyed your visit to the Caple Experience and that Lauren was able to help with your questions. Caple
Had kitchen fitted two and a half years…
Had kitchen fitted two and a half years ago and Caple sink and tap was fitted. Recently the tap started dripping and as it was covered by Caples 5 year guarantee I contacted the firm for help. After sending a copy of the invoice and pictures of the tap Caple sent me a complete tap kit and I fitted a new cylinder which had been faulty. I cannot praise the firm enough for their customer service and the prompt delivery of the required items.
March 9, 2026
Unprompted review
Reply from Caple
Thank you for your lovely feedback Mr Makinson. We're sorry to hear you experienced an issue with your tap, but we're pleased we were able to resolve it quickly for you. Caple
Very capable call handler.
March 5, 2026
Unprompted review
Reply from Caple
Thats great news, thanks for letting us know Clifford!
Reply from Caple
Hi Gordon, Thank you for your review. We're delighted to hear you found the ordering process easy and that your delivery arrived quickly. It's also great to know our team provided polite and helpful communication. Caple
Easy to order and quick delivery
March 1, 2026
Reply from Caple
Thats great news, thanks for the 5 stars, Matt!
Brilliant Customer Service
I ordered spare filters for our extraction fan. Placed the order over the weekend, received an update Monday morning and items despatched same day, with arrival on Tuesday. I am really impressed by the service and especially the comms from Willow, who made contact to make sure everything was correct. Really great service
February 23, 2026
Unprompted review
Reply from Caple
Thank you for your kind review. We're so pleased to hear you were impressed with the service and communication! If there is anything else we can help you with, let us know. Caple
Reply from Caple
Thanks for the 5 Stars Richard, glad you are happy with everything! Caple
Reply from Caple
Thank you for your review. We're pleased to hear the communication around your order was helpful and that your delivery arrived on time. We appreciate your feedback. Caple
Great response to request for help
A part fell off our kitchen sink, and the company responded swiftly and very kindly sent a replacement free of charge by post. Great service!
March 2, 2026
Unprompted review
Reply from Caple
Thank you for your kind review. We're pleased we could resolve the issue quickly for you and that the replacement part arrived safely. Caple
Fantastic experience with Dan & Jo
We came for an experience day as part of setting up our new kitchen showroom. Dan and Jo pulled out all the stops, spent the time showing us all the products and Jo cooked us a delicious 3 course meal, with goodies to take home! Thank you to them both and we look forward to working together moving forward
March 5, 2026
Unprompted review
Reply from Caple
Hi Sarah, Thank you for the lovely review. We're so glad you enjoyed the experience day and that Dan and Jo looked after you so well. It’s great to hear you enjoyed the food and had the chance to explore the products. We look forward to working together! Caple
Product Experience Day
Had an experience day and both Dan and Jo were fantastic. Showed us all the products in detail and Jo cooked us up a storm! Delicious food! Thank you all and look forward to working with you all.
March 5, 2026
Unprompted review
Reply from Caple
HI Bradley, Thank you for the great review. We're really glad you enjoyed the experience day and that Dan and Jo took good care of you. It’s lovely to hear you enjoyed the food too! We look forward to working together. Caple
Reply from Caple
Thank you for your review! We're delighted to hear you enjoyed the experience and found the products to be of such a high standard. We really appreciate your feedback! Caple
MKM Hartlepool
MKM Hartlepool
We use caple Caple with nearly every kitchen order and they are lovely to deal with, The sales team are always lovely to deal with and very helpful. Our Local Rep Phil is also very helpful and goes the extra mile to help.
March 5, 2026
Unprompted review
Reply from Caple
Thank you for your kind review! We're thrilled to hear you enjoy working with our team and that Phil goes the extra mile to help. We really appreciate your support and feedback! Caple
Unbelievably fast delivery and great…
Unbelievably fast delivery and great communications, great service all round
February 19, 2026
Reply from Caple
Hi Mark, thank you for your review! We're so glad you were happy with the fast delivery, communication, and overall service. We really appreciate your feedback! Caple
Attended the Caple Experience with The Kitchen Depot
Attended the Caple Experience with a few colleagues on 03.03.26.
The showroom is absolutely stunning lots of inspiration photos taken, great selection of products out on display to interact with.
Lauren was a great host, terrific cook, and her product knowledge second to none.
Thanks to both Iain and Lauren for their hospitality was very much appreciated.
Would have loved helping with the meal and getting a true representation of using the sense premium ovens and going through the settings more hands on using the various functions, maybe something to think about in the future to make it more hands on and getting to experience working with the products at the same time.
All in all a recommended visit, have come away with lots of additional knowledge about Caple and its products.
March 3, 2026
Unprompted review
Reply from Caple
Thank you for your detailed review! We're delighted you enjoyed the Experience Day and found the showroom inspiring. Lauren and Ian will be thrilled to hear your kind words. We appreciate your suggestions about making it more hands-on and will definitely consider this for future visits. We're glad you came away with lots of knowledge about Caple and its products!
Willow Neal is responsive & very…
Willow Neal is responsive & very accommodating!
March 4, 2026
Unprompted review
Reply from Caple
Thats great news, thanks for the positive feedback! Caple
Willow in Sales is very helpful and i…
Willow in Sales is very helpful and i have had a wonderful experience with her today.
March 4, 2026
Unprompted review
Reply from Caple
Hi Emily, thats great news, thanks for the positive feedback! Caple
Great service!
The service I have had from Olivia has been brilliant. DPD failed to deliver for some reason but Olivia sorted it quickly with the item arriving a couple of days later. Thank you!
February 25, 2026
Reply from Caple
Hi Neil, Thank you for your review! We're so glad Olivia was able to resolve the delivery issue quickly and get your item to you. We really appreciate your feedback!
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