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Disappointed with Capribikes – Poor Quality & Customer Service
I had a very disappointing experience with Capribikes.
- The bike was delivered two months late. They promised to send me a free battery to make up for it, but I never received it.
- The bike arrived with missing screws, one of the pedals broke after just a few uses, and the lights don’t work. They sent me a replacement pedal, but this shouldn't have happened with a brand-new bike.
- Their website claims that the bike comes with homologation papers, but I never received them.
- Worst of all, customer service has completely stopped responding to my emails.
For such an expensive bike, I expected much better quality and support. Unfortunately, I can’t recommend Capribikes based on my experience.
March 5, 2025
Unprompted review
Nothing but trouble, and never even used the bike
Ordered the Berlin Electric Capri bike 29 September 2024, to only receive it December 6, 2024!! After many messages asking when my bike was coming(!?) It came with all the wrong accessories. I had to leave the bike at the service centre in Rotterdam, so they could order and receive the right accessories and change them. There the most essential part of the bike broke 2 times(!!) when changing the chain-guard. February 6th 2025 I was finally able to come pick-up the bike. The chain came off 3 times within about 100meters, and the 3rd time it completely broke. This was my first bike ride! I had 4,5 months of waiting and everything that could go wrong, went wrong and never actually rode on the bike!
I've tried calling biciclasica many times but no answer. I've send emails that I'd like to get a refund and don't feel safe riding the bike, but all of a sudden I don't get any reply's on my mails. `
They can have the bike with all the accessories back, it's all brand new, I want my money back in return!
February 10, 2025
Unprompted review
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